TUGAS PROSES MENYUSUN PERCAKAPAN MENANGANI RESERVASI BY PHONE
Nama: Dylan Nugraha Aby
Kelas: XI AP 1
Petunjuk: Lengkapilah percakapan berikut dengan menggunakan kalimat kalimat Bahasa inggris
yang ada pada SOP!
Buat tugas langsung pada file ini lalu kirim ke GCR!
CONVERSATION RESERVATION BY PHONE
1. Mengangkat telepon, memberi salam dan menawarkan bantuan.
Reservation : Good Morning reservation section, Dylan speaking, How may i assist
you?
Guest : Yes, I would like to reserve a room
2. Menanyakan Nama Penelepon
Reservation : Alright, May I know who is calling, please?
Guest : My name is Margareth Peterson
3. Meminta tamu mengeja namanya
Reservation : Would you like to spell your name?
Guest : M-A-R-G-A-R-E-T-H P-E-T-E-R-S-O-N
4. Mengucapkan terima kasih dan menanyakan lamanya tamu akan menginap dan
menanyakan tanggal kedatangan tamu
Reservation : Thank you Mrs. Peterson, May I know how long would you like to
stay? and may I know your check in date please?
Guest : I will stay for 5 nights and I will check in on 5th of July 2022
5. Menanyakan jumlah kamar dan jumlah orang yang akan menginap
Reservation : Alright, May I know how many rooms do you need and for how many
persons?
Guest : Just 1 room for 2 persons
6. Menanyakan jenis kamar yang diinginkan penelepon
Reservation : Mrs. Peterson, Would you tell me what type of room would you like
to book?
Guest : What kind of room do you have?
7. Memberikan informasi tentang kamar yang tersedia dan menanyakan jenis kamar
yang dipilih penelepon
Reservation : Wait a moment please Mrs. Peterson, Let me check the availability of
room on the period of your stay.
Guest : OK
Reservation : I am sorry to keep you waiting Mrs. Peterson , on the period of your
stay we have:
* 1 double deluxe room , on the 2nd floor with seaview the room
rate is USD 250++ included breakfast for 2 persons
* 1 double superior room, on the 1st floor with gardenview, the
room rate is USD 200++ included breakfast for 2 persons
May I know which room would you like to reserve?
Guest : I take superior room, may I know the facilities in the room?
8. Memberikan informasi fasilitas kamar
Reservation : The facilities in deluxe room are AC, TV with national and
international channel, minibar, bathtub with hot and cold running water
and free WIFI in the room.
Guest : That’s great
9. Menanyakan pembayaran tamu
Reservation : Alright Mrs. Peterson, May I know how would you settle you payment
?
Guest : By credit card
10. Menanyakan jenis, serial number dan bulan-tahun berlakunya Credit Card
Reservation : Alright Mrs. Peterson, May I know what type of credit card do you
have?
Guest : Visa card
Reservation : May I know under whose name is it??
Guest : Under my name, Margareth Peterson
Reservation : Alright Mrs. Peterson, May I have the serial number and the expired
month and year of the credit card, please?
Guest : The number are 11290080055767644 and the credit card valid until
December 2025
11. Menanyakan no. Telp./ e-mail yang dapat dihubungi dan asal tamu
Reservation : Thank you Mrs. Peterson, may I have your phone number and your
email address please?
Guest : Of course, my phone number 24489766 and my email address
[email protected]
Reservation : Alright Mrs. Peterson, may I know where are you from?
Guest : I am from Australia
12. Mengucapkan terima kasih dan menanyakan spesial request tamu.
Reservation : Thank you Mrs. Peterson, ?
Guest : I need nonsmoking room please!
13. Menanyakan penjemputan tamu
Reservation : Mrs. Peterson, do you need a transfer in transport/service?
Guest : Yes, I will be arriving by GA 110 at 1.45 PM
14. Meminta izin untuk mengulang reservasi
Reservation : May I review your reservation?
Guest : Yes of course
15. Mengulang reservasi
Reservation : Mrs. Peterson, you reserve a double superior room on the 2 nd floor
with sea view for 2 persons. You will stay for 5 nights from 5 th until
10th July 2022. Your room rate is 200++ per night included breakfast
for 2 persons. You will settle your payment by credit card, it is visa
card under the name: MARGARETH PETERSON and the number are
11290080055767644, the credit card valid until December 2025. Your
special request is nonsmoking room and you need pick up service when
you arriving, your flight number is GA 110 at 1.45 PM. You are from
Australia, your phone number is 24489766 and your email address
[email protected]. Would that be fine Mrs. Peterson?
Guest : Yes alright
16. Menanyakan apakah penelepon memerlukan informasi atau layanan tambahan
lain
Reservation : Alright Mrs. Peterson, Do you need any other information?
Guest : No thank you
17. Mengucapkan salam penutup, mengucapkan terima kasih dan menutup telepon
Reservation : Thank you for your reservation Mrs. Peterson, if you need more
information, please feel free to contact us. We are looking forward to
welcoming you at our hotel. Thank you and have a nice day
