24 Hour Emergency Medi-

Holiday Extras
cal Helpline:
+44 (0) 1403 788 718 Travel Insurance
Policy Number

ADDITIONAL INFORMATION Product: Classic Single Trip &

Guide to your Travel Insurance Documents Multi Trip
These are your Policy Benefits and Limits (this is what you get):
This document provides a guide to the cover provided by your
Travel Insurance policy, it is not designed to replace your policy The table below is designed to show you what cover may be
documentation. Your policy wording, policy schedule and available under this insurance and is subject to the terms,
medical declaration constitute the basis of your contract of conditions and exclusions detailed in the policy wording.
insurance. The amounts shown under the ‘We will pay up to’ column are
Please check your emails to ensure that you have received the the maximum amounts payable under the policies for each
above documents. If you have not received the documentation insured person. Some sections have individual item limits,
please contact us on [email protected]. or limits to the amount paid per period; please refer to the
We can either resend an electronic document or post a paper individual policy sections of the full policy wording for these
version, which will be with you within 5 working days. limits.

Cover description We will pay up to: Excess:

Emergency medical and repatriation expenses £10,000,000 £150

- Hospital confinement benefit £25 per 24 hours up to £500 Nil
- Mugging hospitalisation benefit £25 per 24 hours up to £500 Nil
- Emergency dental treatment £250 £150
- Physiotherapy and Alternate Treatment £500 £150
- Additional travel and accommodation expenses £2,000 Nil
- Funeral expenses abroad or cremation expenses abroad £2,000 Nil
- UK Prescriptions £50 Nil
- UK physiotherapy and chiropractic care £300 Nil

Cancellation £1,000 £150

Curtailment and loss of holiday £1,000 £150

Personal accident
- Death: aged 18 - 65 £7,000 Nil
- Death: aged 17 and under or aged 66 and over £2,500 Nil
- Disablement: aged 18 - 65 £7,000 Nil
- Disablement: aged 17 and under or aged 66 and over £2,500 Nil

Personal possessions £1,500 £150

- Single item limit £250 £150
- Valuables £250 £150

Personal money £300 £150

- Cash £200 £150

Passport and other documents

- Passport and other documents £250 Nil
- Event tickets £150 Nil

Gadget
-Accidental damage, theft, malicious damage and loss Nil Nil

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Cover description We will pay up to: Excess:

£50 after each 12 hours of delay up Nil

Baggage delay on outward journey to £200

Missed departure and Missed connection

-Missed departure £500 £150
-Missed connection £250 Nil

Travel delay and abandonment

-Travel delay benefit £25 per 12 hours up to £250 Nil
-Abandonment after 12 hours delay £1,000 £150

Personal liability £2,000,000 £150

Legal costs and expenses £25,000 Nil

Winter sports (optional)

A - Winter sports equipment - loss, theft or damage
-Replacement or repair £500 £150
-Hire of replacement equipment £20 per day up to £300 Nil
B - Winter sports equipment - delay
-Hire of replacement equipment £20 per day up to £300 Nil
C - Ski pass - loss or theft £200 Nil
D - Ski pack - illness or injury £20 per day up to £300 Nil
E - Ski pack or alternative resort - piste closure £20 per day up to £300 Nil
F - Travel disruption - avalanche or landslide £300 Nil

Golf (optional)
A - Sports Equipment - loss, theft or damage
- Replacement or repair £1,000 £150
- Single item limit £300 £150
B - Hire of replacement equipment £25 per day up to £250 Nil
C - Green fees £25 per day up to £250 Nil
D - Hole in One £50 Nil

Pet care
Nil Nil
-Kennel and cattery fees

Wedding and civil partnership ceremony

A - Ceremonial items - loss, theft or damage
-Ceremonial Attire £1,000 £150
-Ceremonial Gifts £500 £150
-Ceremonial Gifts - cash £200 £150
-Ceremonial Rings £500 £150
-Single item limit £250 £150
B - Restaging photographs, video and digital media £500 £150
C - Replacement photographs, video and digital media £500 £150

Cruise (optional)
A - Missed Port £100 per port up to £1,000 Nil
B - Cabin Confinement £50 per 24 hours up to £500 Nil
C - Unused Excursions £200 £150
D - Increased personal baggage limits £2,500 £150
- Single item limit £500 £150
- Valuables limit £500 £150
E - Evening Wear Nil Nil

COVID-19
-Cancellation £1,000 £150
-Curtailment £1,000 £150
-Emergency medical and repatriation expenses £10,000,000 £150

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Your Insurers Understands there is no cover under this policy if you travel
to a country or specific area that the FCDO advise against all
Holiday Extras Travel Insurance is sold and administered but essential travel unless you are travelling in Europe and
by Holiday Extras Cover Limited registered office address: purchase our optional COVID-19 cover and the FCDO advice is
Ashford Road, Newingreen, Hythe, Kent CT21 4JF. Holiday in respect of COVID-19.
Extras Cover Limited is an insurance intermediary authorised
and regulated by the Financial Conduct Authority, registration There is no cover on this insurance should you have
number 828848. You can check this on the Financial Services purchased your insurance with the intention to claim or
Register by visiting: https://register.fca.org.uk. anyone to be insured under the policy are aware of any
circumstances which are likely to lead to a claim being made.
Holiday Extras™ is a Trading Name of Holiday Extras Cover
Limited. There is no cover if you or anyone to be insured under this
policy are travelling or planning to travel against medical
The insurance is underwritten by Great Lakes Insurance UK advice or to obtain medical treatment.
Limited. Great Lakes Insurance UK Limited is a company
incorporated in England and Wales with company number There is no cover if you or anyone to be insured under
13436330 and whose registered office address is 10 Fenchurch the policy have made, or tried to make, 3 or more travel
Avenue, London, United Kingdom, EC3M 5BN. Great Lakes insurance claims in the last 5 years.
Insurance UK Limited is authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct You must ensure that you have had any recommended
Authority and the Prudential Regulation Authority. Firm inoculations, vaccines (including COVID-19 where it has been
Reference Number 955859. You can check this on the offered to you) or medications relating to your destination
Financial Services Register by visiting; register.fca.org.uk or by prior to your trip.
contacting the Financial Conduct Authority on 0800 111 6768.
Please note:
If your gadgets are lost or stolen your policy is arranged
and administered by Taurus Insurance Services Limited and This policy is NOT suitable if you or anyone on the policy is
underwritten by ERGO TIS on behalf of Great Lakes Insurance aware that the health of a close relative who is not travelling,
UK Limited (GLUK). business associate, a travelling companion or someone you
are going to stay with is likely to deteriorate.

Key Contact Telephone Numbers It is your responsibility to provide complete and accurate
If you have a medical emergency while you are away information to insurers when you take out an insurance
please call the assistance company at any time of the day or policy, throughout the life of the policy, and when you
night: renew the insurance if applicable. It is important that you
ensure that all statements you make on proposal forms,
Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, statements of fact, claim forms and other documents are full
Canada or Mexico) and accurate. You should note that if you fail to disclose any
Tel: +1-844-780-0494 (toll free if you are in the USA or information or any change in circumstances to your insurer
Canada) such as a change in health, this failure could invalidate the
Tel: 00 1 819 780 0494 (if you are in Mexico) insurance cover.
Claims for if your gadgets are lost or stolen: 0300 880 1753
Claims for all other sections: 01403 286 547
Medical conditions existing before
Sales and Customer Service: 0800 781 4086 you bought your policy
When purchasing your policy you were asked the following
questions:
Criteria for Purchase
Is any insured person suffering from a psychiatric or
Confirm that you have read, understood, agree with and
psychological condition?
meet the above Eligibility Conditions and Statements.
Has any insured person ever suffered from:
To be eligible for cover under this Policy, you confirm and
agree that: - a cardiovascular or heart-related condition such as a heart
attack, angina, chest pain or hypertension?
You are a resident and must have an address in the United
Kingdom, the Channel Islands or the Isle of Man and lived - a lung or respiratory-related condition (not including
here for at least 6 months in the last 12 months. stable, well-controlled asthma if there is no other medical
condition)?
You are 18 years of age or older at the date of buying this
policy - any form of cancer whether in remission or not?
You are registered with a General Practitioner in the United - a cerebro-vascular condition such as a stroke or T.I.A.
Kingdom, the Channel Islands or the Isle of Man (transient ischaemic attack)?
Your trip must start and end in the UK and not have already - a renal condition or diabetes?
started your trip.
In the 12 months before the purchase of this policy and until
Is not going on a cruise unless you have paid the extra the start of any insured journey has any insured person
premium for the cruise policy cover. suffered from a medical condition for which he/she:

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- is currently being prescribed or on regular medication? The Financial Ombudsman Service can only deal with your
complaint after you have followed our full complaints
- is receiving treatment of any kind? procedure. If you use our complaints procedure or complain
to the Financial Services Ombudsman, your right to take legal
- is on a waiting list for inpatient hospital treatment?
action against us is not affected.
- has required an organ transplant or required dialysis?

If there are any changes in your health before you travel,

such as new or increased medication, any referrals for tests
or a specialist appointment, or a new diagnosis/ course of
treatment, you must tell us, failure to do so could invalidate
ANY future claims.

Make yourself heard

If you wish to complain about the selling of your policy:
Please contact Insurance Customer Support,
Holiday Extras, The Wave, Newingreen, Hythe,
Kent, CT21 4JF, telephone 0800 781 4086 or email
[email protected]
If you wish to complain about the outcome of your claim, or
assistance provided:
Please quote your name, as shown on your policy schedule,
your policy number and if your complaint is about a claim,
the claim number, in all correspondence and telephone calls.

For complaints relating to claims under Sections 1-7, 9-12 and

14-21

In the first instance, please contact:

Holiday Extras Travel Insurance Claims, 308-314

London Road, Hadleigh, Benfleet, Essex, SS7 2DD
Email: [email protected]
Tel: +44 (0) 1403 286 547
For complaints relating to claims under Section 8: Gadget
In the first instance, please contact:
Customer Relations Officer
Taurus Insurance Services Limited, Suite 2209-2217
Eurotowers, Europort Road, Gibraltar
Email: [email protected]
Tel: 0330 880 1753

For all other complaints, including complaints about the sale

of any section of this Policy

In the first instance, please contact:

The Complaints Manager, Switched On Insurance, Suite 2209-

2217 Eurotowers, Europort Road, Gibraltar.
Email: [email protected]
Tel: 0330 041 2880

If we cannot resolve your complaint to your satisfaction you

should contact:

The Financial Ombudsman Service, Exchange Tower, London,

E14 9SR.
Email: [email protected]
Tel: 0800 023 4567

Full details of their impartial complaints procedure can be

found on their website:

www.financial-ombudsman.org.uk

Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority. Holiday Extras Cover Ltd 05058680 is registered in
England and Wales. Registered address: Ashford Road, Newingreen, Kent

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