HOUSEKEEPING ASSESSMENT – TEST 2
(Each question carries ½ mark. Total marks 20)
Student Name: Kirankumar Chitragar Reg No: FIAT/BKM/23-24/580
Batch Code: L6 Centre: Kormangala
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
A Fill in the blanks
1. A positive attitude is essential for teamwork.
2. The front desk is the backbone of the hotel.
3. Another name for a cupboard is wardrobe_.
4. The Housekeeping department is a service centre.
5. The Executive house keeper is in-charge of the Housekeeping
department.
6. A cabana is a room near the swimming pool.
7. A Triple is a room meant for three persons.
8. The Executive suite has a work station set up in the living room.
9. The lost and found_ section looks after Lost & Found guest property.
10. .The Room attendant is responsible for checking guest rooms.
[Link] room attendant keeping all room linen and supplies on a _ .
12. Letter head and envelopesare items placed in a Stationery Folder.
13. Floral arrangement is the art of arranging flowers and foliage.
B Choose the correct alternative
1. This department is the backbone of the hotel.
Front Office. Housekeeping
Write the correct choice: front office
2. Housekeeping keeps strict control of which keys.
Guest Room Keys Master Keys
Write the correct choice: master keys
3. This person is responsible for cleaning guest rooms and bathrooms.
Houseman Room Attendant
Write the correct choice: Room attendant
4. Staff are constantly exposed to guests at close proximity and hence
need to maintain a high level of personal hygiene
Personal hygiene Premises hygiene
5. An attribute that in difficult situations helps in diffusing the explosive
moment.
Attitude Tact and Diplomacy
Write the correct choice: tract tract and diplomacy
6. Another name for curtains.
Upholstery Drapes
Write the correct choice: drapes
7. This person is responsible for cleaning the public areas.
Houseman Room Attendant
Write the correct choice: houseman
8. This room has a balcony attached to it.
Standard Room Lanai Room
Write the correct choice: lanai Room
9. This room has multi-utility furniture.
Studio room Twin Room
Write the correct choice: studio Room
10. This section of Housekeeping keeps control of Master Keys.
Horticulture Control Desk
Write the correct choice: control desk
11. This section of Housekeeping is responsible for providing clean linen.
Linen room Laundry
Write the correct choice: linen Room
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: mini bar
13. This type of flower arrangement can be used on a restaurant table.
Horizontal Crescent
Write the correct choice: horizontal
C Answer in one sentence
1. What are the functions of Housekeeping?
Ans. Housekeeping manages cleanliness,maintenance,and overall
presentation of guest room and public areas
2. Name the two additional services offered to a guest by Housekeeping?
Ans. Laundry service and wake-up calls
3. What does a room mean to a guest?
Ans. A Room represents their personal space and comfort during their stay
4. Who heads the Linen Room?
Ans. The line Room supervisor
5. What is ‘linen’?
Ans. Linen refers to the fabric items used in a hotel,such as sheets,
pillowcases,and towels
6. Which sub-section of Housekeeping earns direct revenue?
Ans. The laundry service.
7. Define ‘Penthouse Suite’?
Ans. A penthouse suite is a luxurious top-floor room with exclusive
amenities and often panoramic views.
8. Define ‘Twin Room’?
Ans. A twin Room has two separate beds for two guest.
9. What are the functions of the Horticulture section?
Ans. Horticulture maintains and beautifies the hotel's gardens and in door
plant displays
10. List 3 items of furniture kept in a hotel guest room?
Ans. Bed,desk,and wardrobe.
11. List 3 guest room amenities?
Ans. TV,mini bar,and coffee maker.
12. List 3 bathroom amenities?
Ans. [Link] towels.
13. Generally how many sheets are used to make a bed?
Ans. Generally,two sheets are used:a fitted sheet and a flat sheet.
14. Name any 3 types of flower arrangements?
Ans. Horizontal,vertical,and crescent.
