TG64xxC(e).

book Page 1 Monday, December 22, 2008 4:02 PM

Operating Instructions
Expandable Digital Cordless Phone
Model No. KX-TG6411C
KX-TG6412C
KX-TG6413C
KX-TG6414C
Expandable Digital Cordless
Answering System
Model shown is KX-TG6411. Model No. KX-TG6422C
Panasonic’s environmental declaration labels KX-TG6424C
This mark is an environmental label
showing that the products are certified
KX-TG6431C
as Panasonic’s Green Products. KX-TG6432C
KX-TG6433C
KX-TG6434C

Standby power consumption

reduced by 59%

Thank you for purchasing a Panasonic product.

This unit is compatible with Call Display. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.

Please read these operating instructions before using the unit and save
them for future reference.
For assistance, please call 1-800-561-5505 or visit us at
www.panasonic.ca
TG64xxC(e).book Page 2 Monday, December 22, 2008 4:02 PM

Table of Contents
Introduction Intercom/Locator
Model composition . . . . . . . . . . . . . . . 3 Intercom . . . . . . . . . . . . . . . . . . . . . . 40
Accessory information . . . . . . . . . . . . . 4 Handset locator . . . . . . . . . . . . . . . . 40
Transferring calls, conference calls . 40
Important Information
For your safety . . . . . . . . . . . . . . . . . . 6 Useful Information
Important safety instructions . . . . . . . . 7 Belt clip. . . . . . . . . . . . . . . . . . . . . . . 41
For best performance . . . . . . . . . . . . . 7 Wall mounting. . . . . . . . . . . . . . . . . . 41
Specifications . . . . . . . . . . . . . . . . . . . 8 Error messages . . . . . . . . . . . . . . . . 43
Other information. . . . . . . . . . . . . . . . . 8 Troubleshooting . . . . . . . . . . . . . . . . 44
Industry Canada Notices and other
Getting Started information . . . . . . . . . . . . . . . . . . . . 49
Setting up . . . . . . . . . . . . . . . . . . . . . . 9 Warranty . . . . . . . . . . . . . . . . . . . . . . 50
Note when setting up. . . . . . . . . . . . . 10
Controls . . . . . . . . . . . . . . . . . . . . . . . 11 Index
Display. . . . . . . . . . . . . . . . . . . . . . . . 12 Index. . . . . . . . . . . . . . . . . . . . . . . . . 51
Initial settings. . . . . . . . . . . . . . . . . . . 13

Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 14
Answering calls . . . . . . . . . . . . . . . . . 14
Useful features during a call . . . . . . . 15

Shared Phonebook
Shared phonebook . . . . . . . . . . . . . . 17

Programming
Programmable settings . . . . . . . . . . . 19
Special programming . . . . . . . . . . . . 24
Registering a unit . . . . . . . . . . . . . . . 26

Call Display Service

Using Call Display service. . . . . . . . . 28
Caller list . . . . . . . . . . . . . . . . . . . . . . 30

Answering System
Answering system . . . . . . . . . . . . . . . 32
Turning the answering system on/off. 32
Greeting message . . . . . . . . . . . . . . . 33
Listening to messages using the base
unit . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Listening to messages using the
handset . . . . . . . . . . . . . . . . . . . . . . . 34
Remote operation . . . . . . . . . . . . . . . 34
Answering system settings . . . . . . . . 36

Voice Mail Service

Voice Mail service . . . . . . . . . . . . . . . 38

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Introduction

Model composition
■ KX-TG6411 series ■ KX-TG6421/KX-TG6431 series

L Model shown is L Model shown is

KX-TG6412. KX-TG6422.

Base unit Handset

Series Model No.
Part No. Part No. Quantity
KX-TG6411 series KX-TG6411 KX-TG6411 KX-TGA641 1
KX-TG6412 KX-TG6411 KX-TGA641 2
KX-TG6413 KX-TG6411 KX-TGA641 3
KX-TG6414 KX-TG6411 KX-TGA641 4
KX-TG6421 series KX-TG6422 KX-TG6421 KX-TGA642 2
KX-TG6424 KX-TG6421 KX-TGA642 4
KX-TG6431 series KX-TG6431 KX-TG6431 KX-TGA641 1
KX-TG6432 KX-TG6431 KX-TGA641 2
KX-TG6433 KX-TG6431 KX-TGA641 3
KX-TG6434 KX-TG6431 KX-TGA641 4

L The suffix (C) in the following model numbers will be omitted in these instructions:
KX-TG6411C/KX-TG6412C/KX-TG6413C/KX-TG6414C/KX-TG6422C/
KX-TG6424C/KX-TG6431C/KX-TG6432C/KX-TG6433C/KX-TG6434C

Feature differences

Talking Talking Headset

Answering
Model No. Call alert*1 jack
system
Display
KX-TG6411 series – – – r
KX-TG6421 series r – r –
KX-TG6431 series r r r r

*1 Talking battery alert (page 10)/Talking alarm clock (page 24)

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Introduction

Accessory information
Supplied accessories
Quantity
Accessory item/ KX-TG6411 KX-TG6412 KX-TG6413 KX-TG6414
No.
Part number KX-TG6431 KX-TG6422 KX-TG6433 KX-TG6424
KX-TG6432 KX-TG6434
1 AC adaptor/ 1 2 3 4
PQLV219
2 Telephone line 1 1 1 1
cord
3 Wall mounting 1 1 1 1
adaptor
4 Rechargeable 2 4 6 8
batteries*1/
HHR-65AAABU
or
N4DHYYY00002
5 Handset cover*2 1 2 3 4
6 Belt clip 1 2 3 4
7 Charger – 1 2 3

*1 See below for replacement battery information.

*2 The handset cover comes attached to the handset.

1 2 3 4 5 6 7

Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.

Accessory item Order number

Rechargeable HHR-4DPA*1
batteries Battery requirement:
– Nickel metal hydride (Ni-MH) type battery
– 2 AAA (R03) batteries for every handset
Headset RP-TCA86, RP-TCA94, RP-TCA95

*1 Replacement batteries may have a different capacity from that of the supplied
batteries.

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Introduction

Expanding your phone system

You can expand your phone system by registering optional handsets (6 max.) to a
single base unit.
L Optional handsets may be a different colour from that of the supplied handsets.

Optional handset feature overview

Feature KX-TGA641C KX-TGA740C KX-TGA840C

Handset

Display colour/ Monochrome/ Monochrome/ Colour/

size 1.8 inches 2.1 inches 2.0 inches
Control type Navigator key Joystick Joystick
(Up/down) (Up/down/left/right) (Up/down/left/right)
Display mode*1 – r r
Message list*2 – r r
Wallpaper – – r
Colour ID*3 – – r
LCD backlight*4 – – r

*1 This feature allows you to select how the display shows:

– multiple items at a time
– 1 item at a time in large characters
*2 The unit displays a list of all recorded messages and allows you to select the item
to play back.
*3 You can assign a different background colour to each phonebook entry. When a
call is received from a caller stored in the phonebook, the assigned background
colour is displayed.
*4 You can select whether the handset display backlight is dimmed or turned off
completely after being placed on the base unit or charger.

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Important Information

Operating safeguards
For your safety L Unplug the product from power outlets
before cleaning. Do not use liquid or
To prevent severe injury and loss of life/ aerosol cleaners.
property, read this section carefully before L Do not disassemble the product.
using the product to ensure proper and safe L Do not spill liquids (detergents, cleansers,
operation of your product. etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
WARNING cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Power connection
L Use only the power source marked on the Medical
product. L Consult the manufacturer of any personal
L Do not overload power outlets and medical devices, such as pacemakers or
extension cords. This can result in the risk hearing aids, to determine if they are
of fire or electric shock. adequately shielded from external RF
L Completely insert the AC adaptor/power (radio frequency) energy. (The product
plug into the power outlet. Failure to do so operates in the frequency range of 1.92
may cause electric shock and/or excessive GHz to 1.93 GHz, and the RF transmission
heat resulting in a fire. power is 115 mW (max.).)
L Regularly remove any dust, etc. from the L Do not use the product in health care
AC adaptor/power plug by pulling it from the facilities if any regulations posted in the
power outlet, then wiping with a dry cloth. area instruct you not to do so. Hospitals or
Accumulated dust may cause an insulation health care facilities may be using
defect from moisture, etc. resulting in a fire. equipment that could be sensitive to
L Unplug the product from power outlets if it external RF energy.
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
CAUTION
smoke has stopped emitting and contact an
authorized service centre. Installation and relocation
L Unplug from power outlets and never touch
the inside of the product if its casing has L Never install telephone wiring during an
been broken open. electrical storm.
L Never touch the plug with wet hands. L Never install telephone line jacks in wet
locations unless the jack is specifically
Danger of electric shock exists.
designed for wet locations.
L Never touch uninsulated telephone wires or
Installation
terminals unless the telephone line has
L To prevent the risk of fire or electrical shock, been disconnected at the network interface.
do not expose the product to rain or any L Use caution when installing or modifying
type of moisture. telephone lines.
L Do not place or use this product near L The AC adaptor is used as the main
automatically controlled devices such as disconnect device. Ensure that the AC
automatic doors and fire alarms. Radio outlet is installed near the product and is
waves emitted from this product may cause easily accessible.
such devices to malfunction resulting in an L This product is unable to make calls when:
accident. – the handset batteries need recharging or
L Do not allow the AC adaptor or telephone have failed.
line cord to be excessively pulled, bent or – there is a power failure.
placed under heavy objects.

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Important Information
kitchen sink, or laundry tub, in a wet
Battery basement or near a swimming pool.
L We recommend using the batteries noted 2. Avoid using a telephone (other than a
on page 4. USE ONLY rechargeable cordless type) during an electrical storm.
Ni-MH batteries AAA (R03) size. There may be a remote risk of electric
L Do not mix old and new batteries. shock from lightning.
3. Do not use the telephone to report a gas
L Do not open or mutilate the batteries.
leak in the vicinity of the leak.
Released electrolyte from the batteries is
4. Use only the power cord and batteries
corrosive and may cause burns or injury to
indicated in this manual. Do not dispose of
the eyes or skin. The electrolyte is toxic and
batteries in a fire. They may explode.
may be harmful if swallowed.
Check with local codes for possible special
L Exercise care when handling the batteries. disposal instructions.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the SAVE THESE INSTRUCTIONS
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
For best performance
accordance with the instructions and
limitations specified in this manual. Base unit location/avoiding noise
L Only use a compatible base unit (or
The base unit and other compatible Panasonic
charger) to charge the batteries. Do not
units use radio waves to communicate with
tamper with the base unit (or charger).
each other.
Failure to follow these instructions may
cause the batteries to swell or explode. L For maximum coverage and noise-free
communications, place your base unit:
Attention: – at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
A nickel metal hydride battery that is of mobile phone cell stations. (Avoid
recyclable powers the product you have putting the base unit on a bay window or
purchased. near a window.)
Please call 1-800-8-BATTERY L Coverage and voice quality depends on the
(1-800-822-8837) for information on how to local environmental conditions.
recycle this battery. L If the reception for a base unit location is not
satisfactory, move the base unit to another
location for better reception.

Important safety Environment

L Keep the product away from electrical noise
instructions generating devices, such as fluorescent
lamps and motors.
When using your product, basic safety L The product should be kept free from
precautions should always be followed to excessive smoke, dust, high temperature,
reduce the risk of fire, electric shock, and and vibration.
injury to persons, including the following: L The product should not be exposed to direct
1. Do not use this product near water for sunlight.
example, near a bathtub, washbowl,
L Do not place heavy objects on top of the
product.

7
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Important Information
L When you leave the product unused for a ■ Operating conditions:
long period of time, unplug the product from 0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %
the power outlet. relative air humidity (dry)
L The product should be kept away from heat Note:
sources such as heaters, kitchen stoves, L Design and specifications are subject to
etc. It should not be placed in rooms where change without notice.
the temperature is less than 0 °C (32 °F) or
L The illustrations in these instructions may
greater than 40 °C (104 °F). Damp
vary slightly from the actual product.
basements should also be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal Other information
objects such as wire fences, etc.
L Operating the product near electrical CAUTION: Risk of explosion if battery is
appliances may cause interference. Move replaced by an incorrect type. Dispose of used
away from the electrical appliances. batteries according to the instructions.

Routine care ENERGY STAR

L Wipe the outer surface of the product As an ENERGY STAR® Partner, Panasonic
with a soft moist cloth. has determined that this product meets the
L Do not use benzine, thinner, or any ENERGY STAR guidelines for energy
abrasive powder. efficiency. ENERGY STAR is a U.S. registered
mark.
Notice for product disposal, transfer, or
return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.

Specifications
■ Standard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
■ Frequency range:
1.92 GHz to 1.93 GHz
■ RF transmission power:
115 mW (max.)
■ Power source:
120 V AC, 60 Hz
■ Power consumption:
Base unit:
Standby: Approx. 1.1 W
Maximum: Approx. 4.4 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 2.6 W

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Getting Started

Battery installation
Setting up L USE ONLY Ni-MH batteries AAA
(R03) size.
Connections L Do NOT use Alkaline/Manganese/Ni-
L Use only the supplied Panasonic AC Cd batteries.
adaptor PQLV219. L Confirm correct polarities (S, T).
■ Base unit

Press plug firmly.

“Click”

Hooks

(120 V AC, Rechargeable Ni-MH ONLY

60 Hz)
To single-line
telephone jack
(RJ11C)

DSL/ADSL filter* “Click”

(Not supplied)

Correct Wrong
Base Base
unit unit Battery charge
Charge for about 7 hours.
L When the batteries are fully charged,
*For DSL/ADSL service users the charge indicator goes off.
■ Charger
Confirm “Charging”
is displayed.

Hooks
(120 V AC, 60 Hz)

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Getting Started

Battery level
Note when setting up
Icon Battery level
Note for connections & High
L The AC adaptor must remain ( Medium
connected at all times. (It is normal for ) Low
the adaptor to feel warm during use.)
0)4 Needs charging.
L The AC adaptor should be connected
to a vertically oriented or floor- 0 Empty
mounted AC outlet. Do not connect
Note:
the AC adaptor to a ceiling-mounted
L The batteries need to be charged if:
AC outlet, as the weight of the adaptor
may cause it to become disconnected. – the handset alerts you with a voice
announcement (talking battery
During a power failure alert) after you finish talking or
listening to a message.
The unit will not work during a power
(KX-TG6421/KX-TG6431 series:
failure. We recommend connecting a
page 3)
corded-type telephone (without AC
adaptor) to the same telephone line or to – the handset beeps while you are
the same telephone line jack using a T- engaged in a call.
adaptor. – the handset beeps while you are
operating the answering system
Note for battery installation remotely. (KX-TG6421/KX-TG6431
series: page 3)
L Use the supplied rechargeable
batteries. For replacement, we
Panasonic Ni-MH battery
recommend using the Panasonic
rechargeable batteries noted on page performance (supplied batteries)
4, 7.
Operation Operating time
L Wipe the battery ends (S, T) with a
dry cloth. In continuous 5 hours max.*1
use
L Avoid touching the battery ends (S,
T) or the unit contacts. Not in use 11 days max.
(standby)
Note for battery charge
*1 When the clarity booster feature is
L It is normal for the handset to feel
turned on (page 16): 3 hours max.
warm during charging.
Note:
L Clean the charge contacts of the
L Actual battery performance depends
handset, base unit, and charger with a
on a combination of how often the
soft and dry cloth once a month. Clean
handset is in use and how often it is
more often if the unit is exposed to
not in use (standby).
grease, dust, or high humidity.
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.

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Getting Started
L The battery level may not be E Headset jack (KX-TG6411/
displayed correctly after you replace KX-TG6431 series: page 3)
the batteries. In this case, place the F Dial keypad ({*}: TONE)
handset on the base unit or charger G Receiver
and let it charge for at least 7 hours. H Display
I {OFF}
J {FLASH} {CALL WAIT}
Controls K Microphone
L Charge contacts
■ Control type
Handset (KX-TGA641C) A Soft keys
A The handset features 3 soft keys. By
pressing a soft key, you can select the
G
feature shown directly above it on the
display.
B Navigator key/? (Volume) key
H By pressing this key ({^} or {V})
repeatedly, you can:
B – scroll through (up or down) various
I lists or items
C – adjust the receiver or speaker
volume (up or down) while talking
D
J – move the cursor (left or right) to edit
number or name
E

F
Base unit
■ KX-TG6411 series (page 3)
K
A B
L

A Charge indicator
Ringer indicator
Message indicator
B Speaker
C {C} (TALK) A {LOCATOR}
D {s} (SP-PHONE: Speakerphone) B Charge contacts

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Getting Started
■ KX-TG6421/KX-TG6431 series
(page 3)
Display
A B
Handset display items

Item Meaning
w Within range of a base unit
_ Out of range of a base unit
S The line is in use.
L When flashing:
– The call is put on
hold.
C D EF G H
– The answering
system is answering
A Charge contacts a call.*1
B Speaker L When flashing rapidly:
C {ERASE} An incoming call is now
D {■} (STOP) being received.
E {^}/{V} (VOL.: Volume up/down) s Speaker is on. (page 14)
{7}/{8} (Repeat/Skip) ~ Ringer volume is off.
F {6} (Play) (page 21)
Message indicator
3 Night mode is on. (page
G {LOCATOR}
25)
H {ANSWER ON}
ANSWER ON indicator ( Clarity booster is on.
(page 16)
E Alarm is on. (page 24)
m Handset number
& Battery level
$ Blocked call (page 25)

*1 KX-TG6421/KX-TG6431 series: page

3

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Getting Started
3 {SAVE} i {OFF}

Initial settings Date and time

Symbol meaning: 1 {MENU} i {#}{1}{0}{1}
Example: {V}/{^}: “Off”
2 Enter the current month, date, and
Press {V} or {^} to select the words in year by selecting 2 digits for each.
quotations. Example: July 15, 2009
{0}{7} {1}{5} {0}{9}
Display language 3 {OK}
You can select either “English” or 4 Enter the current hour and minute
“Français” as the display language. (12-hour clock format) by selecting 2
The default setting is “English”. digits for each.
1 {MENU} i {#}{1}{1}{0} Example: 9:30
{0}{9} {3}{0}
2 {V}/{^}: Select the desired setting.
3 Press the middle soft key to save.
5 {AM/PM}: Select “AM” or “PM”.
i {OFF} 6 {SAVE} i {OFF}
Note:
Voice guidance language L When English is selected as the
display language, 12-hour clock
Available for: format is used. When French is
KX-TG6421/KX-TG6431 series (page selected, 24-hour clock format is
3) used.
You can select either “English” or L To correct a digit, press {^} or {V} to
“Français” as the voice guidance move the cursor to the digit, then
language of the answering system. This make the correction.
setting also determines the voice L The date and time may be incorrect
announcement language of the talking after a power failure. In this case, set
alarm clock and talking battery alert. The the date and time again.
default setting is “English”.
1 {MENU} i {#}{1}{1}{2}
2 {V}/{^}: Select the desired setting.
3 {SAVE} i {OFF}

Dialing mode
If you cannot make calls, change this
setting according to your telephone line
service. The default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 {MENU} i {#}{1}{2}{0}
2 {V}/{^}: Select the desired setting.

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Making/Answering Calls
3 {V}/{^}: “Yes” i {SELECT}

Making calls 4 {OFF}

1 Lift the handset and dial the phone Pause (for PBX/long distance service
number. users)
L To correct a digit, press {CLEAR}. A pause is sometimes required when
2 Press {C} or {CALL}. making calls using a PBX or long
distance service. When storing a calling
3 When you finish talking, press
card access number and/or PIN in the
{OFF} or place the handset on the
phonebook, a pause is also needed
base unit or charger.
(page 18).
Example: If you need to dial the line
Using the speakerphone
access number “9” when making outside
1 Dial the phone number and press calls with a PBX:
{s}.
1 {9} i {PAUSE}
L Speak alternately with the other
party.
2 Dial the phone number. i {C}
Note:
2 When you finish talking, press
{OFF}. L A 3.5 second pause is inserted each
time {PAUSE} is pressed. Repeat as
Note: needed to create longer pauses.
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}. Answering calls
Adjusting the receiver or speaker When a call is being received, the ringer
volume indicator flashes rapidly.
Press {^} or {V} repeatedly while 1 Lift the handset and press {C} or
talking. {s} when the unit rings.
L You can also answer the call by
Making a call using the redial list pressing any dial key from {0} to
The last 5 phone numbers dialed are {9}, {*}, or {#}. (Any key
stored in the redial list (each 48 digits answer feature)
max.). 2 When you finish talking, press
1 {REDIAL} {OFF} or place the handset on the
2 {V}/{^}: Select the desired phone base unit or charger.
number.
3 {C} Auto talk
You can answer calls simply by lifting the
Erasing a number in the redial list handset off the base unit or charger. You
do not need to press {C}. To turn this
1 {REDIAL} feature on, see page 21.
2 {V}/{^}: Select the desired phone
number. i {ERASE}

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Making/Answering Calls
additional minute on hold, the call is
Adjusting the handset ringer volume
disconnected.
Press {^} or {V} repeatedly to select the
L If another phone is connected to the
desired volume while the handset is
same line (page 10), you can also take
ringing for an incoming call.
the call by lifting its handset.
Note:
L You can also program the handset
Mute
ringer volume beforehand (page 21).
While mute is turned on, you can hear
Temporary handset ringer off the other party, but the other party
cannot hear you.
While the handset is ringing for a call,
you can turn the ringer off temporarily by 1 Press {MUTE} during an outside
pressing {~}. call.
L {MUTE} flashes.
Adjusting the base unit ringer volume 2 To return to the conversation, press
{MUTE} again.
Available for:
KX-TG6421/KX-TG6431 series (page Note:
3) L {MUTE} is a soft key visible on the
handset display during a call.
Press {^} or {V} repeatedly to select the
desired volume.
Flash
L To turn the ringer off, press and hold
{V} until the unit beeps 2 times. {FLASH} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Useful features during Note:
L To change the flash time, see page
a call 22.

Hold For Call Waiting or Visual Call

This feature allows you to put an outside Waiting service users
call on hold. To use Call Waiting, you must first
1 Press {HOLD}, then press {OFF} subscribe to the Call Waiting service
during an outside call. from your service provider/telephone
2 To release hold, press {C}. company.
L Another handset user can take This feature allows you to receive calls
the call by pressing {C}. while you are already talking on the
phone. If you receive a call while on the
Note: phone, you will hear a Call Waiting tone.
L If a call is kept on hold for more than 9 If you subscribe to both Call Display
minutes, an alarm tone starts to sound and Visual Call Waiting services, the
and the ringer indicator on the 2nd caller’s information is displayed after
handset flashes rapidly. After 1 you hear the Call Waiting tone on the
handset.

15
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Making/Answering Calls
1 Press {CALL WAIT} to answer the Note:
2nd call. L The possible number of participating
2 To switch between calls, press parties depends on the series.
{CALL WAIT}. KX-TG6411 series (page 3):
– 3 parties (including 1 outside party)
Note:
KX-TG6421/KX-TG6431 series (page
L Please contact your service provider/
3):
telephone company for details and
availability of this service in your area. – 4 parties (including 1 outside party)

Temporary tone dialing (for

rotary/pulse service users)
You can temporarily switch the dialing
mode to tone when you need to access
touch-tone services (for example,
answering services, telephone banking
services, etc.).
Press {*} (TONE) before entering
access numbers which require tone
dialing.

Handset clarity booster

This feature can improve sound clarity
when the handset is used in an area
where there may be interference. During
an outside call, this feature is turned on
automatically when necessary.
L When this feature is turned on, (
is displayed.
L While this feature is turned on, the
battery operating time is shortened
(page 10).

Call share
This feature allows you to join an
existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.

16
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Shared Phonebook

Character table for entering names

Shared phonebook
Key Character
The shared phonebook allows you to {1} & ’ ( ) , – . / 1
make calls without having to dial
{2} a b c A B C 2
manually. Any handset registered to the
base unit can use the shared {3} d e f D E F 3
phonebook. You can add 50 names and {4} g h i G H I 4
phone numbers to the shared {5} j k l J K L 5
phonebook. {6} m n o M N O 6
Important: {7} p q r s P Q R S 7
L Only 1 person can access the shared {8} t u v T U V 8
phonebook at a time.
{9} w x y z W X Y Z 9
L Call Display subscribers can use
ringer ID features (page 29). {0} Space 0
{*} ;
Adding entries {#} #
{V} To move the cursor to the right
1 {C}
{^} To move the cursor to the left
2 {ADD}
3 Enter the party’s name (16 L To enter another character that is
characters max.). i {OK} located on the same dial key, first
press {V} to move the cursor to the
4 Enter the phone number (32 digits
next space.
max.). i {OK}
L If you do not need to assign the
Correcting a mistake
ringer ID, go to step 7.
Press {^} or {V} to move the cursor to
5 {V}/{^}: “Set Ringer ID” i the character or number you want to
{SELECT} erase, then press {CLEAR}. Enter the
6 {V}/{^}: Select the desired setting appropriate character or number.
(page 29). i {OK} L Press and hold {CLEAR} to erase all
7 {SAVE} characters or numbers.
L To add other entries, repeat from
step 2. Finding and calling a
8 {OFF} phonebook entry
Note:
Scrolling through all entries
L If you select “No Ringer ID”
(default), the handset uses the ringer 1 {C}
tone you selected on page 21 when a 2 {V}/{^}: Select the desired entry.
call is received from that caller.
3 {C}
L When you assign the ringer ID to an
entry in the shared phonebook using
one handset, it is applied for all
handsets.

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Shared Phonebook
3 {V}/{^}: “Yes” i {SELECT} i
Searching by first character
{OFF}
(alphabetically)
1 {C} i {SEARCH} Chain dial
2 Press the dial key ({0} – {9}, {*}, This feature allows you to dial phone
or {#}) which contains the numbers in the phonebook while you are
character you are searching for on a call. This feature can be used, for
(page 17). example, to dial a calling card access
L Press the same dial key number or bank account PIN that you
repeatedly to display the first have stored in the phonebook, without
entry corresponding to each having to dial manually.
character located on that dial key. 1 During an outside call, press {C}.
L If there is no entry corresponding
2 {V}/{^}: Select the desired entry.
to the character you selected, the
next entry is displayed. 3 Press {CALL} to dial the number.
3 {V}/{^}: Scroll through the Note:
phonebook if necessary. L When storing a calling card access
4 {C} number and your PIN in the
phonebook as one phonebook entry,
press {PAUSE} to add pauses after
Editing entries the number and PIN as necessary
1 Find the desired entry (page 17). (page 14).
i {EDIT} L If you have rotary/pulse service, you
2 {V}/{^}: Select the information you need to press {*} (TONE) before
want to edit. pressing {C} in step 1 to change the
dialing mode temporarily to tone.
■ To change the name or phone
number:
{V}/{^}: Select the name or
phone number. i {SELECT}
i Edit the information (page
17). i {OK}
■ To change the ringer ID:
{V}/{^}: Select the current ringer
ID. i {SELECT} i Select the
desired setting. i {OK}
L To turn the ringer ID off, select
“No Ringer ID”.
3 {SAVE} i {OFF}

Erasing entries
1 Find the desired entry (page 17).
2 {ERASE}

18
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Programming

Programmable settings
You can customize the unit by programming the following features using the handset.
To access the features, there are 2 methods:
– scrolling through the display menus (page 19)
– using the direct commands (page 21)
L Direct command is the main method used in these operating instructions.

Programming by scrolling through the display menus

1 {MENU}
2 Press {V} or {^} to select the desired main menu. i {SELECT}
3 Press {V} or {^} to select the desired item in sub-menu 1. i {SELECT}
L In some cases, you may need to select from sub-menu 2. i {SELECT}
4 Press {V} or {^} to select the desired setting. i {SAVE}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L See page 21 for the default settings.

Main menu Sub-menu 1 Sub-menu 2 Page

Caller list – – 30
W
Set date / time Date and time*1 – 13
E Alarm – 24
(KX-TG6411 series:
Time adjust*1 – –
page 3)
Answering device Play new msg. – 34
s Play all msg. – 34
(KX-TG6421/
Erase all msg.*1 – 34
KX-TG6431 series:
Greeting Record greeting*1 33
page 3)
Check greeting 33
Pre-recorded*1 33
Settings Ring count*1 36
Recording time*1 36
Remote code*1 34
Answer on*1 – 32
Answer off*1 – 32
V.M. access – – 39
#

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Programming
Main menu Sub-menu 1 Sub-menu 2 Page
Intercom – – 40
x
Initial setting Ringer setting Ringer volume –
" Ringer tone –
Night mode 24
– On / Off
– Start / End
Set date / time Date and time*1 13
Alarm 24
Time adjust*1 –
Talking CallerID Handset 28
(KX-TG6431 series: Base unit*1
page 3)
Voice Mail Store V.M. no.*1 38
VM tone detect*1 38
Call block*1 – 25
Message alert – 37
Display setting LCD contrast –
Key tone – –
Auto talk – 14
Set tel line Set dial mode*1 13
Set flash time*1 15
Set line mode*1 –
C.WTG options*1 29
Registration Register handset 26
Deregistration 27
Change language Display 13
Voice prompt*1 13
(KX-TG6421/
KX-TG6431 series:
page 3)
Customer support – – –
!
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset.

20
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Programming

Programming using the direct commands

1 {MENU} i {#}
2 Enter the desired feature code.
3 Enter the desired setting code. i {SAVE}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L In the following table, < > indicates the default settings.

Feature Feature Setting code System Page

code setting*1
Alarm {7}{2}{0} {1}: Once {2}: Daily – 24
{0}: <Off>
Auto talk*2 {2}{0}{0} {1}: On {0}: <Off> – 14
Block w/o num. {2}{4}{0} {1}: On {0}: <Off> r 26
(Block calls without
phone number)
Call block {2}{1}{7} – r 25
Caller list {2}{1}{3} – – 30
Customer {6}{8}{0} – – –
support*3
C.WTG options {2}{1}{5} {1}: On {0}: <Off> r 29
(Call Waiting Deluxe
options)
Date and time {1}{0}{1} – r 13
Deregistration {1}{3}{1} – – 27
Display {1}{1}{0} {1}: <English> – 13
(Change language) {2}: Français
Intercom {2}{7}{4} – – 40
Key tone*4 {1}{6}{5} {1}: <On> {0}: Off – –
LCD contrast {1}{4}{5} {1}–{6}: Level 1–6 <3> – –
(Display contrast)
Message alert {3}{4}{0} {1}: <On> {0}: Off – 37
Register {1}{3}{0} – – 26
handset
Ringer tone*5, *6 {1}{6}{1} {1}–{3}: Tone <1>–3 – –
(Handset) {4}–{7}: Melody 1–4
Ringer volume*7 {1}{6}{0} {1}: Low {2}: Medium – –
(Handset) {3}: <High> {0}: Off
Set dial mode {1}{2}{0} {1}: Pulse {2}: <Tone> r 13

21
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Programming
Feature Feature Setting code System Page
code setting*1
Set flash time*8 {1}{2}{1} {0}: 900ms {1}: <700ms> r 15
{2}: 600ms {3}: 400ms
{4}: 300ms {5}: 250ms
{*}: 200ms {#}: 160ms
{6}: 110ms {7}: 100ms
{8}: 90ms {9}: 80ms
Set line mode*9 {1}{2}{2} {1}: A {2}: <B> r –
Night mode {2}{3}{8} {1}: On {0}: <Off> – 25
(On/Off)
Night mode {2}{3}{7} <11:00 PM/06:00 AM> – 25
(Start/End)
Store V.M. no. {3}{3}{1} – r 38
(V.M.: Voice Mail)
Time adjust*10 {2}{2}{6} {1}: <Caller ID auto> r –
(Call Display {0}: Manual
subscribers only)
V.M. access {3}{3}{0} – – 39
(V.M.: Voice Mail)
VM tone detect {3}{3}{2} {1}: <On> {0}: Off r 38
(VM: Voice Mail)
For the Talking Call Display feature (KX-TG6431 series: page 3)

Feature Feature Setting code System Page

code setting*1
Talking {1}{6}{2} {1}: <On> {0}: Off – 28
CallerID
(Talking Call Display)
(Handset)
Talking {*}{1}{6} {1}: On {0}: <Off> r 28
CallerID {2}
(Talking Call Display)
(Base unit)

For the answering system (KX-TG6421/KX-TG6431 series: page 3)

Feature Feature Setting code System Page

code setting*1
Answer off {3}{2}{8} – r 32
Answer on {3}{2}{7} – r 32
Check greeting {3}{0}{3} – – 33
Erase all msg. {3}{2}{5} – r 34
(msg.: messages)
22
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Programming
Feature Feature Setting code System Page
code setting*1
Play all msg. {3}{2}{4} – – 34
(msg.: messages)
Play new msg. {3}{2}{3} – – 34
(msg.: messages)
Pre-recorded {3}{0}{4} – r 33
(Reset to pre-
recorded greeting)
Record greeting {3}{0}{2} – r 33
Recording time {3}{0}{5} {1}: 1min {2}: 2min r 36
{3}: <3min>
{0}: Greeting only
Remote code {3}{0}{6} <111> r 34
Ring count {2}{1}{1} {2}–{7}: 2–7 rings <4> r 36
{0}: Toll saver
Voice prompt {1}{1}{2} {1}: <English> r 13
(Change language) {2}: Français
*1 If “System setting” column is checked, you do not need to program the same item
using another handset.
*2 If you subscribe to a Call Display service and want to view the caller’s information
after lifting up the handset to answer a call, turn off this feature.
*3 The handset can display the Internet address where you can download the
operating instructions or get further information for this product, using your
computer.
*4 Turn this feature off if you prefer not to hear key tones while you are dialing or
pressing any keys, including confirmation tones and error tones.
*5 If you subscribe to a distinctive ring service, select a tone (tone 1 to 3). If you select
a melody, you cannot distinguish lines by their ringers.
*6 If you select one of the melody ringer tones, the ringer tone continues to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*7 When the ringer volume is turned off, ~ is displayed and the handset does not ring
for outside calls.
However even when the ringer volume is set to off, the handset rings at the low
level for alarm (page 24), intercom calls and paging (page 40).
*8 The flash time depends on your telephone exchange or host PBX. Contact your
PBX supplier if necessary.
*9 Generally, the line mode setting should not be adjusted. If S is not displayed
when another phone connected to the same line is in use, you need to change the
line mode to “A”.
*10This feature allows the unit to automatically adjust the date and time setting when
caller information is received. To use this feature, set the date and time first.

23
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Programming
Daily An alarm sounds daily at
Special programming the set time.
3 Set the desired time. i {OK}
Alarm L KX-TG6411 series (page 3) users
You can set one of 2 different alarm skip to step 5.
options (once or daily) at a time for each 4 {V}/{^}: Select “Tone/Melody” or
handset. An alarm sounds at the set time “Voice”. i {SELECT}
for 1 minute. The following alarm sounds 5 {V}/{^}: Select the desired item. i
are available: {SAVE}
■ KX-TG6411 series: page 3 L If you set a tone or melody, we
You can choose an alarm sound from recommend selecting a different
3 tones and 4 melodies. one for outside calls.
■ KX-TG6421/KX-TG6431 series: 6 {OFF}
page 3 L When the alarm is set, E is
– “Tone/Melody”: You can choose an displayed.
alarm sound from 3 tones and 4
Note:
melodies.
L To stop the alarm, press any dial key
– “Voice”: You can choose one of the
or place the handset on the base unit
7 pre-recorded announcements:
or charger.
– “Good morning”
L When the handset is in use, the alarm
– “It’s time for dinner”
will not sound until the handset is in
– “It’s time for lunch” standby mode.
– “It’s time for the game” L If the talking alarm clock is set at the
– “It’s time for your meeting” same time for two or more handsets,
– “It’s time to pick up the children” the first handset makes the
– “Happy birthday” announcement, while the other
The unit makes the selected handsets only sound the tone.
announcement at the set time (talking (KX-TG6421/KX-TG6431 series:
alarm clock). page 3)
Important: L If the other unit is in use at the set
L Set the date and time beforehand time, the handsets sound the tone
(page 13). instead of the selected
announcement.
1 {MENU} i {#}{7}{2}{0}
(KX-TG6421/KX-TG6431 series:
2 {V}/{^}: Select the desired alarm page 3)
option. i {SELECT} L If you select “Once”, the setting
Off Turns alarm off. Go to changes to “Off” after the alarm
step 6. sounds.

Once An alarm sounds once at

the set time. Enter the Night mode
desired month, date, and Night mode allows you to select a period
year. i {OK} of time during which the handset will not
ring for outside calls. This feature is

24
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Programming
useful for time periods when you do not
want to be disturbed, for example, while Call block (Call Display
sleeping. Night mode can be set for each subscribers only)
handset. This feature allows the unit to reject calls
Important: when:
L Set the date and time beforehand – the unit receives a call from a phone
(page 13). number stored in the call block list as
L We recommend turning the base unit unwanted (“Storing unwanted callers”,
ringer off (page 15) and call screening page 25).
off (page 32) in addition to turning the – the unit receives a call without phone
night mode on. number (“Block calls without phone
(KX-TG6421/KX-TG6431 series: number”, page 26).
page 3) When a call is received, the unit rings for
L If you have set the alarm, the alarm a short time while the caller is being
sounds even if the night mode is identified. If the unit recognizes the call
turned on. as unwanted, “Caller blocked” is
displayed and the unit sends out a busy
Turning night mode on/off tone to the caller, and then disconnects
1 {MENU} i {#}{2}{3}{8} the call.
2 {V}/{^}: Select “On” or “Off”. i Important:
{SAVE} L When the unit receives a call from a
L If you select “Off”, press {OFF} number that is stored in the call block
to exit. list or a call without a recognized
phone number, the call is logged in the
3 Enter the desired hour and minute
caller list (page 30) with $ after the
you wish to start this feature.
call is disconnected.
4 {AM/PM}: Select “AM” or “PM”. i
{OK} Storing unwanted callers
5 Enter the desired hour and minute You can store up to 30 phone numbers in
you wish to end this feature. the call block list by using the caller list or
6 {AM/PM}: Select “AM” or “PM”. by entering the numbers directly.
Important:
7 {SAVE} i {OFF}
L You must store the phone number
L When the night mode is set, 3 is
with an area code (10 digits) in the call
displayed.
block list.
Note:
■ From the caller list:
L To correct a digit, press {^} or {V} to
move the cursor to the digit, then
1 {MENU} i {#}{2}{1}{3}
make the correction. 2 {V}/{^}: Select the entry to be
blocked.
Changing the start and end time L To edit the number, press
{EDIT} repeatedly until the
1 {MENU} i {#}{2}{3}{7}
phone number is shown in the
2 Continue from step 3, “Turning night 10-digit format.
mode on/off”, page 25.
3 {SAVE}

25
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Programming
4 {V}/{^}: “Call block” i

5
{SELECT}
{V}/{^}: “Yes” i {SELECT}
Registering a unit
i {OFF}
■ By entering phone numbers:
Operating additional units
1 {MENU} i {#}{2}{1}{7} i
Additional handsets
{ADD}
Up to 6 handsets can be registered to
2 Enter the phone number (32 the base unit.
digits max.).
Important:
L To erase a digit, press
L See page 5 for information on the
{CLEAR}.
available model.
3 {SAVE} i {OFF}
Registering a handset to a
Block calls without phone number
You can reject a call without phone base unit
number including “Unavailable Name The supplied handset and base unit are
& No.”, “Private caller”, or “Long pre-registered. If for some reason the
distance”. handset is not registered to the base
1 {MENU} i {#}{2}{4}{0} unit, re-register the handset.
2 {V}/{^}: Select the desired setting. 1 Handset:
i {SAVE} i {OFF} {MENU} i {#}{1}{3}{0}
2 Base unit:
Viewing/editing/erasing call block ■ KX-TG6411 series: page 3
numbers Press and hold {LOCATOR} for
1 {MENU} i {#}{2}{1}{7} about 4 seconds. (No registration
tone)
2 {V}/{^}: Select the desired entry.
L To exit, press {OFF}. ■ KX-TG6421/KX-TG6431 series:
page 3
3 Proceed with the desired operation. Press and hold {LOCATOR} for
■ Editing a number: about 4 seconds until the
{EDIT} i Edit the phone registration tone sounds.
number. i {SAVE} i {OFF}
L If all registered handsets start
■ Erasing a number: ringing, press the same button to
{ERASE} i {V}/{^}: “Yes” stop. Then repeat this step.
i {SELECT} i {OFF}
L The next step must be completed
Note: within 90 seconds.
L When editing, press the desired dial 3 Handset:
key to add, {CLEAR} to erase. Press {OK}, then wait until a long
L When viewing, {w/o NUM} appears if beep sounds.
the block calls without phone number
feature is turned on. To turn the
4 {OFF}
feature off: {w/o NUM} i {V} i
{SAVE} i {OFF}

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Programming
Note:
L While registering, “Base
regtr’ing” (Base registering) is
displayed on all registered handsets.
L When you purchase an additional
handset, refer to the additional
handset’s installation manual for
registration.

Deregistering a handset
A handset can cancel its own
registration (or the registration of
another handset) that is stored to the
base unit. This allows the handset to end
its wireless connection with the system.
1 {MENU} i {#}{1}{3}{1}
2 {3}{3}{5} i {OK}
3 Select the handset you want to
cancel by pressing the desired
handset number.
4 {V}/{^}: “Yes” i {SELECT}

27
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Call Display Service

phonebook, the stored name in the
phonebook is displayed and logged in
Using Call Display the caller list.
service
Talking Call Display
Important:
L This unit is Call Display compatible. To Available for:
use Call Display features, you must KX-TG6431 series (page 3)
subscribe to a Call Display service.
Contact your service provider/ This feature lets you know who is calling
telephone company for details. without looking at the display.
To use this feature, you must:
– subscribe to a Call Display service of
Call Display features
your service provider/telephone
When an outside call is being received,
company.
the caller’s name and phone number are
– turn this feature on (page 22).
displayed.
Caller information for the last 50 callers When caller information is received, the
is logged in the caller list from the most handsets and base unit announce the
recent call to the oldest. caller’s name or phone number received
L If the unit cannot receive caller from your service provider/telephone
information, the following is displayed: company following every ring.
– “Unavailable Name & No.”: L Name pronunciation may vary. This
The caller dials from an area which feature may not pronounce all names
does not provide a Call Display correctly.
service. L Call Display service has a limit of how
– “Private caller”: The caller many characters can be displayed. If
requests not to send caller the caller’s name is too long, the
information. handset may not be able to display or
– “Long distance”: The caller announce the entire name.
makes a long distance call. L The announcement is heard at the
L If the unit is connected to a PBX same level as the ringer volume (page
system, caller information may not be 15, 21).
properly received. Contact your PBX L If you turn on the answering system
supplier. and set the number of rings “2” (page
36), the unit does not announce the
Missed calls caller information. If “Toll saver” is
If a call is not answered, the unit treats it selected and there is a new message,
as a missed call. The display shows the unit does not announce the caller
“Missed call”. This lets you know if information.
you should view the caller list to see who L When you receive a call while on the
called while you were away. phone, the 2nd caller’s name is not
announced even if you subscribe to
Phonebook name display both Call Display and Visual Call
When caller information is received and Waiting services.
it matches a phone number stored in the

28
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Call Display Service

Phonebook name announcement Call Waiting Deluxe service options

When caller information is received and When a 2nd call is received, you can
it matches a phone number stored in the choose how to handle the call by
phonebook, the stored name in the selecting an option shown on the
phonebook is announced. handset display.
Note:
Ringer ID L Your service provider/telephone
This feature can help you identify who is company may not offer all of the
calling by using different ringers for options (page 29).
different callers stored in the phonebook
Displayed
(page 17). You can assign a different Function
option
ringer to each phonebook entry. When a
call is received from a caller stored in the Answer Answers the
phonebook, the assigned ringer rings waiting call, while
after the caller information is displayed. keeping the 1st call
on hold.
For Call Waiting Deluxe Hold Holds the waiting
call. The caller will
service users
hear the pre-
To use Call Waiting Deluxe, you must
recorded hold
subscribe to Call Waiting Deluxe service
message played by
of your service provider/telephone
your service
company.
provider/telephone
This feature not only allows your
company.
handset to display the 2nd caller’s
information, but also offers you a variety Announce The caller will hear
of ways to deal with the 2nd call. the pre-recorded
busy message
Important:
played by your
L Please contact your service provider/
service provider/
telephone company for details and
telephone company
availability of this service in your area.
(for example, “We
L This feature must be turned on before are not available
it can be used. now.”) and will then
be disconnected.
To turn Call Waiting Deluxe on/off
To use Call Waiting Deluxe, you must Forward Forwards the
turn this feature on. The default setting is waiting call to the
“Off”. Voice Mail service
provided by your
1 {MENU} i {#}{2}{1}{5}
service provider/
2 {V}/{^}: Select the desired setting. telephone
3 {SAVE} i {OFF} company. You must
subscribe to Voice
Mail service to use
this function.

29
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Call Display Service

Displayed
Function
option Caller list
Drop Disconnects
Important:
(drops) the current
call and answers L Only 1 person can access the caller
the waiting call. list at a time.
L Make sure the unit’s date and time
Conference Answers the
setting is correct (page 13).
waiting call and
combines it with the
current call to make Viewing the caller list and
a conference call calling back
(3-party call).
1 {MENU} i {#}{2}{1}{3}
Return Returns to the
2 Press {V} to search from the most
waiting caller while
recent call, or {^} to search from the
keeping the current
oldest call.
call on hold.
3 To call back, press {C}.
Drop Disconnects
To exit, press {OFF}.
caller1 (drops) the 1st call
during a Note:
conference call. L If the entry has already been viewed
Drop Disconnects or answered, “Q” is displayed, even if
caller2 (drops) the 2nd call it was viewed or answered using
during a another handset.
conference call.
Editing a caller’s phone
To use Call Waiting Deluxe service number before calling back
1 When you hear a Call Waiting tone You can edit a phone number in the
during an outside call, press caller list by adding the long distance
{FLASH}. code “1” or removing its area code.
L The option menu is displayed. 1 {MENU} i {#}{2}{1}{3}
2 {V}/{^}: Select the desired option. 2 {V}/{^}: Select the desired entry.
i {SELECT}
3 Press {EDIT} repeatedly until the
L After selecting “Answer”, phone number is shown in the
“Hold”, or “Conference”, you desired format.
can select another option. i
{FLASH} i {V}/{^}: Select the 1 1 – Area code – Local phone
desired option. i {SELECT} number
Note: Example:
L To exit from the option menu, wait for 1-555-321-5555
20 seconds.

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Call Display Service

2 Local phone number
Storing caller information to
Example:
the phonebook
321-5555
1 {MENU} i {#}{2}{1}{3}
3 Area code – Local phone number
Example:
2 {V}/{^}: Select the desired entry.
L To edit the number, press {EDIT}
555-321-5555 repeatedly until the phone
number is shown in the desired
4 {C}
format.
Note: 3 {SAVE}
L The number edited in step 3 will not be
saved in the caller list.
4 {V}/{^}: “Phonebook” i
{SELECT}

Erasing selected caller 5 Continue from step 2, “Editing

entries”, page 18.
information
1 {MENU} i {#}{2}{1}{3}
2 {V}/{^}: Select the desired entry.
3 {ERASE} i {V}/{^}: “Yes” i
{SELECT} i {OFF}

Erasing all caller information

1 {MENU} i {#}{2}{1}{3}
2 {ERASE} i {V}/{^}: “Yes” i
{SELECT}

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Answering System
greeting message asking callers to
call again later.
Answering system – If you recorded your own greeting
message, the same message is still
Available for:
announced to callers even though
KX-TG6421/KX-TG6431 series (page
their messages are not recorded.
3)

The answering system can answer and

record calls for you when you are
unavailable to answer the phone. Turning the answering
You can also set the unit to play a
greeting message but not to record
system on/off
caller messages by selecting
Base unit
“Greeting only” as the recording
time setting (page 36). Press {ANSWER ON} to turn on/off the
Important: answering system.
L Only 1 person can access the
answering system (listen to Handset
messages, record a greeting ■ To turn on:
message, etc.) at a time.
1 {MENU} i {#}{3}{2}{7}
L When callers leave messages, the
unit records the day and time of each 2 {OFF}
message. Make sure the date and ■ To turn off:
time have been set correctly (page 1 {MENU} i {#}{3}{2}{8}
13).
2 {OFF}

Memory capacity Note for base unit and handset:

L When the answering system is turned
The total recording capacity (including
on, the ANSWER ON indicator on the
your greeting message) is about 16
base unit lights up.
minutes (KX-TG6421 series: about 10
minutes). A maximum of 64 messages
can be recorded. Call screening
Note: While a caller is leaving a message, you
L If message memory becomes full: can listen to the call through the base
unit’s speaker. To adjust the speaker
– “Messages full” is shown on the
handset display. volume, press {^} or {V} repeatedly.
You can answer the call by pressing
– The ANSWER ON indicator on the
{C} on the handset.
base unit flashes rapidly when the
answering system is turned on.
Turning off the call screening feature
L When the message memory becomes
While screening a call, press and hold
full:
{V} until the sound goes off.
– If you use the pre-recorded greeting
Note:
message, the unit automatically
switches to another pre-recorded L If you adjust the speaker volume while
listening to messages, the speaker

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Answering System
volume for call screening is turned on own greeting message, you need to
again. erase your own greeting message.
1 {MENU} i {#}{3}{0}{4}
2 {YES} i {OFF}

Greeting message Playing back the greeting

When the unit answers a call, a greeting message
message is played to callers.
You can use either: 1 {MENU} i {#}{3}{0}{3}
– your own greeting message 2 {OFF}
– a pre-recorded greeting message

Recording your greeting

Listening to messages
message using the handset
1 {MENU} i {#}{3}{0}{2}
using the base unit
2 {V}/{^}: “Yes” i {SELECT} When new messages have been
recorded, the message indicator on the
3 After a beep sounds, speak clearly base unit flashes.
(2 minutes max.).
Press {6}.
4 Press {STOP} to stop recording. L If new messages have been recorded,
5 {OFF} the base unit plays back new
messages.
Using a pre-recorded greeting L If there are no new messages, the
base unit plays back all messages.
message
The unit provides 2 pre-recorded
greeting messages: Operating the answering
– If you erase or do not record your own system during playback
greeting message, the unit plays a
pre-recorded greeting asking callers Key Operation
to leave a message. {^} or {V} Adjust the speaker
– If the message recording time (page volume
36) is set to “Greeting only”, {7} Repeat message*1
callers’ messages are not recorded
{8} Skip message
and the unit plays a different pre-
recorded greeting message asking {■} Pause message
callers to call again. (STOP) – To resume playback,
press {6}.
Erasing your greeting message – To stop playback
(Resetting to a pre-recorded greeting completely, press
message) {■} (STOP) again.
If you want to use a pre-recorded {ERASE} Erase currently playing
greeting message once you record your message

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Answering System
*1 If pressed within the first 5 seconds of
Key Operation
a message, the previous message is
played. {2} Skip message
{STOP} Stop playback
Erasing all messages {ERASE} Erase currently playing
Press {ERASE} 2 times while the unit is message
not in use. *1 If pressed within the first 5 seconds of
a message, the previous message is
played.

Listening to messages Calling back (Call Display

using the handset subscribers only)
When new messages have been If caller information is received for the
recorded: call, you can call the caller back while
– “New message” is displayed. listening to a message.
– The message indicator on the handset 1 Press {SELECT} during playback.
flashes slowly if the message alert L To edit the number before calling
feature is turned on (page 37). back, press {EDIT} repeatedly
1 {MENU} i {PLAY} until the phone number is shown
L If new messages have been in the desired format (page 30).
recorded, the handset plays back 2 {C}
new messages.
L If there are no new messages, the Erasing all messages
handset plays back all messages.
1 {MENU} i {#}{3}{2}{5}
2 When finished, press {OFF}.
2 {V}/{^} “Yes” i {SELECT} i
Note: {OFF}
L In step 1, you can also perform the
desired operation.
■ To listen to new messages:
{MENU} i {#}{3}{2}{3} Remote operation
■ To listen to all messages: Using a touch-tone phone, you can call
{MENU} i {#}{3}{2}{4} your phone number from outside and
L To switch to the receiver, press {C}. access the unit to listen to messages or
change answering system settings. The
Operating the answering unit’s voice guidance prompts you to
press certain dial keys to perform
system during playback different operations.
Key Operation
Remote access code
{^} or {V} Adjust the receiver/
speaker volume A 3-digit remote access code must be
*1
entered when operating the answering
{1} Repeat message system remotely. This code prevents

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Answering System
unauthorized parties from listening to Note:
your messages remotely. The default L If you do not press any dial keys within
setting is “111”. 10 seconds after a voice guidance
1 {MENU} i {#}{3}{0}{6} prompt, the unit disconnects your call.
2 Enter the desired 3-digit remote
access code. i {SAVE} i Remote commands
{OFF} You can press dial keys to access
certain answering system functions
Using the answering system without waiting for the voice guidance to
prompt you.
remotely
Key Operation
1 Dial your phone number from a
touch-tone phone. {1} Repeat message
2 After the greeting message starts, (during playback)*1
enter your remote access code. {2} Skip message
L The unit plays back new (during playback)
messages. {4} Play new messages
3 Follow the voice guidance prompts {5} Play all messages
as necessary or control the unit
{9} Stop playback*2
using remote commands (page 35).
{0} Turn answering system
4 When finished, hang up.
off
Note: {*}{4} Erase currently playing
L You can also leave a message just as message
any outside caller can. After the
{*}{5} Erase all messages
greeting message starts, press {*} to
skip the greeting message and record *1 If pressed within the first 5 seconds of
your message after the beep. a message, the previous message is
played.
Voice guidance *2 To resume operation, enter a remote
During remote operation, the unit’s voice command within 15 seconds, or the
guidance starts and prompts you to voice guidance starts.
press {1} to perform a specific
operation, or press {2} to listen to more Turning on the answering
available operations. Operations are system remotely
presented by voice guidance in the
If the answering system is off, you can
following order:
turn it on remotely.
– Play back all messages
– Play back new messages
1 Dial your phone number from a
touch-tone phone.
– Record your message
– Erase all messages 2 Let the phone ring 15 times.
L A long beep is heard.

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Answering System
3 Enter your remote access code L To use the Voice Mail service provided
within 10 seconds after the long by your service provider/telephone
beep. company rather than the unit’s
L The greeting message is played answering system, turn off the
back. answering system (page 32).
L You can either hang up, or enter L To use this unit’s answering system
your remote access code again rather than the Voice Mail service
and begin remote operation (page provided by your service provider/
34). telephone company, please contact
your service provider/telephone
company to deactivate your Voice
Mail service.
Answering system If your service provider/telephone
company cannot do this:
settings – Set this unit’s “Ring count”
setting so that this unit’s answering
Number of rings before the system answers calls before the
unit answers a call Voice Mail service of your service
provider/telephone company does.
You can change the number of times the
It is necessary to check the number
phone rings “Ring count” before the
of rings required to activate the
unit answers calls. You can select 2 to 7
Voice Mail service provided by your
rings, or “Toll saver”.
service provider/telephone
The default setting is “4”.
company before changing this
“Toll saver”: The unit’s answering
setting.
system answers at the end of the 2nd
ring when new messages have been – Change the number of rings of the
recorded, or at the end of the 4th ring Voice Mail service so that the
when there are no new messages. If you answering system can answer the
call your phone from outside to listen to call first. To do so, contact your
new messages (page 34), you know that service provider/telephone
there are no new messages when the company.
phone rings for the 3rd time. You can
then hang up without being charged for Caller’s recording time
the call. You can change the maximum message
1 {MENU} i {#}{2}{1}{1} recording time allotted to each caller.
You can also select “Greeting only”
2 {V}/{^}: Select the desired setting.
which sets the unit to greet callers but
i {SAVE} i {OFF}
not record messages. The default
setting is “3min”.
For Voice Mail service subscribers
If you subscribe to a flat-rate service 1 {MENU} i {#}{3}{0}{5}
package that includes Call Display, Call 2 {V}/{^}: Select the desired setting.
Waiting, Voice Mail, and unlimited i {SAVE} i {OFF}
local/regional/long distance calls, please
note the following:

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Answering System
Note:
L If you want to select “Greeting
only”, follow the steps above and
press {0} in step 2.
L When you select “Greeting only”:
– If you do not record your own
message, the unit will play the pre-
recorded greeting-only message
asking callers to call again later.
– If you use your own message,
record the greeting-only message
asking callers to call again later
(page 33).

Message alert
You can select whether or not the
message indicator on the handset
flashes slowly when new messages are
recorded. The default setting is “On”.
Important:
L If you stored the Voice Mail access
number (page 38), the message
indicator also flashes for newly
recorded Voice Mail messages (page
39).
1 {MENU} i {#}{3}{4}{0}
2 {V}/{^}: Select the desired setting.
i {SAVE} i {OFF}
Note:
L While message alert is on, battery
operating time is shortened (page 10).

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Voice Mail Service

press {PAUSE} to add pauses (page
14) between the access number and
Voice Mail service the password as necessary. Contact
Voice Mail is an automatic answering your service provider/telephone
service offered by your service provider/ company for the required pause time.
telephone company. After you subscribe Example:
to this service, your service provider/
telephone company’s Voice Mail system 1-222-333-4444 PPPP 8888
answers calls for you when you are
unavailable to answer the phone or VM access Pauses Password
when your line is busy. Messages are number
recorded by your service provider/
telephone company, not your telephone. To erase the Voice Mail access
Please contact your service provider/ number
telephone company for details of this
service.
1 {MENU} i {#}{3}{3}{1}
Important: 2 Press and hold {CLEAR} until all
L To use the Voice Mail service provided digits are erased. i {SAVE} i
by your service provider/telephone {OFF}
company rather than the unit’s
answering system, turn off the Voice Mail (VM) tone detection
answering system (page 32). For Your service provider/telephone
details, see page 36. company sends special signals
(KX-TG6421/KX-TG6431 series: (sometimes called “Voice Mail tones” or
page 3) “stutter tones”) to the unit to let you know
L You need to store the Voice Mail you have new Voice Mail messages. If
access number to activate the you hear a series of dial tones followed
message alert feature (page 37) for by a continuous dial tone after you press
Voice Mail service. {C}, you have new Voice Mail
messages. Minutes after you hang up a
Storing the Voice Mail (VM) call or after the phone stops ringing, your
unit checks the phone line to see if new
access number Voice Mail messages have been
In order to listen to your Voice Mail recorded.
messages, you must dial your service Turn this feature off when:
provider/telephone company’s Voice – You do not subscribe to Voice Mail
Mail access number. Once you have service.
stored your Voice Mail access number, – Your service provider/telephone
you can dial it automatically (page 39). company does not send Voice Mail
1 {MENU} i {#}{3}{3}{1} tones.
2 Enter your access number (32 digits – Your phone is connected to a PBX.
max.). i {SAVE} i {OFF} If you are not sure which setting is
Note: required, contact your service provider/
L When storing your Voice Mail access telephone company.
number and your mailbox password,

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Voice Mail Service

line. If you want to use another phone
Turning VM tone detection on/off
to listen to Voice Mail messages, you
The default setting is “On”. have to dial your access number
1 {MENU} i {#}{3}{3}{2} manually.
2 {V}/{^}: Select the desired setting.
i {SAVE} i {OFF}

Listening to Voice Mail

messages
The unit lets you know that you have
new Voice Mail messages in the
following ways:
– “New Voice Mail” is displayed on
the handset if message indication
service is available.
– The message indicator on the handset
flashes slowly if message alert feature
is turned on (“Message alert”; page
37).
1 Press {C}, then press {VM} within
15 seconds.
OR
{MENU} i {#}{3}{3}{0}
L The speakerphone turns on.
2 Follow the pre-recorded
instructions.
3 When finished, press {OFF}.
Note:
L If {VM} is not displayed, the Voice
Mail access number has not been
stored. Store the number (page 38).
L If the handset still indicates there are
new messages even after you have
listened to all new messages, turn it
off by pressing and holding {OFF}
until the handset beeps.
L If your Voice Mail service uses Voice
Mail tones and a message is over 3
minutes long, the handset may not
indicate new messages.
L If your Voice Mail service uses Voice
Mail tones, the tones are heard from
any phone connected to the same

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Intercom/Locator

Intercom Transferring calls,

Intercom calls can be made between conference calls
handsets.
Outside calls can be transferred or a
Note:
conference call with an outside party can
L If you receive an outside call while be made between 2 handsets.
talking on the intercom, you hear 2 Example: When handset 1 transfers a
tones. call to handset 2 and/or establishes a
To answer the call with the handset, conference call.
press {OFF}, then press {C}.
1 Handset 1:
L When paging unit(s), the paged unit(s) During an outside call, press
beeps for 1 minute. {HOLD} to put the call on hold.
2 Handset 1:
Making an intercom call {V}/{^}: Select the desired unit. i
1 {MENU} i {#}{2}{7}{4} {CALL}
2 {V}/{^}: Select the desired unit. i L If the paged party does not
{CALL} answer, press {C} to return to
the outside call.
L To stop paging, press {OFF}.
3 When you finish talking, press
3 Handset 2 (Receiver):
Press {C} to answer the page.
{OFF}.
L Handset 2 can talk with handset
1.
Answering an intercom call
4 Proceed with the desired operation.
1 Press {C} to answer the page. ■ To transfer the call:
2 When you finish talking, press 1 Handset 1:
{OFF}. Press {OFF}.
2Handset 2 (Receiver):
Press {C}.
L Handset 2 can talk with the
Handset locator outside caller.
You can locate a misplaced handset by ■ To establish a conference call:
pressing {LOCATOR} on the base unit. Handset 1:
To stop paging, press it again or {OFF} Press {CONF}.
on the handset. L To leave the conference, press
{OFF}. The other parties can
continue the conversation.
L To put the outside call on hold,
press {HOLD}. To resume the
conference, press {CONF}.

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Useful Information
3 Insert the hooks on the wall
mounting adaptor into holes 1 and
Belt clip 2 on the base unit.
■ To attach ■ To remove
1 2

Wall mounting 1

Base unit
1 Lead the AC adaptor cord and 4 Adjust the adaptor to hold the base
telephone line cord through the hole unit, then push it in the direction of
in the wall mounting adaptor in the the arrow until it clicks into place.
direction of the arrow.

2 Tuck the telephone line cord inside

the wall mounting adaptor (A).
Connect the AC adaptor cord and
telephone line cord (B).

Hooks

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Useful Information
5 Connect the telephone line cord.
To remove the wall mounting adaptor
Mount the unit by inserting the
mounting pins into the round While pushing down the release levers
openings on the adaptor (for pin 2, (A), remove the adaptor (B).
use the round cut out at the bottom
of the adaptor if you are using the 4
inch phone plate), then slide the unit
down to secure it. Connect the AC
adaptor to power outlet (page 9). A A
L There are 2 common types of wall
phone plates. The distance
B
between 1 and 2 may vary
depending on the size of the wall
phone plate installed.
Charger
1
1 Drive the screws (not supplied) into
83 mm
(31/4 inches) the wall.
or 25.4 mm
102 mm (1 inch)
(4 inches)
2
(120 V AC, Screws
60 Hz)
(120 V AC, 60 Hz)

83 mm 102 mm 2 Mount the charger (A), then slide it

(31/4 inches) 1 (4 inches) down (B) and to the right (C) until it
is secure.

2 A
B
C

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Useful Information

Error messages
If the unit detects a problem, one of the following messages is shown on the display.

Display message Cause/solution

Busy L The called unit is in use.
L Other units are in use and the system is busy.
or Try again later.
L The handset you are using is too far from the
System busy. Try again base unit. Move closer and try again.
later. L The handset’s registration may have been
cancelled. Re-register the handset (page 26).
Check tel line L The supplied telephone line cord has not been
connected yet or not connected properly.
Check the connections (page 9).
Use rechargeable L A wrong type of battery such as Alkaline or
battery. Manganese was inserted. Use only the
rechargeable Ni-MH batteries noted on page
4, 7.
Error!! L The handset’s registration has failed. Move
the handset and base unit away from all
electrical appliances and try again.
Invalid L There is no handset registered to the base
unit matching the handset number you
entered.
L The handset is not registered to the base unit.
Register the handset (page 26).
No link. Reconnect base L The handset has lost communication with the
AC adaptor. base unit. Move closer to the base unit and try
again.
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset’s registration may have been
cancelled. Re-register the handset (page 26).
Requires subscription L You must subscribe to a Call Display service.
to Caller ID. Once you receive caller information after
subscribing to a Call Display service, this
message will not be displayed.
Store V.M. no. L You have not stored the Voice Mail access
number. Store the number (page 38).

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Useful Information

Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the
batteries from the handset, and then insert the batteries into the handset again.

General use

Problem Cause/solution
The unit does not work. L Make sure the batteries are installed correctly
(page 9).
L Fully charge the batteries (page 9).
L Check the connections (page 9).
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the base
unit. Register the handset (page 26).
I cannot hear a dial tone. L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the base unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to have
the unit repaired. If the working telephone does
not operate properly, contact your service
provider/telephone company.
The indicator on the handset L New messages have been recorded. Listen to
flashes slowly. the new messages (page 34).*1
L New Voice Mail messages have been recorded.
Listen to the new Voice Mail messages (page
39).

*1 KX-TG6421/KX-TG6431 series: page 3

Programmable settings

Problem Cause/solution
I have changed the display L Change the display language (page 13).
language to a language I
cannot read.

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Useful Information
Problem Cause/solution
While programming, the L A call is being received. Answer the call and start
handset starts to ring. again after hanging up.
I cannot register a handset to L The maximum number of handsets (6) is already
a base unit. registered to the base unit. Cancel unused
handset registrations from the base unit (page
27).
L Place the handset and the base unit away from
other electrical appliances.

Battery recharge

Problem Cause/solution
The handset beeps and/or L Battery charge is low. Fully charge the batteries
) flashes. (page 9).
I fully charged the batteries, L Clean the charge contacts and charge again
but ) still flashes or 0 is (page 10).
displayed. L It is time to replace the batteries (page 9).
I fully charged the batteries, L Clean the battery ends (S, T) and the charge
but the operating time seems contacts with a dry cloth and charge again.
to be shorter.

Making/answering calls, intercom

Problem Cause/solution
_ is displayed. L The handset is too far from the base unit. Move
closer.
L The base unit’s AC adaptor is not properly
connected. Reconnect AC adaptor to the base
unit.
L You are using the handset or base unit in an area
with high electrical interference. Re-position the
base unit and use the handset away from
sources of interference.
L The handset is not registered to the base unit.
Register it (page 26).

45
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Useful Information
Problem Cause/solution
Noise is heard, sound cuts in L You are using the handset or base unit in an area
and out. with high electrical interference. Re-position the
base unit and use the handset away from
sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base
unit and the telephone line jack. Contact your
DSL/ADSL provider for details.
The handset does not ring. L The ringer volume is turned off. Adjust the ringer
volume (page 21).
L Night mode is turned on. Turn it off (page 25).
The base unit does not L The ringer volume is turned off. Adjust the ringer
ring.*1 volume (page 15).
I cannot make a call. L The dialing mode may be set incorrectly.
Change the setting (page 13).
L The handset is too far from the base unit. Move
closer and try again.
I cannot make long distance L Make sure that you have long distance service.
calls.
*1 KX-TG6421/KX-TG6431 series: page 3

Call Display/Talking Call Display*1

Problem Cause/solution
Caller information is not L You must subscribe to Call Display service.
displayed. Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment such as a Call Display box
or cordless telephone line jack, plug the unit
directly into the wall jack.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base
unit and the telephone line jack. Contact your
DSL/ADSL provider for details.
L The name display service may not be available
in some areas. Contact your service provider/
telephone company for details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.

46
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Useful Information
Problem Cause/solution
Caller information is L Depending on your service provider/telephone
displayed or announced company, the unit may display or announce the
late.*1 caller’s information at the 2nd ring or later.
L Move closer to the base unit.
Caller information is not L The handset or base unit’s ringer volume is
announced.*1 turned off. Adjust it (page 15, 21).
L The Talking Call Display feature is turned off.
Turn it on (page 22).
L The number of rings for the answering system is
set to “2” or “Toll saver”. Select a different
setting (page 36).
I cannot dial the phone L The phone number you dialed might have been
number edited in the caller edited incorrectly (for example, the long distance
list. “1” or the area code is missing). Edit the phone
number with another pattern (page 30).
Time on the unit has shifted. L Incorrect time information from incoming Call
Display changes the time. Set the time
adjustment to “Manual” (off) (page 22).
The 2nd caller’s information L In order to use Call Display, Call Waiting, or
is not displayed during an Visual Call Waiting, you must first contact your
outside call. (Visual Call service provider/telephone company and
Waiting feature does not subscribe to the desired service.
function.) After subscribing, you may need to contact your
service provider/telephone company again to
activate this specific service, even if you already
subscribed to both Call Display and Visual Call
Waiting services.
*1 KX-TG6431 series: page 3

Answering system (KX-TG6421/KX-TG6431 series: page 3)

Problem Cause/solution
I cannot operate the L Someone is using the unit. Wait for the other
answering system. user to finish.
L A caller is leaving a message. Wait for the caller
to finish.
L The handset is too far from the base unit. Move
closer.

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Useful Information
Problem Cause/solution
The unit does not record new L The answering system is turned off. Turn it on
messages. (page 32).
L The message memory is full. Erase
unnecessary messages (page 33).
L The recording time is set to “Greeting only”.
Change the setting (page 36).
L If you subscribe to a Voice Mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 36).
I cannot operate the L You are entering the wrong remote access code.
answering system remotely. If you forgot the remote access code, store a
new remote access code (page 34).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 35).
L You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
While recording a greeting L A call is being received. Answer the call and try
message or listening to again later.
messages, the unit rings and
the operation stops.

Liquid damage

Problem Cause/solution
Liquid or other form of L Disconnect the AC adaptor and telephone line
moisture has entered the cord from the base unit. Remove the batteries
handset/base unit. from the handset and leave to dry for at least 3
days. After the handset/base unit are completely
dry, reconnect the AC adaptor and telephone
line cord. Insert the batteries and charge fully
before use. If the unit does not work properly,
contact an authorized service centre.

Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.

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Useful Information

Industry Canada Notices and other information

NOTICE: devices subject only to the requirement that
This equipment meets the applicable the sum of the Ringer Equivalence Numbers
Industry Canada Terminal Equipment of all the devices does not exceed 5.
Technical Specifications. This is confirmed The Ringer Equivalence Number (REN) of
by the registration number. The this unit:
abbreviation, “IC:”, before the registration (found on the bottom of the unit).
number signifies that registration was
NOTICE:
performed based on a Declaration of
Operation is subject to the following two
Conformity indicating that Industry Canada
conditions: (1) this device may not cause
technical specifications were met. It does
interference, and (2) this device must accept
not imply that Industry Canada approved
any interference, including interference that
the equipment.
may cause undesired operation of the
And, the term “IC:” signifies that Industry
device.
Canada radio technical specifications were
met. Privacy of communications may not be
ensured when using this telephone.
Before installing this equipment, users
should ensure that it is permissible to be Some cordless telephones operate at
connected to the facilities of the local frequencies that may cause interference to
telecommunications company. The nearby TVs and VCRs. To minimize or
equipment must also be installed using an prevent such interference, the base of the
acceptable method of connection. The cordless telephone should not be placed
customer should be aware that compliance near, or on top of, a TV or VCR. If
with the above conditions may not prevent interference is experienced, move the
degradation of service in some situations. cordless telephone further away from the TV
or VCR. This will often reduce, or eliminate,
Repairs to certified equipment should be
interference.
coordinated by a representative designated
by the supplier. Any repairs or alterations
RF Exposure Warning:
made by the user to this equipment, or
equipment malfunctions, may give the L This product complies with IC radiation
telecommunications company cause to exposure limits set forth for an
request the user to disconnect the uncontrolled environment.
equipment. L To comply with IC RF exposure
Users should ensure, for their own protection, requirements, the base unit must be
that the electrical ground connections of the installed and operated 20 cm (8 inches) or
power utility, telephone lines and internal more between product and all person’s
metallic water pipe system, if present, are body (excluding extremities of hands,
connected together. This precaution may be wrist and feet).
particularly important in rural areas. L This product may not be collocated or
Caution: operated in conjunction with any other
Users should not attempt to make such antenna or transmitter.
connections themselves, but should contact L The handset may be carried and operated
the appropriate electric inspection authority,
with only the specific provided belt-clip.
or electrician, as appropriate.
Other non-tested belt-clips or similar
NOTICE: body-worn accessories may not comply
The Ringer Equivalence Number (REN) and must be avoided.
assigned to each terminal device provides an
indication of the maximum number of
terminals allowed to be connected to a
telephone interface. The termination on an
interface may consist of any combination of

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Useful Information

Warranty

Panasonic Canada Inc.

5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT - LIMITED WARRANTY
EXCHANGE PROGRAM
Panasonic Canada Inc. warrants this product to be free from defects in
material and workmanship and agrees to replace the product for a period as
stated below from the date of original purchase.
Telephone Accessory / Product One (1) year
LIMITATIONS AND EXCLUSIONS
This warranty does not apply to products purchased outside Canada or to any
product which has been improperly installed, subjected to usage for which the
product was not designed, misused or abused, damaged during shipping, or
which has been altered or repaired in any way that affects the reliability or
detracts from the performance, nor does it cover any product which is used
commercially. This warranty is extended to the original end user purchaser
only. A purchase receipt or other proof of date of original purchase is required
before warranty service is performed.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
In certain instances, some jurisdictions do not allow the exclusion or limitation
of incidental or consequential damages, or the exclusion of implied warranties,
so the above limitations and exclusions may not be applicable.
CONTACT INFORMATION
For product information and operation assistance, please contact:
Our Customer Care Centre: Telephone #: (905) 624-5505
1-800 #: 1-800-561-5505
Fax #: (905) 238-2360
Email link: “customer support” on
www.panasonic.ca
For defective product exchange within the warranty period, please contact
the original dealer or our Customer Care Centre.

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Index
H Handset
Deregistration: 27
Index Locator: 40
A Additional handset: 26 Registration: 26
Alarm: 24 Hold: 15
Answering calls: 14 I Intercom: 40
Answering system K Key tone: 21
Call screening: 32 L Line mode: 22
Erasing messages: 33, 34, 35
M Making calls: 14
Greeting only: 36
Missed calls: 28
Listening to messages: 33, 34, 35
Mute: 15
Number of rings: 36
Recording time: 36 N Night mode: 24
Remote access code: 34 P Pause: 14
Remote operation: 34 Phonebook: 17
Ring count: 36 Power failure: 10
Toll saver: 36 R Redialing: 14
Turning on/off: 32, 35 Ringer tone: 21
Auto talk: 14 Rotary/pulse service: 16
B Battery: 9, 10 S SP-PHONE (Speakerphone): 14
Belt clip: 41 T Talking alarm clock: 24
Booster (Clarity booster): 16 Talking battery alert: 10
C Call block: 25 Talking Call Display: 28
Call Display service: 28 Temporary tone dialing: 16
Caller list: 30 Time adjustment: 22
Caller list edit: 30 Transferring calls: 40
Call share: 16 Troubleshooting: 44
Call Waiting: 15 V Visual Call Waiting: 15
Chain dial: 18 VM (Voice Mail): 38
Conference calls: 40 Voice guidance language: 13
Control type: 11 Voice Mail: 36, 38
Customer support: 21 Volume
C.WTG (Call Waiting Deluxe): 29 Receiver: 14
D Date and time: 13 Ringer (Base unit): 15
Dialing mode: 13 Ringer (Handset): 15, 21
Direct commands: 21 Speaker: 14
Display W Wall mounting: 41
Contrast: 21
Language: 13
E Error messages: 43
F Flash: 15, 22
G Greeting message: 33

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For your future reference

We recommend keeping a record of the following information to assist with any repair
under warranty.

Serial No. Date of purchase

(found on the bottom of the base unit)
Name and address of dealer

Attach your purchase receipt here.

5770 Ambler Drive, Mississauga, Ontario L4W 2T3

Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic Communications Co., Ltd.
© Panasonic Communications Co., Ltd. 2008

PNQX1625ZA CC1208DC0