The Wayback Machine - https://web.archive.org/web/20080319131224/http://www.canada.com:80/globaltv/info/faqs.html
[Home] [Global National] [Video] [ET Canada] [Contests]





Career Inquiries?
For Career Inquiries please browse the following link: http://www.canada.com/aboutus/jobpostings/index.html

Interested in an internship?
Please send your resume and cover letter to: [email protected]

Interested in the Broadcaster of the Future Awards?
For information on the Broadcaster of the Future Awards, click here.

Looking for transcripts, stories or copies of Global National news?
Watch it online at www.globalnational.com or email us at Global National.

How do I obtain transcripts or copies of my local news?
For regional news broadcasts, please contact your local station.

Global BC – [email protected]
Global Edmonton – [email protected]
Global Calgary – [email protected]
Global Lethbridge – [email protected]
Global Regina – [email protected]
Global Saskatoon – [email protected]
Global Winnipeg – [email protected]
Global Ontario – [email protected]
Global Quebec – [email protected]
Global Maritimes – [email protected]

Looking to view Global Currents documentaries online?
Please visit: www.globaltv.com/globalcurrents

How do I submit a show idea?
For show ideas please go to the following link: http://www.canada.com/globaltv/producersguide/index.html

How do I submit a Public Service Announcement?
Please read the following document.

With the Writer's Guild Strike settled, which of my favourite shows will be returning this season and when?
Prison Break completed its third season in February, 2008 and no additional episodes will be made for this season. 24 will be returning for its seventh season January 2009. Cane and Life are currently not in production; their return is unknown at this time. For other Global programs, please visit our Returning Shows page.

Why is my show not on at its regular time?
Generally, when a show is pre-empted it is done because the originating US Network has chosen to air a different program in that time slot, one for which we do not own the program rights. We then fill that time with programming we have in our library.

Why was my show cancelled?
Occasionally, a show may be cancelled by the originating US Network mid-season. When this happens, we do not have the rights to broadcast the remaining episodes. It is our hope that alternate programming on our Global and CH schedule compensates with many hours of viewing pleasure.

Why did Global or CH change the time/day that my favorite program airs?
Scheduling decisions are always made after careful thought and consideration. Although we realize that not every decision will please everyone, we care a great deal about our audience, and we welcome viewer feedback and comments to help us continue making informed programming decisions.

How do I obtain copies of programs/episodes that I missed?
Unfortunately Global and CH Television do not have the rights to sell or distribute any of our programs. We purchase only the rights to air our programming.

However, we can send you contact information for certain Canadian programming, should we have it on file, and should you wish to contact the production companies to obtain distribution information.

High Definition Inquiries:
Although HD is not mandated by the CRTC until 2011, the Global Television Network is taking steps towards conversion this year (2008).
Global Television in Ontario currently provides an HD stream to some of the larger BDUs - broadcast distribution undertaking (BDUs are your local cable or satellite providers). We will be addressing each Global station over a period of time and not all at once.
There is no over the air transmission available yet, but we expect to have an over the air HD transmitter up and running for CHCH Hamilton, Global Ontario and Global BC by the end of April. After they are set up and running, Calgary and Edmonton will follow for an HD transmitter, followed by the remaining Global Networks. Detailed specifications (i.e. the actual channel #'s) will come at a later date.
Simulcast Substitution (SimSub) of our Global or E! signal atop a U.S. broadcaster's signal carrying the exact same program at the exact same time will continue as per the CRTC, however that said if for example NBC is airing an HD version of the same show we only have available in SD (Standard Definition), then the BDU's should not be initiating that SimSub.
Your patience is appreciated and we hope we've addressed your query.

Will my program/episode be repeated?
Many episodes of our programs are re-aired at some point. To determine if the program you are interested in is currently scheduled to be rebroadcast, or specific programs and episodes, we suggest checking your local television listings for the exact date and time when particular episodes will be shown again.
Or check our daily online listings at www.globaltv.com

Why do you include "pop-up ads" at the bottom of the screen during a program?
All standard banners during program broadcasts are provided to inform our viewers of any upcoming programs of interest or time changes as a value-added service. Overall our many viewers across Canada consider this an enhancement of their viewing experience.

If your question has not been addressed, or if you have a comment to share with us, please let us know by sending us a note via Viewer Contact for Global or CH.

Return to Contact Us.




[]
Contact Us | Advertise With Us | canada.com | E! | GlobalNational.com | Privacy | Terms | Copyright & Permission Rules

Specialty Networks: COOL TV | DejaView | Fox Sports World | Lonestar | mentv | MysteryTV | TVTropolis | Xtreme Sports

Public Service Announcements | Broadcasters of the Future Awards | MVP Mobile Productions

This site is part of the canada.com Network.

canada.com logo