Service Manual

Pantum PT-L280、PT-L380、LT102/103/105/106 Series Service Manual

Desktop Barcode Printer

It is recommended to read this manual carefully before service Version: V1.0

Pantum Desktop Barcode Printer Service
Manual
Suitable Model: PT-L2**/ PT-L3**/LT1** (“*” represents any number and letter)

Change History
Version Time Changes
V1.0 2021.5.10 New issue

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Legal Notice
Trademarks
Pantum and the Pantum logo are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Software names used in this manual are owned by their respective owners in accordance with
corresponding license agreements.
All other product and brand names herein are the registered trademarks, trademarks or service
marks of their respective owners.
Copyright
The copyright of this manual belongs to Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this Service Manual by any means or in any
form without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to this Service Manual. The information contained herein is subject to change without
notice.
Users are responsible for any damages arising from failure to follow this Service Manual.
Meanwhile, except the express warranty made in the product maintenance manual or service
commitment, Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty
or guarantee to this Service Manual (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.

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Safety Information
Before using the printer, please read the following precautions carefully to avoid personal injury or
equipment damage.
1. Safety Warning Signs

___Warning: Must be observed to avoid personal injury or equipment damage.

___Note: Give important information and tips for operating the printer.
2. Safety Precautions

Warning:Failure to comply with following instructions can cause serious injury or death.
1) Do not plug several products in one multi-outlet.
• This can cause overheating and fire.
• If the plug is wet or dirty, dry it or wipe it clean before use.
• If the plug does not fit perfectly with the outlet, do not plug in.
• Be sure to use only standardized multi-outlets.
2) You must use only the supplied adapter.
• It is dangerous to use other adapters.
3) Do not pull the cable to unplug.
• This can damage the cable, which is the origin of a fire or a breakdown of the printer.
4) Do not plug in or unplug with your hands wet.
• This can cause electric shock.
5) Do not bend the cable forcibly or place it under heavy objects.
• A damaged cable can cause a fire.

Note: Failure to comply following instructions can cause slight wound or damage the appliance.
1) If you observe a strange smoke, odor or noise from the printer, unplug it before taking following
measures.
• Switch off the printer and unplug it.
• After the disappearance of the smoke, call your dealer to repair it.
2) Install the printer on a stable, flat surface.
• If the printer falls, it can be broken and cause personal injury.
3) Use only approved accessories and do not try to disassemble, repair or remodel it for yourself.
• Call your dealer when you need these services.
4) Do not let water or other foreign objects in the printer.
• If this happened, switch off and unplug the printer Then calling your dealer
5) Do not use the printer when it is out of order. This can cause a fire or electric shock.
• Switch off and unplug the printer before calling your dealer.
6) Other Precautions.
• Leave enough space around the printer for operation and maintenance.
• Keep the printer away from water and direct sunlight, glare, and heat;
• Do not use or store the printer in places with high temperatures, high humidity, and heavy
pollution;
• Avoid placing the printer where it is subject to vibration and shock;
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• Connect the printer's power adapter to an appropriate grounded outlet to avoid use the same
outlet with large motors or other devices that can cause fluctuations in the supply voltage.
• If you are not using the printer for a long time, disconnect the printer from the power source;
• To ensure the print quality and the service life of the product, it is recommended to use
recommended paper or paper of equivalent quality.
• When connecting or disconnecting each interface, you must first turn off the power to avoid
damage to the printer control circuit;
• Keep this manual properly for reference.
3. Other Precautions.
Although we are very careful when preparing this manual, some errors or omissions are still inevitable. We
are not responsible for any loss arising from the use of the information contained herein. We and our
branches are not legally responsible to any users or third parties for product damage, failure or misuse
caused by failure to comply with or ignorance of the information and instructions on operation and
maintenance, and damages, losses, costs or expenses caused by unauthorized alteration, maintenance or
modification of the product. We are not legally responsible for damages or problems caused by the use of
counterfeit options, components or unauthorized products.

Note: For constant improvement of the products, the specifications, accessories and procedures
described herein depend on the real products, and are subject to change without notice.
4. WEEE (Waste Electric and Electronic Equipment)

This marking or its literature indicates that it should not be disposed of with other household
wastes at the end of its working life. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to
promote the sustainable reuse of material resources. Household users should contact either the retailer
where they purchased this product, or their local government office, for details of where and how they can
return this item for environmentally safe recycling. Business users should contact their supplier and check
the terms and conditions of the purchase contract. This product should not be mixed with other commercial
wastes for disposal.

Warning: This is Class A product which may cause radio interference in the living environment.
In this case, users may be required to take practical measures against interference.

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Statement for Pollution Control of Electronic Information Products
1. The name and content of hazardous substances in the product:
Hazardous substance
Polybrominated Polybrominated
Component Cadmium Chromium VI
Lead (Pb) Mercury (Hg) biphenyls diphenyl ether
(Cd) (Cr (VI))
(PBB) (PBDE)

Power

supply/electrical × ○ ○ ○ ○ ○
components

Printhead × ○ ○ ○ ○ ○
Metal parts × ○ ○ ○ ○ ○
Main board × ○ ○ ○ ○ ○
Wire × ○ ○ ○ ○ ○
Packing materials
○ ○ ○ ○ ○ ○
and accessories

The form is prepared in accordance with the provisions of SJ/T11364:

1.○: indicates that the content of the toxic and hazardous substance in all homogeneous materials of the component is below
the limit requirement specified in GB/T26572.
2.×: indicates that the content of the toxic and hazardous substance in at least one of the homogeneous materials of the
component exceeds the limit requirement specified in GB/T26572.

2. Symbols for restricted use of hazardous substances in electrical and electronic products:

All electrical and electronic products sold in the People’s Republic of China must bear this symbol,
and the number in the symbol represents the environment-friendly use period (EPUP) of electrical and
electronic products in the normal service condition.

All electrical and electronic products sold in the People’s Republic of China must bear this symbol,
which indicates that this product can only be used safely in non-tropical climate conditions.

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Contents

1. Introduction to product series ...................................................................................................................... 8

2. Working Principles .................................................................................................................................... 10
2.1 Component structure diagram ................................................................................................................. 10
2.2 Media path ............................................................................................................................................... 11
2.3 Working Principles .................................................................................................................................. 12
2.3.1 Thermal direct system design ............................................................................................................... 12
2.3.2 Thermal transfer system design ............................................................................................................ 13
3. Print Information Report ........................................................................................................................... 14
3.1 Printing the Information Page ................................................................................................................. 14
3.2 Content description of Information Page ................................................................................................ 14
4. Restore Factory Defaults ........................................................................................................................... 15
5. Removal and Installation ........................................................................................................................... 16
5.1 Diagram of disassembling steps .............................................................................................................. 16
5.2 Disassembly tools .................................................................................................................................... 17
5.3 Removal steps ......................................................................................................................................... 17
5.3.1 Removing the main board .................................................................................................................... 17
5.3.2 Removing the bottom cover assembly ................................................................................................. 18
5.3.3 Removing the motor ............................................................................................................................. 18
5.3.4 Removing the black mark sensor assembly .......................................................................................... 19
5.3.5 Removing the gap sensor assembly and paper clamping block ........................................................... 19
5.3.6 Removing the paper loading block ....................................................................................................... 20
5.3.7 Removing the top cover assembly ........................................................................................................ 20
5.3.8 Removing the key board assembly ....................................................................................................... 21
5.3.9 Removing the printhead ....................................................................................................................... 21
5.3.10 Removing the thumb wheel and thumb wheel gear............................................................................ 22
6. Maintenance .............................................................................................................................................. 24
6.1 Cleaning the printhead............................................................................................................................. 24
6.2 Cleaning the sensor, rubber roller and paper path ................................................................................... 24
6.3 Printer maintenance requirements ........................................................................................................... 24
7. Error Display and Troubleshooting ........................................................................................................... 25
7.1 DIP switch function ................................................................................................................................. 25
7.2 How to bring up the monitoring window ................................................................................................ 26
7.3 Check before maintenance ...................................................................................................................... 28
7.3.1 Operating environment ......................................................................................................................... 28
7.3.2 Paper ..................................................................................................................................................... 28
7.3.3 Determine whether the printer is working normally............................................................................. 28
7.4 Error status indication ............................................................................................................................. 29
7.4.1 Operation panel description .................................................................................................................. 29
7.4.2 Error indication .................................................................................................................................... 30
7.5 Troubleshooting ....................................................................................................................................... 31
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7.6 Image defects........................................................................................................................................... 33
Appendix 1 Description of Product Serial Number....................................................................................... 34
Appendix 2 Main board Interface Name ....................................................................................................... 35

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1. Introduction to product series
Product series parameters PT-L280/LT102/103 series PT-L380/LT105/106 series

Print method Thermal transfer/thermal direct Thermal transfer/thermal direct

Resolution 203dpi (8dots/mm) 300dpi (11.8dots/mm)

Maximum print
2inch/s~6inch/s; 2inch/s~4inch/s
Printing speed
Maximum print
104mm 106mm
width
Label print
2286mm (90") 2286mm (90")
length
Continuous Paper, Gap Paper, Folding Continuous Paper, Gap Paper,
Paper type Paper, Black Mark Paper, Perforated Paper, Folding Paper, Black Mark Paper,
Wash Care Label Perforated Paper, Wash Care Label
Paper winding
Outside roll Outside roll
form
Paper width Maximum 120mm (4.72"), minimum 20mm Maximum 120mm (4.72"), minimum
(Label + liner) (0.78") 20mm (0.78")
Maximum outer
diameter of 127mm 127mm
built-in roll
Paper thickness Maximum 0.254mm (10mil), minimum Maximum 0.254mm (10mil),
(Label + liner) 0.06mm (2.36mil) minimum 0.06mm (2.36mil)
Consumables
Gap height: Minimum 2mm Minimum 2mm

Paper roll core

25mm~40mm 25mm~40mm
size
Outer diameter
Up to 67mm Up to 67mm
of ribbon

Ribbon length Up to 450m Up to 450m

Ribbon core size 1inch (25.4mm) 1inch (25.4mm)

Ribbon width Max.110mm, Min.30mm Max.110mm, Min.30mm

Ribbon winding
Outside roll Outside roll
form

Detection Sensor Paper Out, Black Mark, Printhead Temperature, Printhead Position detection

Support WIN10 (32/64 bit), WIN8.1, Win8, WIN 7, Windows Server 2016,
Windows WindowsServer2008 R2, Windows Server2012 R2, Vista
Software
Driver
Support Mac OS10.13/10.12/10.11/10.10/10.9/10.8/10.7/10.6/10.5/
10.4/10.3/10.2/10.1
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Support Linux 19.10, Linux18.04.5, Red HatLinux, etc., for other versions,

compilation support according to CUPS version corresponding to Linux system

Communication interface 3 ports (serial port + USB + parallel port)

Human-computer interaction LED indicators: Running, Ribbon, Warning indicator, key: Pause, Feed

Memory DRAM:8M FLASH:4M

Power Input: DC 24V 2.5A

Programming language TSPL

Printhead life 30km

Environmental Working 5°C~45°C (41°F~113°F), 25%-85%, no condensation

parameters Storage -10°C~50°C (14°F~122°F), 10%~90% no condensation

Product
297mm×210mm×180mm (L×W×H)
dimensions

Physical Product weight 2.5 KG

parameters Packing
370mm×260mm×240mm (L×W×H)
dimension

Packing weight 2.5 KG

Monochrome PCX, BMP and other image files can be downloaded to

Graphics
FLASH/DRAM

CODE128、 CODE128M、 EAN128、 CODE39、 CODE93、 EAN13、

EAN13+2、 EAN13+5、 EAN8、 EAN8+2、 EAN8+5、 CODABAR、

1D
Supported
POSTNET、 UPC-A、 UPC-A+2、 UPC-A+5、 UPC-E、 UPC-E+2、
barcode types
UPC-E+5、 CPOST、 MSI、 PLESSEY、 ITF14、 EAN14、 ITF、 MSIC

2D QR Code、PDF417、MAXICODE、DATAMATRIX

Character set Commonly used single-byte fonts: FONT 0~FONT 8, TSS24.BF2

Enlarged horizontally and vertically by 1-10 times, rotating print (0°, 90°, 180°,
Character enlargement/rotation
270°)

Chinese character coding GB18030

Optional External paper roll holder or folding tray

User Guide (Quick Installation Guide, Three Guarantees Certificate, Certificate of

Accessories Quality), power adapter (including the cable), CD (driver, User Manual, label
software, neutral SDK), USB cable, test ribbon, test label paper

Certification CCC、 RoHS

This product series is subject to additions or changes without prior notice.

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2. Working Principles
2.1 Component structure diagram

1. Main board 8. Paper loading block 15. Gap sensor assembly

2. Power adapter 9. Top cover assembly 16. Feed gear assembly
3. National standard power cord 10. Key board assembly 17. Motor
4. USB cable 11. Printhead 18. Rubber roller assembly
5. Bottom cover assembly 12. Thumb wheel 19. C400A cutter (optional)
6. Black mark sensor assembly 13. Ribbon spindle assembly 20. C410 cutter (optional)
7. Paper clamping block 14. Thumb wheel gear 21. P410 Stripper (optional)

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2.2 Media path

Exit

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2.3 Working Principles
2.3.1 Thermal direct system design
When the semiconductor heating unit of the printhead contacts with the thermal printing paper, it can heat
up the paper and change its color, thereby forming the required dot characters and graphics on the paper,
and printing the required patterns.

Component Function

Thermal printhead Heat the specific position of the paper

Paper feed shaft Control printed dots on paper by the motor

Display the graphics and text to be printed through heating by the

Thermal label paper
heating unit to print on the label media

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2.3.2 Thermal transfer system design

Through special ribbon, the toner coating on the ribbon is heated and transferred to paper or other types

of media by following the working principle similar to the printhead of a fax machine.

Component Function

Ribbon spindle and ribbon rewind spindle For use and rewinding of ribbon

Ribbon sensor Sensing the usage status of ribbon

Printhead Heat the toner of the ribbon to control the heating point

Paper feed shaft Control printed dots on paper by the motor

Use thermal transfer ribbon as a medium to print on the printing

Ribbon
media of label

Display the graphics and text to be printed, with ribbon media

Adhesive
melted and transferred to the printing media of label

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3. Print Information Report
When the printer is initially installed or there is any problem with the printer, self-test procedure can be
executed to confirm the following status, firmware version, printer parameter setting, print quality, external
settings and other related setting information. If it is found after the self-test that there is no problem with
the printer, please check other devices or software. This function runs independently from other devices or
software.

3.1 Printing the Information Page

1) Make sure the printer is connected to the power supply and the paper roll is installed correctly.
2) When the printer is off, press and hold the Feed key to turn on the printer, release the key after the
fault indicator is off, and the printer starts to print a self-test page.

3.2 Content description of Information Page

Information description of self-test page

Model and firmware

version

Print length

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4. Restore Factory Defaults

1) Power off the printer.

2) Press and hold the Pause and Feed key at the same time, and turn on the printer, release the Pause and

Feed key until the printer’s power (blue) indicator is on, and the error (red) indicator is off, then clear

the data downloaded into the internal memory (DRAM) of the printer, and restore the printer

parameters to the factory defaults.

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5. Removal and Installation
Preparation before disassembly:
1. When performing the removal procedure, all external power connections of the printer should be
disconnected.
2. When performing the removal procedure, the cable tie should be removed. The cable tie must be
replaced during reassembly to avoid wire pinching, obstruction of the paper path, or restricted mechanical
movement.
3. Unless otherwise specified, components should be reinstalled in the reverse order of removal.
4. To prevent injury when disassembling the machine for the first time, please wear gloves before
disassembling the printer.
5.1 Diagram of disassembling steps

Before
disassembly
(preparation)

Bottom Top
Main Thermal
cover cover
board piece
assembly assembly

Key
board
Paper
assembly
Motor loading
block

Black
mark
sensor
assembly

Gap
sensor
assembly,
paper
clamping
block

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5.2 Disassembly tools
Phillips screwdriver Tweezers

5.3 Removal steps

5.3.1 Removing the main board
1. Place the printer with the bottom facing up, remove the 2 main board (outer cover) fixing screws with a
Phillips screwdriver, lift up and take out the outer cover.

2. Disconnect the 4 wiring harnesses from the main board, remove the 2 fixing screws on the front of the
main board with a Phillips screwdriver; loosen the 4 external serial port fixing screws with a 5.0mm
Hexagon socket wrench and take out the main board

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5.3.2 Removing the bottom cover assembly
1. Place the printer with the bottom facing up, remove the 4 fixing screws with a Phillips screwdriver, lift
up both sides of tbottom coverver and take out the bottom cover.

5.3.3 Removing the motor

1. Remove the bottom cover, disconnect the wiring harness from the motor, take out the U-shaped clips
with tweezers to and then remove the two driving gears.

2. Remove the 2 fixing screws with a Phillips screwdriver, and then remove the motor.

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5.3.4 Removing the black mark sensor assembly
Remove the bottom cover, remove the 4 fixing screws of the weighting plate with a Phillips screwdriver,
and then take out the weighting plate; take out the black mark sensor limit rod (as indicated by the arrow),
pull the wiring harness through the square hole on the left, and then remove the sensor

Limit rod
Square
hole

5.3.5 Removing the gap sensor assembly and paper clamping block
1. Remove the weighting plate (see “Removing the black mark sensor”), remove the 3 fixing screws with a
Phillips screwdriver and take out the sensor base plate, and then take out the gap sensor.

Gap sensor

2. Remove the 2 fixing screws with a Phillips screwdriver, and then remove the paper clamping assembly.

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5.3.6 Removing the paper loading block
1. Remove the bottom cover assembly, remove the 3 fixing screws with a Phillips screwdriver and
remove the fixed bottom plate, then loosen the spring to the right with tweezers and take it out.

2. Lift up and take out the limit stop, then remove the 2 fixing screws with a Phillips screwdriver, and
take out the paper loading assembly from the inside of the printer.

5.3.7 Removing the top cover assembly

Manually press the blue clip to open the ribbon base, remove the 4 fixing screws with a Phillips
screwdriver to, and then take out the top cover.

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5.3.8 Removing the key board assembly
Remove the top cover assembly, disconnect the wiring harnesses, remove the 2 fixing screws with a
Phillips screwdriver, and then remove the key board.

5.3.9 Removing the printhead

Note: When disassembling and installing the printer, do not touch the printhead with your hands to
avoid damage to the printer caused by static electricity.

1. Press the blue clip to open the ribbon base.

2. Take out 3 support springs: Use tweezers to reach into the first and last section of the spring supporting
the thermal piece, and then press the spring close together until it separates from the supporting slot, and
then take it out.

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3. Press the thermal piece against the ribbon base tightly (as indicated by the red frame), (as indicated by
the arrows) push it up to remove the thermal piece; remove the 2 fixing screws with a Phillips screwdriver,
and then disconnect the two wiring harnesses, take out the printhead.

5.3.10 Removing the thumb wheel and thumb wheel gear

1. Remove printer’s top cover and open the ribbon base. Remove the base lock with tweezers (pinch the tip
of the lock with tweezers and pull out the tail part of the lock)

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2. Remove the 3 fixing screws on the left cover of the ribbon base with a Phillips screwdriver and remove
the cover. Then remove the 2 thumb wheel gears.

3. Remove the two U-shaped clips of the thumb wheels with tweezers, then remove the spring and thumb
wheels.

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6. Maintenance
Dust, foreign objects, viscous material, or other contaminants stuck in the printhead or printer may reduce print quality. When
dirty,
please clean the printhead in the following ways.

Note:
1) Be sure to turn off the printer before cleaning.
2) When printing, the printhead will become very hot. Therefore, if you want to clean the printhead, please turn off the
printer and wait 2~3 minutes before you start cleaning.
3) When cleaning the printhead, be careful not to touch its heating part to avoid damage to the printhead due to static
electricity.
4) Be careful not to scratch or damage the printhead.

6.1 Cleaning the printhead

1) Please open the top cover of the printer, and clean the printhead with a cleaning pen (or a cotton swab dipped in diluted
alcohol (alcohol or isopropyl alcohol)) from its center to both sides.
2) After cleaning the printhead, do not use the printer immediately. Only use the printer until the cleaning alcohol
evaporates completely (1~2 minutes) and the printhead is completely dry.

6.2 Cleaning the sensor, rubber roller and paper path

1) Please open the top cover of the printer and remove the paper roll.
2) Wipe off dust or foreign objects with dry cotton cloth or cotton swab.
3) Soak the cotton cloth or cotton swab in medical alcohol and use it to wipe off sticky foreign objects or other
contaminants.
4) After cleaning the parts, do not use the printer immediately. Only use the printer until the alcohol evaporates completely
(1~2 minutes) and the printer is completely dry.

6.3 Printer maintenance requirements

When using the printer, do not touch the printhead with your hands to prevent damage to the printer caused by static
electricity. Use specified consumables. Keep it dry, and never let water in. Do not disassemble it without permission or
forcibly.

Note:Clean the parts when the print quality or paper checking performance degrades.

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7. Error Display and Troubleshooting
7.1 DIP switch function

Function Purpose Operation step

A. Power off the printer
Confirm which switches (buzzer,
B. Make sure that paper has been loaded into the
cutter, ribbon detection, sensor
Print DIP Switch printer, and close the printer’s top cover.
sensitivity, paper feed, label sticker
function C. Press and hold the Pause key and power on the printer.
setting, baud rate setting) are turned
At this point, the printer will print out the dip switch
on and which are turned off.
function page, release the Pause key.

After the printer’s bottom cover is opened, a set of 8 small switches can be seen, representing different
functions, as follows:
DIP Function ON OFF
1 Buzzer switch Buzzer OFF Buzzer ON*
2 Cutter switch Cutter ON Cutter OFF
3 Ribbon detection switch Ribbon detection OFF Ribbon detection OFF*
4 Sensor sensitivity switch High sensitivity* Normal sensitivity
5 Power-on feed switch No paper feed when power on Feed paper when power on*
6 Waybill mode switch ON* OFF
7&8 Baud rate setting - Default*

Baud rate:
7 8 Baud rate
OFF OFF 9600*
OFF ON 19200
ON OFF 38400
ON ON 115200
* indicates a default value

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7.2 How to bring up the monitoring window
1. Enter the computer Control Panel - Device and Printer.

2. Right-click Printer Driver, and click Printer Properties.

3. Click “Tools” in the Printer Properties menu, and then click “Status Monitoring” in the Driver section.

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4. Select options other than “Disabled” in the Printer Status Monitor section.

5. Finally, the monitoring window of the printer will pop up.

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7.3 Check before maintenance
7.3.1 Operating environment

a) Maintain the power voltage within the rated voltage range AC220-240V indicated on the label.

b) Place the printer on a stable, flat surface.

c) Maintain the room temperature between 5°C and 45°C. Maintain the relative humidity between 25%
and 85%.

d) Do not place the printer in a dusty place.

e) Do not expose the printer to ammonia or other harmful gases.

f) Do not place the printer in a hot or humid place (for example, near the water or next to a humidifier).

g) Do not expose printer to direct sunlight.

h) The room where the printer is placed should be well ventilated.

i) Do not place the printer where the ventilation hole of the printer is blocked.

7.3.2 Paper

j) Whether the paper used is within the specification range (Paper types: Continuous Paper, Gap Paper,
Folding Paper, Black Mark Paper, Perforated Paper, Wash Care Label).

K) Whether the paper is wrinkled and loaded properly

7.3.3 Determine whether the printer is working normally

Steps to determine whether the printer is in good condition:

1. Open the flip cover to see if the printer will flash red indicator;

2. Load the paper, and then cover the printhead, check if only the power indicator (blue indicator) lights up;

3. Press the FEED key to check whether the outfeed is normal (if there is no abnormal noise, it indicates
that it is normal);

4. Connect the USB cable, install the driver, and then print a test page;

Note: During the operation, you can bring up the computer monitoring window to check the printer status.

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7.4 Error status indication
7.4.1 Operation panel description

The control panel has 2 keys and 3 indicators (as shown in the figure below), and their functions are as
follows:

Function (performance) description

Running indicator Printing status of the printer;

Warning indicator Warning indicator of printer errors;

Ribbon indicator Operating status of ribbon;

Pause key Stop the printer in the continuous printing of the printer;

Feed key Loading label paper into the printer

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7.4.2 Error indication

Status Error indication Possible causes Solution

Printhead is not closed

Printer cover open Press down the printhead firmly
completely
No paper is loaded or the
Check if the paper is under the paper sensor
No paper paper is not aligned under
Replace the paper sensor.
Computer the sensor
monitoring
Ribbon error No ribbon installed Check the ribbon
window
Continuous printing for a Stop printing and wait for the printhead to
Overheating
long time cool down (about 10 minutes)
No cutter selected for the
Cutter error Turn off the cutter function
printer
The power indicator is off, The printer cover is open,
Press down the printhead firmly and close the
the error indicator is on for and the printhead is not
printer’s outer cover
80ms and then off for 160ms closed completely
The power indicator is off, Check whether the gap sensor is installed
the error indicator is on for Detected label gap error properly;
500ms and then off for 6s Replace the gap sensor.
The power indicator is off,
The printer runs out of
the error indicator flashes
paper, no paper is loaded or Check if the paper is under the paper sensor;
twice after an interval of
the paper is not aligned Replace the paper sensor.
160ms and then goes off for
under the sensor
320ms
The power indicator is off,
LED the error indicator flashes Check whether the black mark sensor is
indicator three times after an interval Detected black mark error installed properly;
status of 160ms and then goes off Replace the black mark sensor.
for 320ms
When the printer is under overheating
protection due to continuous printing, the two
indicators flash at the same time. After about 1
The power indicator and the
The printer is overheated minute, the CPU will detect the temperature of
error indicator flash at an
due to continuous printing the printhead again. When the temperature
interval of 160ms
returns to normal, the printer will
automatically return to the normal printing
status.
The ribbon indicator flashes
Ribbon error, no ribbon
every 300ms, and the buzzer Check the ribbon
installed
sounds once every 2.4s

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7.5 Troubleshooting

No. Description Checking method Causes Maintaining method

1. The plug of the AC outlet

Check the power connector and
and the plug of the power
confirm whether the AC adapter and
supply unit are not properly
the plug of power supply unit are
connected to the outlet of the
properly connected to the printer
printer
2. The power switch of the
The indicator is not on Turn on the power switch
printer is not turned on
The power and there is no reaction 3. The printhead bracket is not
1 indicator is not by pressing the Feed Please close the printhead bracket
closed
on key after turning on the
4. Run out of label paper Install new label paper
printer
5. The label installation path is Please reinstall the label by following
incorrect the steps to install the label
6. Gap sensor detection is
Re-adjust the specification and print
incorrect
7. There may be label paper
Clean the inside of the printer
jammed in the printer
Printed blocks
Test through self-test
2 (no font 1. Main board is broken Replace the main board
page
library)
The indicator is not on 1. The adapter or cable is Replace the power adapter or power
and there is no reaction broken cord and test again
3 No power by pressing the Feed 2. Main board is broken Replace the main board
key after turning on the
printer 3. The power switch is broken Replace the switch

The indicator is not on, 1. Main board is broken Replace the main board
The indicator
but there is paper out 2. Problem with the connecting
is not on when Check whether the wiring harness is
4 by pressing the Feed harness between the main
the printer is inserted in place
key after turning on the board and the display panel
turned on
printer. 3. The indicator is broken Replace the key board

Restart during Test through self-test 1. The power adapter is broken Replace the power adapter and test it
5
printing page 2. Main board is broken Replace the main board

Reset the printer to clear the data and

No paper 1. Abnormal data
test again
feed/slow Test through self-test
6 2. Main board is broken Replace the main board
paper page
feed/paper jam 3. The motor of printer
Replace the motor and test
mechanism is broken
USB not 1. The port does not contact Re-insert the USB cable or replace the
7 Drive test
connected to well or the cable is broken USB cable and test again

Page:31
printer
2. Main board is broken Replace the main board

The red indicator 1. The printer mechanism clips

Replace the printer base
Printhead not flashes twice a second are broken

8 closed after after loading the paper 2. Main board is broken Replace the main board
check and closing the cover Replace the micro switch and test
normally 3. The micro switch is broken
again
The red indicator 1. The paper sensor has foreign
Clean or replace the paper sensor
flashes once a second objects on it and is dirty
No paper
9 after loading the paper 2. Main board is broken Replace the main board
detected
and closing the cover
normally 3. The sensor is broken Replace the paper sensor and test again

1. The thru-beam sensor is not First check whether the reflective

When printing with positioned correctly, and the sensor has moved in place, and then

Positioning label paper, it cannot driver is not set correctly check the driver and software settings
10
failure print on one sheet of 2. Main board is broken Replace the main board
label paper 3. The thru-beam sensor is Replace the through-beam sensor and
broken emission sensor, and test again

Parallel port 1. The cable is not plugged Replace the cable and change an

11 not connected Drive test properly or broken interface to test again

to printer 2. Main board is broken Replace the main board

The barcode Check the status of the ribbon and

printed by the label paper, and reprint the barcode (if

1. The printed barcode is
printer cannot Test by printing a the fault cannot be resolved, please
12 incomplete, offset, or blurred
be scanned by barcode refer to Section 7.6 “Maintaining

the barcode method for poor print quality")

scanner 2. Scanner quality problem Replace the scanner and test again

Idling ribbon Test through self-test 1. The diameter of the ribbon Please purchase the ribbon with
13
rewind spindle page drum is too large diameter of 25MM

Serial port not 1. The cable is not plugged Replace the cable and change an

14 connected to Drive test properly or broken interface to test again

printer 2. Main board is broken Replace the main board

1. The ribbon is not installed Check if the ribbon is installed

Ribbon is not Test through self-test correctly correctly
15
rewound page 2. The ribbon gear assembly is
Replace the ribbon gear assembly
broken
2. The label sensor is covered Re-adjust the specification and print
by foreign objects, causing Reduce the gap value properly and
Paper skip
Test through self-test inaccurate detection print
16 occurs while
page 2. The label sensor is covered
printing Remove foreign objects between
by foreign objects, causing
sensors
inaccurate detection

Page:32
7.6 Image defects

Status Causes Recommended solutions

●Reinstall consumables
●Clean the printhead
●Clean the rubber roller
●Adjust the print density and print speed of the
●The label paper is not installed
printer
correctly
●Print out the self-test value, check if the
●Dust or adhesive accumulates on
Poor print quality printhead is damaged. If the printhead is
the printhead
damaged, please return to it to factory for
●Print density is not set properly
replacement
●Printhead is damaged
●Replace with suitable label paper
●Label thickness exceeding 0.22mm may lower
the print quality
● Make sure the printhead bracket is fully closed
●Clean the printhead with a soft towel dipped in
alcohol and observe whether the printing effect is
Unclear printing/missing ●Printhead is dirty
normal
pattern ●Printhead is burnt out
●Replace the printhead and observe the printing
effect
●The ribbon is not installed correctly
●Check if the ribbon is installed correctly
●The label paper specification is not
●Re-adjust the specification and print
set correctly
Print blank ●When printing black mark paper, change the
When printing black mark paper, the
sensor mode to black mark, and then restart the
sensor mode is not under black mark
software to print
mode
●Set the right label size
●Label size is not set correctly
Printed content missing on the ●Replace with paper roll within the maximum
●Exceeded the maximum print width
left and right sides width
●Printhead is not properly covered
●Cover the printhead properly
●Printhead is dirty ●Clean the printhead
Gray line on black mark paper
●Rubber roller is dirty ●Clean the rubber roller
●Re-insert the wiring harness of printer
●Poor contact of wiring harness mechanism, and then test the printing effect
Printed black/white sheet ●Printhead is broken ●Replace the printhead and observe the printing
●Main board is broken effect
●Replace the main board
●Turn the printer off and on again to exit the Hex
●The printer is in Hex Dump mode
Garbled printing/hit-and-miss Dump mode
●Serial communication (RS-232) is
error ●Reset the baud rate of the printer to be
not set correctly
consistent with the computer

Page:33
Appendix 1 Description of Product Serial Number
Each printer carries its own product serial number label. The position where the product serial
number label is attached is described below.

Label attaching position:

Product Serial Number:

Product Serial
Number

Page:34
Appendix 2 Main board Interface Name
Name Picture and interface name

Power

main control
panel

One-way 21P Printhead Transmissive sensor

Printhead adapter

Printhead adapter

Adapter
plate

One-way 21P

Motor

Micro Ribbon detection Black mark sensor Key board, indicator

switch sensor (reflective sensor) light

Page:35