Aviva Single trip and

Annual Multi-trip
Travel Insurance
Optional Covers
Terms and Conditions

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Introduction D
This sets out the full terms and conditions for the optional covers. These are in addition to the general terms and conditions stated in Wh
the policy booklet. m
Cover only applies if it is shown on your policy schedule
ab
Re
About your Aviva Single trip and Annual Multi-trip Travel Insurance Policy in-
Known Event: do
Aviva Travel Insurance covers you for unexpected and unforeseen events and circumstances, for example, if you have an accident
Ar
while you are on holiday and need urgent medical treatment this will be covered.
There is no cover in relation to any event, incident or circumstances if, at the time you purchased your policy or booked your trip ex
(whichever is later), you knew that, or you could reasonably be expected to have known that: Th
● the event or incident had already occurred or was going to occur; se
● or the circumstances existed, or were going to exist, pa
and the event, incident or circumstances could reasonably be expected to affect your travel plans.
ex
For example:
Da
● you would be reasonably expected to know of any event, incident or circumstances that had been widely reported in the media co
in the UK at the time you booked your trip or bought your policy (whichever is later).
● there is no cover for cancellation of your trip if your travel plans are disrupted because flights are cancelled or any government ho
or authority closes their borders, or imposes restriction of movement and these cancellations or restrictions were in place or had Yo
been announced at the time you purchased your cover or booked your trip (whichever is later).
Please refer to General Exclusion 13. lo
Lo
Unrecoverable Costs
Your travel policy provides cover for unrecoverable costs. If you need to make a claim for travel, accommodation or related costs pe
which you or any insured person has paid, we will consider claims for your costs which are unrecoverable from your travel and/or Th
accommodation provider or agent, your debit/credit card company, PayPal, ABTA, ATOL (or similar organisations). ●
For example, if your trip is cancelled by your tour operator or booking agent you may have a right to a refund from them for some or ●
all of the cost of your trip.
If you are not able to recover all of your costs and your circumstances are covered by the terms of your policy, we will consider costs pe
you have been unable to recover. Th
When you make a claim, we may ask you for: Ea
● proof of booking and any costs paid; co
● details of any refund you have been able to obtain; Co
● evidence that you are not able to recover your costs elsewhere. ●

Please check this policy booklet carefully to ensure that you understand what is and isn’t covered.
●

Travel advice of the Foreign, Commonwealth and Development Office (FCDO) W

m
Foreign, Commonwealth and Development Office - travel advice by country
● Before you book a trip and travel, you should check the FCDO website [Link]/foreign-travel-advice. It is packed with pe
essential travel advice and tips, plus up to date information about different countries Ca
● You should be aware of any travel restrictions or advisory notices for the country you plan to visit pa
If you have purchased the optional Travel Disruption cover, this policy provides cover should you book a trip and then need to
po
●

cancel the trip or return home early as a result of the FCDO advising against all travel or all but essential travel, or where British
nationals are advised to return home Th
We won’t cover pr
● Any trip if you travel against the advice of the FCDO or any government, or where you do not follow any advice or measures put Ac
in place by any government or local authority in the UK or abroad, for example quarantine rules or curfews pr
● Any claim if the advice or measures were in place or had been announced at the time of purchasing your policy or booking your
trip (whichever is later) tr
Ap
Contents
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Definitions................................................................................................................................................................................................. 3
Jo
Baggage .................................................................................................................................................................................................. 5
●
Winter Sports Cover................................................................................................................................................................................ 6
●
Golfing Cover............................................................................................................................................................................................ 9
●
Scuba Diving up to 30 metres............................................................................................................................................................... 10
Airspace Closure Cover.......................................................................................................................................................................... 10 UK
Travel Disruption..................................................................................................................................................................................... 11 En
General Exclusions.................................................................................................................................................................................. 14
General Conditions................................................................................................................................................................................. 16
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Definitions
n Wherever the following words or phrases appear in bold in this policy or on your policy schedule, they will have the following
meanings unless otherwise shown for any policy section:
abandon/abandonment
Returning to the UK before your scheduled return date (including being transported back to a UK hospital by us) or being an
in-patient in hospital for more than 24 hours during your trip.
doctor
A registered member of the medical profession practising in the UK who is not related to you or anyone you are travelling with.
excess/excesses
The amount(s) as shown on your policy schedule that you will have to pay towards any claim by an insured person under the
section. If any one incident results in an insured person claiming under more than one section of the policy you will only have to
pay a maximum of one excess per insured person.
excursions
Day trips and outings arranged through your travel or accommodation provider. This also includes your ski pack if Winter Sports
a cover is shown on your policy schedule and green fees if Golfing cover is shown on your policy schedule.
home
ad Your home address in the UK.
loss of one or more limbs
Loss of your hand or foot at or above the wrist or ankle, or the total and permanent loss of use of your entire hand, arm, foot or leg.
period of insurance – single trip policies:
The below dates are shown on your policy schedule
● Cancellation cover begins from the cancellation cover start date and ends when you leave your home on the trip start date.
● Cover under all other sections starts when you leave your home on the trip start date and continues until the trip end date.
period of insurance – annual multi-trip policies:
The period as shown on your policy schedule.
Each trip you make during the period of insurance will be treated as a separate insurance, individually subject to all policy terms,
conditions and exclusions.
Cover for individual trips apply as follows:
● Cancellation cover begins from the start date of the period of insurance or the date of booking each trip (whichever is later) and
ends when you leave your home to start your trip.
● Cover under all other sections starts when you leave your home at the start of your trip and continues for the duration of each trip.
We will cover trips booked during one period of insurance but not taking place until the next period of insurance if your annual
multi-trip policy with us is still in force at the time of the incident resulting in a claim.
personal money
Cash (including foreign currency), travellers’ cheques, non-refundable pre-paid event and entertainment tickets, travel tickets,
passports, visas and driving licences.
point of international departure
The airport, port or station from which you will undertake international travel from or into the UK.
pre-booked holiday accommodation
t A commercially run premises where a fee is charged which has been booked prior to the departure of your trip, including a
pre-booked tent or caravan pitch but not including residential homes belonging to family or friends.
ur
travelling companion
A person you travel with, without whom you cannot make or continue your trip.
trip(s)
Journeys beginning and ending in the UK that are either:
● holidays outside the UK;
● business travel outside the UK (Business travel is optional and is only covered if shown on your policy schedule);
● holidays within the UK, which include two or more consecutive nights’ stay in pre-booked holiday accommodation.
UK
England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.

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unattended B
Not in your full view or positioned where you are unable to prevent unauthorised taking of your property, unless it is left in a locked
room or safe.
Property left in a motor vehicle is unattended unless the vehicle is locked and the items are placed out of view in an enclosed storage S
compartment, boot or luggage space. m

valuables
Jewellery, costume jewellery, watches, items made of or containing gold, silver, precious metal or precious stones, binoculars, hand
held games consoles and equipment, mobile phones, audio visual, photographic, video camera, computer and television equipment,
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portable in-car and handheld satellite navigation devices.
t
(Baggage cover is optional and is only covered if shown on your policy schedule).
we, us, our, Aviva Sp
Aviva Insurance Limited. 1
Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and Prudential Regulation Authority.
2
winter sports equipment
Skis, snowboard, boots, helmets, bindings or poles.
(Winter sports cover is optional and is only covered if shown on your policy schedule). 3
you, your, yours, yourself, insured person(s)
The person or people named on your policy schedule.

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Baggage
d If this happens… Am I covered?

ge Someone has smashed the window of my hire car and stolen Yes, if your luggage was concealed in the boot of a locked
my luggage from the boot – can I claim? car and entry has been forced you can claim for your stolen
belongings. Make sure that you report this to the police or your
hire car company and get written proof.
d
nt,
We will cover you for loss, theft or accidental damage to your baggage personal belongings and valuables during your trip, up to
the limits shown on your policy schedule.

Special conditions
1. You must take reasonable care to keep your personal belongings, baggage, and valuables safe. If your personal
d belongings or valuables are lost or stolen, you must take all reasonable steps to get them back.
2. If your personal belongings, baggage or valuables are lost or damaged by an authority, a transport company or
accommodation provider you must report the details of the loss or damage to them in writing and request written
confirmation.
3. If your personal belongings, baggage or valuables are lost or damaged by an airline, you must:
a. get a property irregularity report
b. give written notice of the claim to the airline within the time limit in their conditions of carriage (you should also
keep a copy)
c. keep all travel tickets and tags if you claim under this policy.
4. It may affect your claim if you cannot prove the value of, and that you were responsible for, the lost, stolen or damaged
items, for example a receipt or credit card/bank statement showing evidence of purchase or the broken item if you are
claiming for damage.
5. You must report any loss or theft to the police within 24 hours or as soon as reasonably possible following discovery and
get a written report (where it is not possible to obtain a police report you must provide other independent proof of the loss
or theft such as a letter from your transport company, accommodation provider, vehicle hire company or repairer).
6. You should not dispose of any damaged items as we may ask you to send them to us at your cost.
7. At our option, we will settle any claim by payment or replacement. We will pay claims for personal belongings, baggage
and valuables based on their value at the time of loss. We will not pay the cost of replacing them with new items, and we
will not pay more than the original purchase price of any lost or damaged item.
8. If you have also made a claim under the Delayed Baggage section, in your policy booklet, this amount will be deducted
from the amount claimed under this section.

Excess
The excess is shown on your policy schedule.

We won’t cover
1. Anything mentioned in the General Exclusions section.
2. Theft of personal belongings, baggage or valuables which you have deliberately left unattended.
3. Loss, accidental damage or theft of valuables not carried in your hand baggage and fully accessible to you while you are
travelling.
4. Cracking, scratching or breaking of glass (except lenses in cameras, binoculars, telescopes or spectacles), china or similar
fragile articles.
5. Wear and tear, loss of value and damage caused by moths or vermin, or any process of cleaning, repairing or restoring.
6. Theft of personal belongings, baggage or valuables from a locked room, safe, motor vehicle or caravan unless there is
evidence of forcible and violent entry.
7. Pedal cycles, contact lenses, hearing aids, medical and dental fittings.

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8. Any loss or theft which you do not report to the police within 24 hours or as soon as reasonably possible following discovery W
and get a written report (where it is not possible to obtain a police report you must provide other independent proof of loss
such as a letter from your transport company, accommodation provider, vehicle hire company or repairer). 1

9. Winter sports equipment, scuba diving, golf and fishing equipment.

10. Any goods delayed, detained or confiscated by customs or other officials.
11. Items used in connection with your job which are not owned by you.
12. Personal money, bonds, securities or documents of any kind.

2
Winter Sports Cover
Winter Sports Activities 3

If this happens… Am I covered?

4
I am on holiday and my skis have been stolen – do I have cover Yes, with our optional Winter Sports cover we will cover the
under my policy? replacement of your skis (See the table below) we will also Sp
cover the cost, up to the limit on your policy schedule to hire
skis for the rest of your trip. 1

The following winter sports activities are only covered if Winter Sports cover has been selected by you for all insured
2
persons and this is shown on your policy schedule.

Winter Sports Activity Limitations 3

Cross country skiing Recognised paths only
Dog sledding
Dry slope skiing
Glacier walking Accompanied by a qualified guide at all times 4

Indoor skiing/snowboarding
Off-piste skiing/snowboarding Accompanied by a qualified guide at all times and only in areas 5
that the resort management consider to be safe
Skiing/snowboarding Recognised pistes only
Sledging Ex
Sleigh rides T
Snow mobiling No cover under the Personal Liability section and on recognised
paths only W
Snow shoeing 1
2
We won’t cover
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1. There is no cover at all for any injury or death if, during your trip, you take part in any Winter sports activity:
a. that is NOT shown in the above table 4
b. either as a professional or where you receive any financial reward or gain 5
c. for the purpose of practising for or taking part in:
i. any speed or time trial or race of any kind 6
ii. any organised team competition or tournament
d. if you suffer from a medical condition which would normally prohibit you from participating in that activity
e. Where you have failed to follow all safety guidelines and use the necessary safety equipment
7
2. There is no cover under the Cancellation Charges or Abandonment sections for:
a. any course or tuition fees, project costs, sponsorship fees or similar.
b. cancellation of a pre-paid winter sports activity by the organiser of that activity.

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Winter sports equipment
1. If your winter sports equipment is lost, stolen or damaged by accident during your trip, we will pay for their replacement
or repair, whichever is lower, after making an allowance for wear and tear and loss of value using the scale below. The most
we will pay is shown on your policy schedule.
● Up to one year old, 90% of the purchase price
● Up to two years old, 70% of the purchase price
● Up to three years old, 50% of the purchase price
● Up to four years old, 30% of the purchase price
● Over four years old, 20% of the purchase price
2. If you hire winter sports equipment and it is lost, stolen or damaged by accident during your trip, we will pay for its
replacement or repair up to the limit shown on your policy schedule.
3. If we pay under items 1 or 2 above, we will also pay to hire replacement winter sports equipment for the rest of your trip
up to the limit shown on your policy schedule.
4. We will pay up to the limit shown on your policy schedule to replace your lift pass if it is lost or stolen during your trip.

Special conditions
1. You must take reasonable care to keep the winter sports equipment safe. If the winter sports equipment is lost or
stolen, you must take all reasonable steps to get it back.
2. If the winter sports equipment is lost or damaged by an authority, a transport company or hotel, you must report the
details of the loss or damage to them in writing and request a written confirmation.
3. If the winter sports equipment is lost or damaged by an airline, you must:
a. get a property irregularity report
b. give written notice of the claim to the airline within the time limit in their conditions of carriage (you should also
keep a copy)
c. keep all travel tickets and tags if you claim under this policy.
4. It may affect your claim if you cannot prove the value of, and that you were responsible for, the lost, stolen or damaged
items, for example a receipt or credit card/bank statement showing evidence of purchase or the broken item if you are
claiming for damage.
5. You must report any loss or theft to the police within 24 hours or as soon as reasonably possible following discovery and
get a written report (where it is not possible to obtain a police report you must provide other independent proof of the loss
or theft such as a letter from your transport company, hotel or resort management.

Excess
The excess is shown on your policy schedule.
d
We won’t cover
1. Anything mentioned in the General Exclusions section.
2. Deliberate or malicious damage to winter sports equipment caused by the insured person.
3. Loss or damage to winter sports equipment caused by the insured person’s carelessness or neglect.
4. Wear and tear, loss of value and damage caused by moths or vermin, or any process of cleaning, repairing or restoring.
5. Losses from motor vehicles.
6. Any loss or theft which you do not report to the police within 24 hours or as soon as reasonably possible following discovery
and get a written report for (where it is not possible to obtain a police report you must provide other independent proof of loss
such as a letter from your transport company or resort management).
7. Winter sports equipment that is damaged while it is being used.

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Delay due to Avalanche G
We will cover you up to the limit shown on your policy schedule for the cost of extra travel and accommodation if an avalanche Co
delays your arrival at or departure from the booked resort.

We won’t cover I
2
Anything mentioned in the General Exclusions section.

Piste Closure W
This section does not apply to cross-country skiing 1
If all pistes at the resort you have booked are closed because of lack of snow, excessive snow or high winds we will pay you a daily
benefit up to the limit shown on your policy schedule.

Special condition
You must provide evidence that confirms the piste closures from either your tour operator or resort management.

We won’t cover 2
Anything mentioned in the General Exclusions section.
3
Ski Pack
If, due to illness or injury, you are medically certified as being unable to ski or board we will pay the proportionate cost of your
non-refundable ski pack up to the limit shown on your policy schedule. The ski pack comprises lessons from a ski school, ski hire Sp
and the cost of any lift pass. 1

We won’t cover
2
See exclusions listed after the inability to take part in winter sports activities section.
3
Inability to take part in winter sports activities
If, due to injury or illness during your trip, you cannot take part in winter sports activities, we will pay you a daily benefit up to the 4
limit shown on your policy schedule for each day you are prevented from doing so.

What is not covered under the Ski Pack and Inability to take part in winter sports activities sections
1. Anything excluded under the Your health section or General exclusions of your ‘Travel insurance policy’
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Golfing Cover
Cover only applies to the insured person(s) named under this section on your policy schedule.

If this happens… Am I covered?

I am on holiday and my golf clubs have been delayed for Yes, with our optional Golf cover we will cover the cost, up to
2 days – do I have cover under my policy as I need to hire new clubs? the limit on your policy schedule to hire new clubs

We will cover you for the following, up to the limits shown in on your policy schedule:
1. If your golf equipment (not including clothing) is lost, stolen or damaged during your trip, we will pay for its replacement
y or repair, whichever is lower, after making an allowance for wear and tear and loss of value using the scale below. The most
we will pay is shown on your policy schedule.
● Up to one year old, 90% of the purchase price
● Up to two years old, 70% of the purchase price
● Up to three years old, 50% of the purchase price
● Up to four years old, 30% of the purchase price
● Over four years old, 20% of the purchase price
2. If your golf equipment is lost, stolen, damaged or temporarily delayed for more than 12 hours on the outward journey, we
will pay the daily benefit up to the limit shown on your policy schedule for hiring replacement golf equipment.
3. If you are unable to play golf due to injury or illness we will pay the non-refundable, pre-booked green fees up to the limit
shown on your policy schedule.

Special conditions
1. If claiming under item 2 above, you must get written confirmation from the carrier of the number of hours you were
without your golf equipment.
2. You must take reasonable care to keep your golf equipment safe. If your golf equipment is lost or stolen, you must take all
reasonable steps to get it back.
3. If your golf equipment is lost or damaged by an authority, a transport company or accommodation provider, you must
report the details of the loss or damage to them in writing and request a written confirmation.
e 4. If your golf equipment is lost or damaged by an airline, you must:
a. get a property irregularity report
b. give written notice of the claim to the airline within the time limit in their conditions of carriage (you should also
keep a copy)
c. keep all travel tickets and tags if you claim under this policy.
5. It may affect your claim if you cannot prove the value of, and that you were responsible for, the lost, stolen or damaged
items, for example a receipt or credit card/bank statement showing evidence of purchase or the broken item if you are
claiming for damage.
6. You must report any loss or theft to the police within 24 hours of discovery or as soon as reasonably possible and get a
written report (where it is not possible to obtain a police report you must provide other independent proof of the loss or
theft such as a letter from your transport company, hotel or resort management.

Excess
The excess is shown on your policy schedule.

We won’t cover
1. Anything excluded under the Your health section or General exclusions of your ‘Travel insurance policy’
2. Deliberate or malicious damage to golf equipment caused by the insured person.
3. Loss or damage to golf equipment caused by the insured person's carelessness or neglect.
4. Wear and tear, loss of value and damage caused by moths or vermin, or any process of cleaning, repairing or restoring.
5. Losses from motor vehicles.
6. Any loss or theft which you do not report to the police within 24 hours of discovery or as soon as reasonably possible and get
a written report for (where it is not possible to obtain a police report you must provide other independent proof of loss such
as a letter from your transport company or resort management).
7. Golf equipment that is damaged while it is being used

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Scuba Diving up to 30 metres En
Cover only applies to insured person(s) named under this section on your policy schedule. Th
I
If this happens… Am I covered?
1
I was scuba diving and slipped on the boat and have broken my Yes, if you have selected scuba cover you will be covered for
ankle, can I claim for the medical expenses that I incur? any medical expenses which occur while you are scuba diving. 2
3
Emergency Medical and Associated Expenses and Abandonment sections of your policy booklet are extended to cover you while W
scuba diving to the maximum depth for which you are qualified, but not more than 30 metres, provided you are accompanied by
a qualified diving instructor or dive master.

Special conditions
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1. When you are scuba diving you must follow all the safety guidelines provided by your instructor or dive master, who must c
be certified by a recognised diving body such as PADI, NAUI, PSAC, SAA and SSI.
2. The cover given by this section only applies to recreational scuba diving up to a total of 31 days during the period of insurance. Sp
3. Cover does not extend to the Personal Accident or Personal Liability sections of your policy booklet. 1

We won’t cover
1. Anything mentioned in the General Exclusions section.
2. Any claim caused by you suffering from any medical condition which would normally prohibit you from diving.
2
3. Any claim where you do not follow all diving safety warnings and guidelines.
4. Any claim where you have booked a trip for the main purpose of scuba diving.
5. Any claim arising from your participation in any professional, commercial or technical diving including, but not limited to,
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enriched air diving, tutor diving, ice diving, free diving, solo diving and wreck, cave or cavern diving.
1
6. Any claim where you travel by air within 24 hours of completing a dive.
2
3
Airspace Closure Cover 4

If this happens… Am I covered?

I'm at the airport and due to return home. The airport has been Yes, if you have Airspace Closure cover we will either pay a benefit
shut down and there are no flights out for at least 48 hours – for each full 24 hour period that you are unable to return home, or
can I claim for anything? pay additional travel and accommodation costs if you unavoidably Tr
have to make alternative arrangements to return home.

Extended Cancellation Cover I

We will pay for costs that each insured person has paid, and cannot get back, or which legally have to be paid for their own C
unused personal travel and accommodation (including excursions and unused kennel, cattery or professional pet sitter fees), up a
to the limits shown on your policy schedule, if after you took out or renewed your policy, added Airspace Closure or booked your
trip (whichever is later), you unavoidably have to cancel for any of the reasons listed below. Ex
We will consider claims for your costs which are unrecoverable from your travel and/or accommodation provider or agent, your W
debit/credit card company, PayPal, ABTA, ATOL (or similar organisations). u
1. Airspace being closed or an airport or port you are scheduled to travel from or through being closed and no suitable u
alternative transport being available to you for more than 24 hours from the date and time of your scheduled departure, y
as shown on your ticket/itinerary. W
d
2. Your flight being cancelled as a direct result of volcanic ash in the atmosphere and no suitable alternative flight being
available to you within 24 hours of the date and time of your scheduled departure, as shown on your ticket/itinerary. 1

Special condition 2
All claims must be supported by documentary evidence that you have been unable to obtain a refund from your travel and/or 3
accommodation provider.

We won’t cover
1. Anything mentioned in the General Exclusions section.

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AV637959_NTRTG12152_1121.indd 10 23/09/21 8:37 PM

Enforced Stay Abroad
This cover does not apply for holidays within the UK.
If you are unable to return home on your scheduled return date due to:
1. Airspace being closed; or
2. An airport or port that you are scheduled to travel from or through being closed; or
3. Your flight being cancelled as a direct result of volcanic ash in the atmosphere,
We will pay you either
i. the benefit shown on your policy schedule for each full 24 hour period you are unable to return home; or
ii. the necessary and reasonable additional travel and accommodation expenses, up to the limits shown on your policy schedule,
where after a period of 24 hours or more, you unavoidably have to make immediate alternative arrangements to return home
We will also pay for emergency medical supplies that you require to prevent a deterioration or exacerbation of an existing medical
condition.

. Special conditions
1. Where you claim under item i. above,
a. we will work out the length of your enforced stay abroad from the date and time of your scheduled departure, as
shown on your ticket/itinerary
b. you must obtain written confirmation from your carrier or handling agents of the actual time and date of your
return to the UK
2. Payment under item ii. will only be considered where your carrier or handling agents have not been able to offer you
suitable alternative accommodation and/or travel arrangements. All claims must be supported by documentary evidence
of the costs you have incurred.

We won’t cover
1. Anything mentioned in the General Exclusions section.
2. More than 1 item under this section
3. Any claim under item ii where you fail to provide documentary evidence of the costs incurred.
4. Any claim for travel and/or accommodation expenses if:
a. you have not purchased your return ticket before you depart on your trip, or
b. you are travelling on an open-ended ticket and have not scheduled a return date to the UK with the airline.

r
y Travel Disruption
If this happens… Am I covered?
I am due to go on holiday in 4 days to Egypt and the Foreign Yes, with our optional Travel Disruption cover you would be
Commonwealth and Development Office have just advised able to claim for cancellation of your trip.
against all travel – can I claim for cancellation?
r
Extended Cancellation Cover
We will pay for costs that each insured person has paid, and cannot get back, or which legally have to be paid for their own
unused personal travel and accommodation (including excursions and unused kennel, cattery or professional pet sitter fees),
up to the limits shown on your policy schedule, if after you took out or renewed your policy, added Travel Disruption or booked
your trip (whichever is later), you unavoidably have to cancel for any of the reasons listed below.
We will consider claims for your costs which are unrecoverable from your travel and/or accommodation provider or agent, your
debit/credit card company, PayPal, ABTA, ATOL (or similar organisations).
1. Strike or industrial action on the day of your scheduled departure results in the cancellation of your pre-booked travel
arrangements.
2. Severe snowfall prevents you from leaving home on your scheduled departure date
3. In the 31 days before your scheduled departure date:
a. the Foreign Commonwealth and Development Office advise against all travel or all but essential travel to the area in
which you were due to stay
b. An avalanche, earthquake, explosion, fire, flood, landslide, storm or tsunami renders the accommodation in which
you were due to stay uninhabitable
c. your pre-booked holiday accommodation is directly affected by a food poisoning outbreak
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AV637959_NTRTG12152_1121.indd 11 23/09/21 8:37 PM

Special conditions De
1. You must provide written confirmation from the accommodation provider that you could not use your pre-booked holiday I
accommodation and the reason for this. b
2. Where you have been unable to leave home due to severe snowfall, you must provide evidence that travel was not
Sp
possible, such as local police, press or traffic reports.
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Excess t
d
The excess is shown on your policy schedule.
W
We won’t cover
1
1. Anything mentioned in the General Exclusions section.
2
2. Any claim where the accommodation provider has offered reasonable alternative accommodation.
3
Extended Abandonment Cover
If you have to unavoidably abandon your trip and return home early we will pay up to the limits shown on your policy schedule for:
● additional travel costs (if you cannot use your return ticket); and/or
● accommodation costs (of a similar standard to the travel and/or accommodation you had booked for your trip); and/or
● unused accommodation costs that each insured person has paid and cannot get back (including excursions and unused
kennel, cattery or professional pet sitter fees) if any of the reasons listed below happen after you have left home.
We will consider claims for your costs which are unrecoverable from your travel and/or accommodation provider or agent, your
debit/credit card company, PayPal, ABTA, ATOL (or similar organisations).
1. Severe snowfall prevents you from reaching your point of international departure on your outward journey from the
UK or pre-booked holiday accommodation within the UK
2. You reach your point of international departure on your outward journey from the UK and discover that your
pre-booked travel arrangements have been cancelled due to a strike, industrial action or severe snowfall and your carrier
or their handling agent is unable to provide suitable alternative travel arrangements within 24 hours
3. A Foreign, Commonwealth and Development Office advisory notice is in place advising against all travel or all but essential
travel to your destination or, the FCDO are advising British citizens to leave the area in which you are staying
4. An avalanche, earthquake, explosion, fire, flood, landslide, storm or tsunami renders the accommodation in which you are
staying uninhabitable
5. Your pre-booked holiday accommodation is directly affected by a food poisoning outbreak

Special conditions
1. If you need to return home and intend to make a claim under this section you must phone the claims helpline immediately
2. Where you have been unable to reach your point of international departure or pre-booked holiday accommodation
within the UK, you must provide evidence that travel was not possible, such as a report from a breakdown service provider,
local police, press or traffic reports.

Excess
The excess is shown on your policy schedule.

We won’t cover
1. Anything mentioned in the General Exclusions section.
2. Any claim for abandonment due to severe snowfall where you have not allowed sufficient time to reach your point of
international departure, taking into account the weather forecast for the journey
3. Any claim for abandonment after you have chosen to move to alternative accommodation.
4. Any claim which was not authorised by our Claims helpline before you returned home.
5. Any claim for additional travelling costs if, prior to departure from the UK, you have not purchased a return ticket to the UK.

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Delay outside of the UK
y If a scheduled transport service on which you are booked to travel whilst outside the UK is delayed or cancelled, we will pay you a
benefit for each 12 hour period you are delayed.

Special Condition
We will work out the length of the delay from the date and time of your scheduled departure. You must have checked in at
the specified time and provide written confirmation from the carrier or their handling agents of the actual date and time of the
departure and the reason for the delay.

We won’t cover
1. Anything mentioned in the General Exclusions section.
2. Any claim resulting from a delayed departure occurring at your point of international departure.
3. Any claim for delayed departure in relation to a journey that was not pre-booked before you left the UK.

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GENERAL EXCLUSIONS AND CONDITIONS – THESE APPLY TO THE WHOLE OF YOUR POLICY 8
General Exclusions

This policy does not cover the following:

1. Any consequence whatsoever which is the direct or indirect result of any of the following, or anything connected with any of
the following, whether or not contributed to by any other cause or event:
a. war; invasion; act of a foreign enemy; hostilities or warlike operation or operations (whether war has been declared
or not); civil war; revolution, rebellion or insurrection; civil commotion which is of such severity or magnitude
that it can amount to or be likened to an uprising; military power (even if properly authorised by the duly elected
government); usurped power; or
b. any action taken to prevent, control or suppress, or which in any way relates to a) above.
2. Claims directly or indirectly caused by:
a. ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from burning
nuclear fuel; or
b. the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear part of
an assembly; or
c. pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.
3. Any claim for your death, injury or disability resulting from:
a. your suicide or attempted suicide; or
b. your misuse of alcohol or drugs or your consumption of alcohol or drugs (other than drugs taken under medical
supervision and not for treating alcohol or drug addiction) to an extent which causes immediate or long-term
physical or mental harm, or where your judgement is affected causing you to take actions you would not usually
take; or
c. any exacerbation of an accepted existing medical condition caused by your misuse of alcohol or drugs.
4. Any claim where during the trip you deliberately put yourself at risk of death, injury, illness or disability (unless you were 9
trying to save human life).
5. Any loss that is not specifically described in the cover sections of this policy, e.g. we will not pay for loss of earnings if you 1
are unable to return to work due to injury or illness during your trip, or any payment which you would normally have
made during your travels.
6. Claims resulting from any tour operator, travel agent, airline or other service provider becoming insolvent and not being
able or willing to carry out any part of their duty to you.
7. Any incident which happens after the trip duration limit, shown on your policy schedule, has been exceeded.

1
1

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Y 8. Any claim for an incident which happens during the trip that results from:
a. you flying an aircraft or taking part in other aerial activities not listed in the Leisure Activities and Activity Based
Holidays sections;
b. you riding or being a passenger on a scooter, moped or motorcycle:
● 125cc or under; unless you wear a crash helmet and, as a rider, you are fully licensed to use such a vehicle in the
f
UK; or
● over 125cc; unless this is your mode of transport from the UK and you wear a crash helmet and appropriate
protective clothing; and, as a rider, you are fully licensed and insured to use this vehicle in the UK. There is no
cover for trips taken outside of Europe.
c. you riding or being a passenger on a quad bike, all terrain vehicle or similar on or off road;
d. you driving any motorised vehicle, unless you are fully licensed to drive such a vehicle in the UK;
e. you driving or being a passenger in any motorised vehicle unless you have complied with all laws applying to use
of that vehicle in the country you are visiting, for example, you must wear a seat belt where this is required by law;
f. your involvement in paid or unpaid manual work or physical labour of any kind, other than Charity and
Conservation work as shown in the Activity Based Holidays section;
g. business travel unless this is shown on your policy schedule;
h. business travel if your job is not wholly an office based role and your journey involves dealing with members of the
public or any tasks other than clerical or administrative duties;
i. you taking part in a leisure activity, activity based holiday or winter sports activity not listed in the Leisure Activities
or Activity Based Holidays section;
j. you taking part in any winter sports activity unless Winter Sports cover is shown on your policy schedule;
k. you taking part in exploration or scientific expeditions or being a crew member on a vessel travelling from one
country to another;
you sitting on any balcony railing; jumping from or climbing on or over any balcony railing, ledge or wall, regardless of its
height, other than Artificial Wall Climbing listed in the Leisure Activities section.
9. Any claim resulting from a tropical disease where you have not had the recommended inoculations and/or taken the
recommended medication.
10. Any claim for:
a. unused travel or accommodation arranged by using air miles, loyalty or points based ownership schemes,
timeshares or similar promotions;
b. management fees, maintenance costs or exchange fees associated with loyalty or points based ownership
schemes, timeshares or similar promotions;
c. costs which are recoverable from your travel and/or accommodation provider or agent, your debit/credit card
company, PayPal, ABTA, ATOL (or similar organisation).
d. the refund of any costs you have paid for on behalf of persons not named on your policy schedule;
e. administration costs charged by your travel and/or accommodation provider in respect of obtaining a refund for
unused travel and accommodation.
11. Any claim for refund of any course or tuition fees, project costs, sponsorship fees or similar (other than your pre-paid
ski pack if Winter Sports cover is shown on your policy schedule).
12. Any claim because you do not feel like travelling, or you are not enjoying your trip.
13. There is no cover in relation to any event, incident or circumstances if, at the time you purchased your policy or booked
your trip (whichever is later), you knew that, or you could reasonably be expected to have known that:
● the event or incident had already occurred or was going to occur, or
● the circumstances existed, or were going to exist and
● that the event, incident or circumstances could reasonably be expected to affect your travel plans.
14. Any claim if you travel against the advice of the FCDO or the government of any country to which you will travel, or where
you do not follow any advice or measures put in place by any government or local authority in the UK or abroad, for
example quarantine rules or curfews

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General Conditions

1. You must take reasonable care to provide complete and accurate answers to the questions we ask when you take out,
make changes to, and renew your policy.
If the information provided by you is not complete and accurate, we may:
● revise the premium and/or amend the medical underwriting decision(s) for any declared existing medical
condition(s) which may result in an accepted condition being excluded; or
● not pay any claim in full; or
● cancel your policy and refuse to pay any claim.
2. You must take reasonable precautions to protect yourself and your property against any accident, injury, theft, loss or
damage.
3. If we make a payment before cover is confirmed and our claims investigation reveals that no cover exists under the terms
of the policy, you must pay us back any amount we have paid, which you are not covered for.
4. You must tell us as soon as possible after any injury, illness, incident or redundancy, or if you discover any loss or damage
which may lead to a claim under this policy. You must also tell us if you are aware of any writ, summons or prosecution.
You must send us every communication relating to a claim immediately.
5. You, or any person acting for you, must not negotiate, admit or reject any claim without our permission in writing.
6. We may refuse to pay any expenses for which you cannot provide receipts or bills.
7. You or your legal representative must pay for any relevant certificates, information and evidence, which we may need to
deal with your claim; for example death or medical certificates, police reports or purchase receipts. When there is a claim
for injury or illness, we may ask for, and will pay for, any insured person to be medically examined on our behalf. We may
also ask for, and will pay for, a post-mortem examination if any insured person dies.
8. If, at the time of an incident which results in a claim under this policy, there is any other insurance covering the same loss,
damage, expense or liability, we are entitled to approach that insurer for a contribution towards the claim, and will only pay
our share. This condition does not apply to the Personal Accident or Holiday Disruption Benefit sections.
9. We are entitled to take over and carry out in your name the defence or settlement of any legal action. We may also take
proceedings at our own expense and for our own benefit, but in your name, to recover any payment we have made under
this policy to anyone else.
10. You cannot transfer your rights under this policy.
A person, partnership (whether limited or not) or company who is not insured under the policy has no rights under the
Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
11. If you make a medical claim you will be asked to supply your doctor’s name to enable us to access your medical records.
This will help the treating doctors, and us, to provide you with the most appropriate treatment and assess whether cover
applies. If you do not agree to provide this we may not deal with your claim.
12. Following the expiry of your 14 day statutory cooling off period you continue to have the right to cancel your policy at any
time by contacting us, but no refund of premium will be available.
13. We (or any agent we appoint and who acts with our specific authority) may cancel this policy where we reasonably suspect
fraud or where you have failed to provide us with complete and accurate information as required by General Condition 1.
14. The most we will pay for any claim is shown on your policy schedule; we will not pay more than the amount shown for any
one incident.

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y

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AV637959_NTRTG12152_1121.indd 18 23/09/21 8:37 PM
AV637959_NTRTG12152_1121.indd 19 23/09/21 8:37 PM
Aviva Insurance Limited. Registered in Scotland, No 2116. Registered Office: Pitheavlis, Perth, PH2 0NH.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority.

NTRTG12152 11.2021

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