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Neo Ventures Bpo

Neo Ventures BPO is a mid-sized company operating in three South Indian cities that has been hit hard by the financial crisis, losing many of its major banking and financial customers in the US and Europe. As a result, the company needs to downsize its workforce by 1200 employees. A committee was formed to make recommendations, which included classifying employees into high, good, and bad performers. The committee recommended placing bad performers on notice for potential termination, redeploying high performers and some good performers to other business areas like telecom and ISP, and offering reduced pay contracts to redeploy remaining good performers in domestic operations.

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Udit Chauhan
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209 views6 pages

Neo Ventures Bpo

Neo Ventures BPO is a mid-sized company operating in three South Indian cities that has been hit hard by the financial crisis, losing many of its major banking and financial customers in the US and Europe. As a result, the company needs to downsize its workforce by 1200 employees. A committee was formed to make recommendations, which included classifying employees into high, good, and bad performers. The committee recommended placing bad performers on notice for potential termination, redeploying high performers and some good performers to other business areas like telecom and ISP, and offering reduced pay contracts to redeploy remaining good performers in domestic operations.

Uploaded by

Udit Chauhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Case Study

Neo Ventures BPO

Neo Ventures
Neo Ventures is a mid sized BPO
operating in three south Indian citiesChennai, Hyderabad and Bengaluru
with headquarter in Bengaluru.

Company Operations
The company Operates in both
International and Domestic arenas
O Banking & Finance
O Telecom
O Internet Service Provider (ISP) &
Information Technology (IT)

Company Problem
Due to the financial crisis the company
took serious hit as the existing
customers included leading
commercial banks in the US & Europe.
Now the company wants to rightsize
its employees by about 1200 FTEs (Full
Time Employees) across the three
centres.

Companys Action Plan


O Avoid retrenchment unless there are no

other alternatives.
O Plan for migration of employees to other
business areas.
O Consider salary cost implications, while
planning man power movement
O Constitute a committee consisting off site
directors and heads of HR & Finance to work
on various alternatives to address the
situation and give recommendations with in
15 days

Committees
Recommendations
O Classify the affective employees into three broad

categories i.e. High Performers , Good


Performers & Bad Performers.
O Place the bad performers on notice for 2 months
for retrenchment.
O Identify the opportunities in other areas i.e., the
telecom and ISP verticals, & redeploy all the high
performers and some of the good performers
O Explore the option to redeploy the remaining
good performers in domestic operations with
reduced pay through a fresh temporary contract.

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