XPS3

H WS ® ( H O LOGR A PHI C W EA PON SI GHT)

THIS PAGE WAS LEFT BLANK INTENTIONALLY
Contents

1 / SHOW SOME RESPECT

Distribution Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 / THE BASICS
General Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Reticles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Anatomy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3 / GET STARTED
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Mounting the HWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Recommendations
Replacing the Battery
Electronic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Night Vision Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Windage and Elevation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Zeroing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 / MAINTENANCE
Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Operator Level Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 / NEED SOME HELP?

Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replacement Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

EOTECHINC.COM / 3
1 / SHOW SOME RESPECT

Distribution Statement
Approved for public release; distribution is unlimited.
This commodity is controlled under the Export Administration Regulations (EAR),
ECCN 0A504.b, and may not be exported to a Foreign Person, either U.S. or abroad,
without a license or exception from the U.S. Department of Commerce.

Warnings
Weapon Safety
Prior to mounting the HWS on your weapon, be sure the weapon is cleared.
If you are not sure how to clear your weapon, please see the operator’s manual
that accompanied the weapon platform you are mounting the sight on.

Laser Safety
The HWS is a Class I laser product. The illuminating beam
can become accessible to the eye if the housing is broken.
Turn the sight off immediately and return the broken unit
to the factory for repair.

FCC Compliance
The HWS complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions: (1) this device may not cause harmful interference and (2) this
device must accept any interference received, including interference that may cause
undesired operation. Complies with 21 CFR Chapter 1, Subchapter J.

4 / XPS3
SHOW SOME RESPECT / 1

Caution
ever disassemble the sight’s optical assembly. The optical cavity is purged,
N
nitrogen filled, and sealed to achieve fog-resistant performance. Disassembly
will void the warranty and render the sight inoperable.

nsure the HWS is off before using night vision mode. Once the sight is OFF,
E
pressing the NV button activates the NV mode for use with an HWS in tandem
with a night vision device. Brightness settings in NV mode are only detectable
when using night vision.
When a sudden increase in resistance is felt in the elevation or windage
adjustment shafts, the end of the adjustment range has been reached.
DO NOT TURN THE ADJUSTMENTS ANY FARTHER OR SERIOUS DAMAGE
MAY OCCUR TO THE SIGHT.

Always dampen the glass surfaces prior to cleaning. Never clean the glass
surface with a dry cloth or paper towel.
All moving parts of the sight are permanently lubricated. Do not try to
lubricate them.
not use deteriorated or corroded batteries. Inspect batteries for rips, tears,
Do
dents, or cuts in the battery housing. If there is any exposed internal content
of the battery, it could affect the operation of the sight.
The XPS3 HWS units are designed to mount directly to either a 1" (25.4mm)
Weaver or MIL-STD-1913 rail specification.

EOTECHINC.COM / 5
2 / THE BASICS

General Info
This manual is an overview of the XPS3 HWS (Holographic Weapon Sight), and will
define the basic operation, features/benefits, and options of this proprietary optical
system. The HWS is a state of-the-art optical sighting system, employing holographic
sighting technology for small to medium caliber weaponry and launching type
platforms. The HWS utilizes holographic optics fabrication technology that is used in
the production of advanced heads up display in attack fighter aircraft for targeting,
gauge reading, weapon system verification, etc. EOTECH® has miniaturized the
sophisticated sighting heads up display system into a compact and rugged package
for use on small arms and other weapon platforms.

Key Attributes
The XPS3 HWS is a lightweight, non-magnifying, optical sight designed for close-to-
midrange engagements. It allows for very fast target acquisition and engagement at
short ranges while providing aiming capability out to 300 meters, equal to or better
than iron sights.
The major combat advantage of the HWS is extremely rapid reticle-on-target
acquisition. As quickly as a target is identified, the holographic reticle can be
superimposed on the target. The sight allows operators to maintain eye contact on
the target and to place the holographic reticle onto the target without shifting focus.
Operators can quickly acquire the target and reticle in the same focal plane for fast
and accurate shot placement.
The HWS appears to project the holographic image of a reticle on the target plane.
The sight can be used as a bright open reticle image or a fine dot. The heads-up
display window allows an undistorted and unrestricted view of the target.

6 / XPS3
THE BASICS / 2

The HWS offers extremely fast target acquisition in Close-Quarters Battle (CQB)
using the large ring, and aiming precision in longer range engagements (using the
MOA Dot) without obscuring the target.
Another advantage of the HWS is the full field of view which allows the operator
better situational awareness. The HWS employs a true heads-up display (HUD)
window that eliminates blind spots and constricted or tunnel vision associated with
scope sights. Controls are inset into the HWS housing with no protruding knobs,
battery compartments, or rings obscuring the target. Utilizing natural binocular vision
is an advantage of this sighting system, as well as additional threat identification
through increased operator situational awareness and peripheral vision.
The XPS3 can operate in tandem with Generation I – III+ night vision intensifier
tubes. Operators can see the holographic reticle image with helmet mounted or
weapon mounted night vision devices. The HWS is a passive system and emits no
signature from frontal or from a peripheral aspect. While in the NV mode, the sight is
undetectable by opposing force night vision equipment. The HWS can be positioned
behind night vision systems without any “bloom” on the target area.
The primary use of the HWS is for the M4A1 carbine and CQBR in Close-Quarters
Battle. The HWS is not however, limited to carbines. The HWS can also be used on
medium caliber machine guns, grenade launchers, bolt guns, crossbows, MSR and
similar platforms, and less than lethal projectile launchers. The sight provides a 1X
(no magnification) sight picture and is not designed as a long range sight system;
however, it can be used as effectively as iron sights on targets to 300 meters.
The advantage of the HWS is that it provides the operator superior shooting
performance, rapid reticle-on-target acquisition, full field of view and accurate shot
placement. The HWS can be naturally deployed by all levels of users, from novice to
the most highly trained operator.

EOTECHINC.COM / 7
2 / THE BASICS

Reticles
HWS RETICLE ADVANTAGE
EOTECH’s Holographic technology provides a distinct advantage over typical red
dots. EOTECH can offer any type of reticle pattern, as opposed to being limited to
a single dot. EOTECH reticle designs are fabricated so that they can incorporate
multiple trajectory points of aim, range assist features, and anti-torque or cant
visual indicators.

HWS RETICLE PATTERNS

EOTECH’s reticle patterns greatly impact accuracy and fast target acquisition.
EOTECH’s reticle patterns feature a 68 MOA ring surrounding a 1 MOA center dot,
allowing the shooter to quickly pick up a target; HWS allows for more complex
reticle designs with minimal parallax error.

50 yds.
and
200 yds.
0 RETICLE
The 68 MOA ring with 1 MOA dot is ideal for fast target
acquisition. It provides three usable aiming points.
7 yds.
The aiming points above were based on the following load:
.223 Cal. 62 Gr. 2,900 Vel. Other loads and calibers can also
be used, but the operator will have to establish the ranges
associated with the aiming points. When using a shotgun,
the 68 MOA ring can be used to represent shot patterns,
but will vary based on choke and shell selection.

50 yds. & 2 RETICLE

200 yds.
The two-dot reticle pattern can be easily distinguished with
or without magnification. It provides four usable aiming points.
500 yds. The aiming points were based on the following load: .223 Cal.
7 yds. 62 Gr. 2,900 Vel. Other loads and calibers can also be used,
but the user will have to establish the ranges associated with
the aiming points.

8 / XPS3
THE BASICS / 2

Specifications
TECHNICAL SPECS

Optics Transmission holography

Magnification 1X

Eye Relief Unlimited

L×W×H 3.8" × 2.1" × 2.5" (96.5 × 53.3 × 63.5mm)

Weight 9.0 oz (255g)

Water Resistant 33 ft (10m) depth

Sealing Fog-resistant internal optics

Color/Finish Black or Flat Dark Earth

Adjustment (Per Click) Approx. 0.5 MOA [1/2" (12.7mm) at 100 yds. (91m)] when zeroing

Adjustment Range Range: +/- 40 MOA travel

Mount 1" Weaver or MIL-STD 1913 rail

DISPLAY WINDOW

Optical Surfaces Anti-reflection coating on external surfaces

Window Dimensions 1.20" × 0.85" (30 × 23mm)

Front Window Material Glass 1/8" (3.17mm) thick

Rear Window Material Laminate 3/16" (4.76mm) thick

FOV 100 Yds (91m) 30 yds. (28m) at a 3" eye relief

Reticle Options 0- 68 MOA circle with quadrant ticks with 1 MOA aiming dot
2- 68 MOA circle with quadrant ticks with (2) 1 MOA aiming dots

ELECTRICAL

Power Source 1 × CR123 battery

Battery Life 1,000 continuous hours at nominal setting 12 at room temperature

Brightness Settings 20 daylight settings

10 additional settings for Gen I through III+ night vision devices

Auto Battery Check Indicator Flashing reticle upon start-up

Auto Shut-Down At 8 hrs – programmable to 4 hrs

EOTECHINC.COM / 9
2 / THE BASICS

Anatomy

Holographic Protective
Reticle Window Aluminum Hood

Battery
Compartment

Battery
Cap

ON/OFF and Night Vision Elevation Windage

Brightness Buttons Button Adjustment Adjustment

10 / XPS3
THE BASICS / 2

Definitions
Battery Compartment
A threaded cap secures and seals the battery compartment to prevent water,
dirt or grime from entering the battery housing.
Holographic Window
Contains the embedded holographic reticle pattern that forms a virtual image
of the reticle when illuminated by laser light.
ON/OFF, Night Vision and Brightness Buttons
Raised button control interface allows the operator to perform and adjust user
settings for appropriate and preferred conditions (see page 16).
Protective Aluminum Hood
Preassembled protective hood increases durability of sight housing and protects
the sight from impact damage.
Universal Mount
Integrated base to accommodates all MIL-STD 1913 rail tolerances.
Elevation Adjustment
Adjusts the point of aim at 100 yards approximately 1/2" per click in an upward
and downward direction when zeroing.
Windage Adjustment
Adjusts the point of aim at 100 yards approximately 1/2" per click in a leftward
and rightward direction when zeroing.

EOTECHINC.COM / 11
3 / GET STARTED

Operating Instructions
This section describes the features and operating instructions of the XPS3.
Please read the instructions carefully before mounting and using the sight,
and always practice proper firearm safety.

The HWS will include:

• HWS XPS3 Sight
• 1 × CR123 Lithium Battery
• Hex Cross Bolt
• Quick Reference Card
• Product Registration/Warranty Card

PRO TIP: Sight shown (below) mounted to help identify front and back.

BACK > <FRONT

12 / XPS3
GET STARTED / 3

Mounting the HWS

The XPS3 is equipped with mounting hardware to attach to a 1" (25.4mm)
Weaver or MIL-STD-1913 Picatinny style rail (FIGURE 1).
To achieve the best results and accuracy, the HWS must be mounted properly.
The rail needs to be as parallel as possible to the bore to permit the maximum
elevation and windage adjustments.

PRO TIP: If required, it is strongly recommend that the rail be installed by a qualified gunsmith.

To mount the sight:

1. Turn the hex bolt counterclockwise to back the bolt out of the weaver lock.
Do not back the bolt all of the way out of the lock, only enough for the base to
sit properly on the rail.
2. Turn the hex bolt clockwise, drawing the weaver lock into the rail until resistance
is felt. Using a coin, (a U.S. nickel or similar size is recommended), rotate the bolt
head an additional 1/2 turn to fully tighten. This is equivalent to approximately
17 in-lb (0.2 kgm) of torque.

Hex Cross Bolt

for Rail Slot

Underneath View of HWS XPS3

F I GU R E 1

EOTECHINC.COM / 13
3 / GET STARTED

Battery
• One initially supplied (1) CR123 Lithium battery powers the XPS3.
• The HWS® is designed to maintain constant brightness at a particular setting as
the battery drains down. The reticle brightness will not fade as the battery runs
down, but rather, shut down abruptly.
• The first indication of the battery draining is the reticle blinking when the unit is
turned on (see Electronic Features, page 16).
• Another indication of a low battery is the reticle pattern blinking off and on during
recoil. With high recoil guns, this can occur before the battery check indicates low
battery condition.
• If the reticle pattern blinks off and on during recoil or turns off suddenly, replace
the battery.

PRO TIP: It is always good practice to replace the battery with a fresh ones before a mission.

14 / XPS3
GET STARTED / 3

Replacing the Battery

• Remove the battery cap by turning counterclockwise until it pulls away from the
battery compartment (FIGURE 2).
• After the battery cap is removed, slide the battery out and replace it with a fresh
one. A “+” marking can be found on the top of the battery cap ensuring correct
battery orientation.
• To reinstall the battery cap, align the cap with the battery compartment and
carefully begin to thread the cap, turning it clockwise. Before you begin tightening
the cap, make sure the threads are aligned correctly to avoid cross threading.
• Verify correct battery installation immediately by turning on the sight and checking
if the holographic reticle appears.

PRO TIP: The tether can be tucked in between the battery cap to minimize the risk
of snagging.

Battery
Cap

F I GU R E 2

EOTECHINC.COM / 15
3 / GET STARTED

Electronic Features
All electronic controls are via push buttons located at the left side of the unit housing
(FIGURE 3).

PRO TIP: To ensure proper operation of the pushbutton switches, always press firmly on the
center of the switch.

ON, 8 hr. Auto Shut Off,

NV Mode,
NV Mode Toggle
ON,
4 hr. Auto Shut Off,
Decrease Brightness ON,
8 hr. Auto Shut Off,
Increase Brightness

Off

F I GU R E 3

ON / Auto Battery Check >

• Pressing the Up or Down Arrow buttons will turn the sight ON at Level 12.
• The sight will automatically perform a battery check every time it is turned on.
• The reticle will blink when the battery has 20 percent or less useful life left.

OFF >
• To turn the sight off, simultaneously press both the UP and DOWN arrows.
• Verify that the sight is ON/OFF by looking through the window for the reticle.

16 / XPS3
GET STARTED / 3

Brightness Adjustment >

• The push buttons vary the brightness intensity of the holographic reticle pattern.
• Pressing the UP or DOWN buttons will increase or decrease the brightness level.
• There are twenty (20) daytime brightness settings provided to allow the user to
adjust the reticle brightness to their preference.

Auto Shutdown >

• The HWS has an auto shutdown feature.
• If the sight is turned on by pressing the UP button, it will automatically shut itself
OFF 8 hours after the last pushbutton control is used.
• If the sight is turned on by pressing the DOWN button, it will automatically shut
OFF after 4 hours.

Night Vision Mode

The XPS3 is compatible with Generation I - III+ Night Vision Devices. At the night
vision settings, the reticle brightness is low enough that when viewed with a night
vision device, the reticle image does not bloom.

• ON/ Night Vision Mode and 8 Hour Auto Shut Down

Pressing the NV Button (FIGURE 3) will turn the sight ON in Night Vision Mode.
The sight will turn on at Level 4 and automatically shut off 8 hours after the last
pushbutton control is used. There are ten (10) NV brightness settings provided
to allow the user to adjust the reticle brightness to their preference.
• OFF/ Turning Sight OFF
To turn the sight off, press both the UP and DOWN arrows simultaneously.
Verify that the sight shuts off by looking though the heads-up window with the
night vision device.
• TOGGLE/ Between Normal and Night Vision Modes
To toggle between NORMAL and NIGHT VISION MODES, press the NV button.
When switching between modes, the sight will remember the last
brightness setting.

PRO TIP: When used with a Night Vision device, always check to make sure the sight is
not turned on before pressing the NV button to turn on the sight in the Night Vision mode.
Otherwise, it will toggle to the Normal mode and saturates the image intensifier.

EOTECHINC.COM / 17
3 / GET STARTED

Windage and Elevation

The HWS features subtle click mechanisms for elevation and windage adjustments
(FIGURE 4).

PRO TIP: These adjustment mechanisms are grooved with a slotted screw head and require
the use of a screwdriver, coin, or spent brass to turn.

Adjustment Details
• For both elevation and windage, each click will change the sight’s point of aim
approximately 1/2 Minute of Angle (MOA), 1/4" (6.35mm) at 50 yards (45.7m),
or 1/2" (12.7mm) at 100 yards (91m) when zeroing.
• Also, one full rotation of either knob will change the point of aim approximately
10 MOA, 5" (127mm) at 50 yards (45.7m), or 10" (254mm) at 100 yards (91m)
when zeroing.
• To move the point of impact UP, turn the elevation adjustment LEFT.
• To move the point of impact RIGHT, turn the windage adjustment RIGHT.
The HWS elevation and windage adjustments are factory collimated with the bore of
the rifle parallel to the mounting rail. The sight should be close to mechanical zero
when mounted on a properly installed rail. Be sure to check that the mount and sight
are securely mounted after initial firing.
AUTION: When encountering an increase in resistance in adjustments, the end
C
of the adjustment range has been reached. DO NOT turn the adjustments any
farther as serious damage may occur to the sight.

Elevation

Windage

FI GU R E 4

18 / XPS3
GET STARTED / 3

Zeroing Procedures
Please refer to the Windage and Elevation Adjustment to zero the HWS.
The following are some additional reference aids that can be used during the
zeroing process.

Bore Sighting
Bore sighting the HWS saves time and ammunition at the range. This can be done
using a laser bore sighter per the manufacturer’s instructions or by removing the bolt
on a bolt action rifle and visually sighting through the barrel.

To visually bore sight your HWS:

• Verify that the rifle is clear and unloaded, then remove the rifle’s bolt and place
the rifle on a stable platform.
• Look through the barrel at a target approximately 100 yards away.
• With the target in the center of the barrel, make elevation and windage
adjustments until the dot of the HWS is also centered on the target.
• The HWS is now bore-sighted. Move on to range sight-in to fine tune your zero.

Live Fire Range Sight-In:

• Using the same ammunition that you plan to shoot or hunt with, fire a 3-shot group
at your preferred zero distance.
• Keeping the gun barrel steady on your aiming target, adjust your windage and
elevation so that the reticle aligns with the approximate center of the 3-shot group.
• Fire another 3-shot group to see if it now groups on the center of the bullseye.
• Repeat this process as necessary to achieve an accurate zero.

PRO TIP: When making adjustments on your sight, a coin is a good tool to use because
the soft alloy won’t scratch your windage and elevation adjustments.

EOTECHINC.COM / 19
4 / MAINTENANCE

Cleaning Instructions

CAUTION: NEVER DISASSEMBLE THE SIGHT’S OPTICAL ASSEMBLY!
Disassembly will void the warranty and damage the sight.
1. The optical system and the window are coated with anti-reflection material.
When cleaning the glass surfaces, first blow away any dirt and dust.
Fingerprints and lubricants can be wiped off with lens tissue or a soft cotton
cloth, moistened with lens cleaning fluid or glass cleaner sold in any camera
store. Always dampen the glass surfaces prior to cleaning. To avoid damaging
the window, never clean the glass surface with a dry cloth. It must be moistened
with cleaning fluid, glass cleaner or an EOTECH LensPen.
2. No maintenance is needed on the sight’s surface, except to occasionally wipe
off with a damp, soft cloth. Use only a water-based cleaner such as glass
cleaner, ammonia, or soap and water. Never use any solvent-type cleaner such
as alcohol or acetone to clean the sight’s surface. Do not use gun cleaner to
clean or lubricate the HWS.
3. All moving parts of the sight are permanently lubricated.
Do not try to lubricate them.

20 / XPS3
MAINTENANCE / 4

Operator Level Maintenance

The operator is limited to replacing batteries and cleaning the battery
compartment and outer housing surfaces of the sight.

Replacing the Battery

See the heading ‘Replacing Battery’ (page 15) under section 3, Getting Started.

Battery Compartment Care

Do not use deteriorated or corroded batteries. Inspect battery for rips, tears,
or cuts in the housing. If there is any exposed, internal content of the battery,
it could potentially affect the operation of the sight.

Outer Housing Care

See the heading ‘Cleaning Instructions’ (page 20) under section 4, Maintenance.

The following items are authorized Customer Service parts that can be obtained
from EOTECH:
• Battery
• Battery Cap
• Protective Hood and Hood Screws
• Hex Cross Bolt

See ‘Service and Repair’ (page 24) under section 5, Need Some Help.

EOTECHINC.COM / 21
4 / MAINTENANCE

Troubleshooting
Measures the operator can take in the event of the named failure:

FAILU RE

The sight will not power up

• Ensure that the sight is off (and not ON at a very low brightness Setting) by
pressing both the UP and DOWN buttons simultaneously.
• Ensure the battery is inserted properly. The positive (+) end should be positioned
on the side of the battery cap.
• Replace the battery with a new, unused battery that contains a full charge.
• Inspect the battery contact points in both the battery cap and in the sight itself to
ensure they are free of debris or corrosion.
• Reset the electronics by removing any source of power for approximately two
minutes. This will allow a capacitor in the electronics housing to drain of power,
resetting the electronics. Reinstall the battery and operate the sight as normal.
• Check the battery contacts for corrosion or wear. Clean the contacts.
• Turn in the sight for maintenance.

FAILU RE

There is a streak in the reticle / the reticle is dim / the reticle fades in parts
of the window
• Replace the battery.
• Prior to turning the sight in for repair, check with others who have used the
sight and compare what you see to ensure it’s not your focal acuity.
• Turn the sight in for maintenance.

FAILU RE

I am missing a bolt / have broken a bolt / have broken a latch

• Turn the sight in for maintenance.

22 / XPS3
MAINTENANCE / 4

FAILU RE

The reticle is fuzzy / has a ‘halo’ effect / has more than one reticle
The reticle is naturally pixilated and the outer circle will appear to be made up
of many small dots. The center circle will still be distinguishable as one dot.
• Lower the brightness level of the reticle. This fault is generally caused by the
reticle brightness being too high. The reticle is not designed to be so bright as to
block the target.
• The reticle is projected onto your target plane. You must focus on it like you would
any other object at that distance. Do NOT focus on the sight housing, rather, focus
on your target. The outer ring is designed to be a reference to center, similar to a
ghost ring.
• If you wear corrective lenses for nearsightedness, you will require them, not
reading glasses, to see the reticle in focus, as it is projected onto the target plane.
If you wear bifocals or have astigmatism, you may see a distorted reticle.
• Prior to turning the sight in for repair, check with others who have used the sight
and compare what you see to ensure it’s not your focal acuity.
• Turn the sight in for maintenance.

FAILU RE

The reticle is flashing / flashing on and off / unit turns off during recoil
• This is the low battery indicator. Replace the battery.
• If the battery is low, a high recoil weapon platform can cause the reticle to flash
on and off, even before the low battery indicator takes effect. Replace the battery.
• Replace the battery with a name brand battery which have proven to be the most
effective to withstanding a consistent amount of recoil. Many brands of batteries
deteriorate faster than others and can result in these failures.
• Turn the sight in for maintenance.

EOTECHINC.COM / 23
5 / NEED SOME HELP?

Service and Repair

• Contact EOTECH’s Customer Service Department at eotechinc.com/help-center.
• Be sure to leave a name, contact number, return shipping address, and failure
description in the email or on a voice mail. This will allow the manufacturer to
generate a Return Authorization Number (RA#) to include with the sight(s).

PRO TIP: Do not ship the sight(s) without a return authorization number — this will severely
delay the turnaround time on repair or replacement.

• If required, fill out a DD Form 1149 to include with the sight(s) you will return.
Include a reference to the RA#, and a signature line for EOTECH’s Service
Department to sign indicating the receipt of materials. The signed copy will be
mailed, faxed, or emailed back to you upon receipt of the sight(s) for the purposes
of accountability.
• If the manufacturing date is more than five years old, a fee will be assessed for
repair to include the cost of both parts and labor. A purchase order will be required
to process the repair. Please contact EOTECH for an estimate.
• Please send the unit postage prepaid. Please include your name, address,
telephone number, and a written description of the problem you are encountering,
and also include the RA #. Whenever possible, ship the sight in its original box.

Replacement Items
• To obtain replacement parts that are able to be field-installed for your
HWS or Magnifier, please visit our Web page support link at eotechinc.com.

24 / XPS3
NEED SOME HELP? / 5

Contact Information
CUSTOMER SERVICE/REPAIR
888-EOTHOLO SCAN FOR SCAN FOR
PRODUCT WARRANTY
eotechinc.com/help-center REGISTRATION INFORMATION

RA# REQUEST WEB ADDRESS

eotechinc.com/help-center

SHIPPING ADDRESS
EOTECH
46900 Port Street
Plymouth, MI 48170 USA

EOTECHINC.COM / 25
Thank you for purchasing
an EOTECH HWS
XP1957 Rev C | JANUARY 2022
Proudly Made in Michigan, USA E OT E C H I N C . C O M