ENG

Before Reading This User Power

Manual •• Do not overload wall outlets, extension cords, or adaptors
beyond their voltage and capacity. It may cause fire or
This TV comes with this User Manual and an embedded electric shock. Refer to the power specifications section of
e-Manual ( > Settings > e-Manual). the manual and/or the power supply label on the product
On the website (www.samsung.com), you can download the for voltage and amperage information.

USER MANUAL manuals and see its contents on your PC or mobile device. •• Power-supply cords should be placed so that they are not
likely to be walked on or pinched by items placed upon or

Warning! Important against them. Pay particular attention to cords at the plug
end, at wall outlets, and at the point where they exit from
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Safety Instructions the appliance.
•• Never insert anything metallic into the open parts of this
Model Serial No.
Please read the Safety Instructions before using your TV. apparatus. This may cause electric shock.
If you have any questions, please call us at 1-800-SAMSUNG (1-800-726-7864) for assistance.
Refer to the table below for an explanation of symbols which •• To avoid electric shock, never touch the inside of this
may be on your Samsung product. apparatus. Only a qualified technician should open this
Figures and illustrations are provided for reference only and may differ from the actual product appearance. Product
apparatus.
design and specifications may change without notice.
CAUTION •• Be sure to plug in the power cord until it is firmly seated.
When unplugging the power cord from a wall outlet,
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
Contact SAMSUNG WORLD WIDE always pull on the power cord's plug. Never unplug it by
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, pulling on the power cord. Do not touch the power cord
Country Samsung Service Center Web Site Address
DO NOT REMOVE COVER (OR BACK). THERE ARE with wet hands.
Samsung Electronics America, Inc.
U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/us/support 85 Challenger Road NO USER SERVICEABLE PARTS INSIDE. REFER ALL •• If this apparatus does not operate normally - in particular,
Ridgefield Park, NJ 07660 SERVICING TO QUALIFIED PERSONNEL. if there are any unusual sounds or smells coming from it -
unplug it immediately and contact an authorized dealer or
Accessibility contact information in U.S.A. : [email protected]
This symbol indicates that high voltage is
Samsung service center.
If you experience issues, please do not take the TV back to the store. present inside. It is dangerous to make any
•• To protect this apparatus from a lightning storm, or to
In the United States of America, call us at 1-800-SAMSUNG (1-800-726-7864) or visit us at www.samsung.com or www.samsung. kind of contact with any internal part of
leave it unattended and unused for a long time (especially
com/spsn for support and warranty service. this product.
when a kid, the elderly, or the disabled is left alone), be
This symbol indicates that this product sure to unplug it from the wall outlet and disconnect the
has included important literature antenna or cable system.
concerning operation and maintenance. –– Accumulated dust can cause an electric shock, an
electric leakage, or a fire by causing the power cord to
Class II product: This symbol indicates generate sparks and heat or by causing the insulation
that a safety connection to electrical earth to deteriorate.
(ground) is not required. If this symbol •• Use only a properly grounded plug and wall outlet.
is not present on a product with a power –– An improper ground may cause electric shock or
cord, the product MUST have a reliable equipment damage. (Class l Equipment only.)
connection to protective earth (ground). •• To turn off this apparatus completely, disconnect it from
AC voltage: Rated voltage marked with the wall outlet. To ensure you can unplug this apparatus
this symbol is AC voltage. quickly if necessary, make sure that the wall outlet and
power plug are readily accessible.
DC voltage: Rated voltage marked with
this symbol is DC voltage.

Caution. Consult instructions for use: This

symbol instructs the user to consult the
user manual for further safety related
information.

© 2020 Samsung Electronics Co., Ltd. All rights reserved. -00

Installation •• When installing a wall mount kit, we recommend you

fasten all four VESA screws.
Safety Precaution Preventing the TV from falling
Caution: Pulling, pushing, or climbing
•• Do not place this apparatus near or over a radiator or heat •• If you want to install a wall mount kit that attaches to the
on the TV may cause the TV to fall. In
register, or where it is exposed to direct sunlight. wall using two top screws only, be sure to use a Samsung
particular, ensure your children do not
•• Do not place vessels (vases etc.) containing water on this wall mount kit that supports this type of installation. (You
hang on or destabilize the TV. This action
apparatus, as this can result in a fire or electric shock. may not be able to purchase this type of wall mount kit,
may cause the TV to tip over, causing
•• Do not expose this apparatus to rain or moisture. depending on the geographical region.)
serious injuries or death. Follow all safety
•• Be sure to contact an authorized Samsung service center •• Standard dimensions for wall mount kits are shown in the
precautions provided in the Safety Flyer
for information if you intend to install your TV in a location table on the Quick Setup Guide.
included with your TV. For added stability
with heavy dust, high or low temperatures, high humidity,
Do not install your wall mount kit while your TV and safety, you can purchase and install
chemical substances, or where it will operate 24 hours a
is turned on. This may result in personal injury the anti-tip device as described below.
day such as in an airport, a train station, etc. Failure to do
from electric shock.
so may lead to serious damage to your TV. WARNING: Never place a television set in an
1. Using the appropriate screws, firmly fasten a set of
•• Do not expose this apparatus to dripping or splashing. •• Do not use screws that are longer than the standard unstable location. The television set may fall,
brackets to the wall. Confirm that the screws are firmly
dimension or do not comply with the VESA standard causing serious personal injury or death. Many
Mounting the TV on a wall attached to the wall.
screw specifications. Screws that are too long may cause injuries, particularly to children, can be avoided
–– You may need additional material such as wall anchors
If you mount this TV on a wall, follow damage to the inside of the TV set. by taking simple precautions such as:
depending on the type of wall.
the instructions exactly as set out by the •• For wall mounts that do not comply with the VESA
•• Always use cabinets or stands or mounting methods 2. Using the appropriately sized screws, firmly fasten a set of
manufacturer. If it is not correctly mounted, standard screw specifications, the length of the screws
recommended by Samsung. brackets to the TV.
the TV may slide or fall and cause serious may differ depending on the wall mount specifications.
•• Always use furniture that can safely support the television –– For the screw specifications, refer to the standard
injury to a child or adult and serious damage •• Do not fasten the screws too firmly. This may damage the
set. screw part in the table on the Quick Setup Guide.
to the TV. product or cause the product to fall, leading to personal
•• Always ensure the television set is not overhanging the 3. Connect the brackets fixed to the TV and the brackets
injury. Samsung is not liable for these kinds of accidents.
•• To order the Samsung wall mount kit, contact Samsung edge of the supporting furniture. fixed to the wall with a durable, heavy-duty string, and
•• Always have two people mount the TV onto a wall.
service center at 1-800-SAMSUNG (1-800-726-7864). •• Always educate children about the dangers of climbing then tie the string tightly.
–– For 82 inch or larger models, have four people mount
•• Samsung Electronics is not responsible for any damage to on furniture to reach the television set or its controls. –– Install the TV near the wall so that it does not fall
the TV onto a wall.
the product or injury to yourself or others if you choose to •• Always route cords and cables connected to your backwards.
install the wall mount on your own. Providing proper ventilation for your TV television so they cannot be tripped over, pulled or –– Connect the string so that the brackets fixed to the
•• Samsung is not liable for product damage or personal grabbed. wall are at the same height as or lower than the
When you install your TV, maintain a distance of at least
injury when a non-VESA or non-specified wall mount is •• Never place a television set in an unstable location. brackets fixed to the TV.
4 inches (10 cm) between the TV and other objects (walls,
used or when the consumer fails to follow the product •• Never place the television set on tall furniture (for
cabinet sides, etc.) to ensure proper ventilation. Failing to
installation instructions. example, cupboards or bookcases) without anchoring
maintain proper ventilation may result in a fire or a problem
•• You can install your wall mount on a solid wall both the furniture and the television set to a suitable
with the product caused by an increase in its internal
perpendicular to the floor. Before attaching the wall support.
temperature.
mount to surfaces other than plaster board, contact your •• Never place the television set on cloth or other materials
•• When you install your TV with a stand or a wall mount, we
nearest dealer for additional information. If you install that may be located between the television set and
strongly recommend you use parts provided by Samsung
the TV on a ceiling or slanted wall, it may fall and result in supporting furniture.
Electronics only. Using parts provided by another
severe personal injury. •• Never place items that might tempt children to climb,
manufacturer may cause difficulties with the product or
result in injury caused by the product falling. such as toys and remote controls, on the top of the
television or furniture on which the television is placed.
If the existing television set is going to be retained and
relocated, the same considerations as above should be
applied.
•• When you have to relocate or lift the TV for replacement or
cleaning, be sure not to pull out the stand.
Operation Internet security –– If your access point or modem has a standby mode
button, use it to disconnect your home network from
01 Initial Setup
•• This apparatus uses batteries. In your community, there Samsung takes a number of steps to protect its Internet- the Internet when it is not in use.
might be environmental regulations that require you to compatible Smart TVs against unauthorized incursions and When you turn on your TV for the first time, it immediately
•• Use strong passwords for all your Internet accounts
dispose of these batteries properly. Please contact your hacking. For example, certain sensitive communications starts the Initial Setup. Follow the instructions displayed on
(Netflix, Facebook, etc.).
local authorities for disposal or recycling information. between the TV and the Internet servers are encrypted. In the screen and configure the TV's basic settings to suit your
•• If any unexpected messages appear on your TV screen
•• Store the accessories (batteries, etc.) in a location safely addition, the TV’s operating system has adopted controls to viewing environment.
requesting permission to link a device or enable a remote
out of the reach of children. prevent the installation of unauthorized applications. session, do NOT accept.
•• Do not drop or strike the product. If the product is Although we take steps to protect your Smart TV and •• Do not visit suspicious web sites and do not install any Using the TV Controller
damaged, disconnect the power cord and contact a personal information, no Internet-connected device or suspicious programs. We recommend that users install
You can turn on the TV with the TV Controller button at
Samsung service center. transmission is completely secure. We therefore encourage only those authorized apps provided by Samsung through
the bottom of the TV, and then use the Control menu. The
•• Do not dispose of batteries in a fire. you to take additional steps to safeguard your TV, secure your Samsung Smart Hub.
Control menu appears when the TV Controller button is
•• Do not short-circuit, disassemble, or overheat the Internet connection, and minimize the risk of unauthorized
pressed while the TV is On.
batteries. access. These steps are listed below:
•• The screen may dim if the protective film on the
•• CAUTION: There is danger of an explosion if you replace •• When Samsung releases software updates to improve
SAMSUNG logo or the bottom of the TV is not removed.
the batteries used in the remote with the wrong type of the security of your TV, you should promptly install these
Please remove the protective film.
battery. Replace only with the same or equivalent type. updates. To automatically receive these updates, turn on
•• WARNING - TO PREVENT THE SPREAD Auto Update in the TV's menu ( > Settings > Support
OF FIRE, KEEP CANDLES AND OTHER > Software Update > Auto Update). When an update is
ITEMS WITH OPEN FLAMES AWAY FROM available, a popup message appears on the TV screen.
THIS PRODUCT AT ALL TIMES. Accept the software download and update by selecting
Yes when prompted. Take steps to secure your wireless

Caring for the TV access point and network. Your access point's manual
should provide additional details about how to implement
•• To clean this apparatus, unplug the power cord from the following measures: Control menu
the wall outlet and wipe the product with a soft, dry –– Secure your wireless access point's management TV Controller button / Remote control sensor
cloth. Do not use any chemicals such as wax, benzene, settings with a unique password to prevent
alcohol, thinners, insecticide, air fresheners, lubricants, or unauthorized changes to security related settings.
detergents. These chemicals can damage the appearance –– Implement standard encryption (e.g., WPA2
of the TV or erase the printing on the product. encryption) on your wireless access point to secure
•• The exterior and screen of the TV can get scratched during your wireless network signal.
cleaning. Be sure to wipe the exterior and screen carefully –– Secure access to your wireless network with a hard-to-
using a soft cloth to prevent scratches. guess password.
•• Do not spray water or any liquid directly onto the TV. Any –– Confirm your access point's firewall setting is enabled
liquid that goes into the product may cause a failure, fire, (if so equipped).
or electric shock. –– Make sure that all your Internet-connected devices are
behind your network's firewall.

02 Troubleshooting and Eco Sensor and screen 03 Specifications and Decreasing power consumption
Maintenance brightness Other Information When you shut the TV off, it enters Standby mode. In Standby
Eco Sensor adjusts the brightness of the TV automatically. mode, it continues to draw a small amount of power. To

Troubleshooting This feature measures the light in your room and optimizes Specifications decrease power consumption, unplug the power cord when
the brightness of the TV automatically to reduce power you don't intend to use the TV for a long time.
For more information, see "Troubleshooting" or "FAQ" in the consumption. If you want to turn this off, go to > Display Resolution
e-Manual. Settings > General > Eco Solution > Ambient Light Detection. 3840 x 2160 Licenses
> Settings > e-Manual > Troubleshooting or FAQ •• The eco sensor is located at the bottom of the TV. Do Sound (Output)
If none of the troubleshooting tips apply, please visit "www. not block the sensor with any object. This can decrease TU6 Series, TU7 Series, TU8 Series, Q6 Series, Q7 Series
samsung.com" and click Support or contact the Samsung picture brightness. : 20 W
service center.
Q8 Series 49" : 40 W
•• This TFT LED panel is made up of sub pixels which require
sophisticated technology to produce. There may be,
Setting the sound sensor Q8 Series 55"-85", Q9 Series : 60 W

however, a few bright or dark pixels on the screen. These •• This function is Operating Temperature
pixels will have no impact on the performance of the supported only 50°F to 104°F (10°C to 40°C)
product. in Q7 series, Q8 Operating Humidity
•• To keep your TV in optimum condition, upgrade to the series, Q9 series 10% to 80%, non-condensing
latest software. Use the Update Now or Auto Update models. Storage Temperature
functions on the TV's menu ( > Settings > Support > -4°F to 113°F (-20°C to 45°C)
You can turn on or off the sound sensor by using its button at
Software Update > Update Now or Auto Update). Storage Humidity
the bottom of the TV.
5% to 95%, non-condensing
The TV won’t turn on. With the TV on, push the button to the left (or back) to turn
the sound sensor on or to the right (or forward) to turn it The terms HDMI and HDMI High-Definition Multimedia
•• Make sure that the AC power cord is securely plugged in Notes
off. See the pop-up window on the TV to check whether the Interface, and the HDMI Logo are trademarks or registered
to the TV and the wall outlet. •• This device is a Class B digital apparatus.
sound sensor is turned on or off. trademarks of HDMI Licensing LLC in the United States and
•• Make sure that the wall outlet is working and the power •• For information about the power supply, and more
•• The position and shape of the sound sensor may differ other countries.
indicator at the bottom of the TV is lit and glowing a solid information about power consumption, refer to the
depending on the model.
red. information on the label attached to the product.
•• During analysis using data from the sound sensor, the
•• Try pressing the TV Controller button at the bottom of the –– On most models, the label is attached to the back of
data is not saved.
TV to make sure that the problem is not with the remote the TV. (On some models, the label is inside the cover
control. If the TV turns on, refer to “The remote control terminal.)
does not work.” •• To connect a LAN cable, use a CAT 7 (*STP type) cable for
the connection. (100/10 Mbps)
The remote control does not work.
* Shielded Twisted Pair
•• Check if the power indicator at the bottom of the TV blinks
when you press the remote's Power button. If it does not,
replace the remote control's batteries.
•• Make sure that the batteries are installed with their poles
(+/–) in the correct direction.
•• Alkaline batteries are recommended for longer battery
life.
•• Try pointing the remote directly at the TV from 5 ft. to 6 ft.
(1.5-1.8 m) away.
•• If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV.