QUALITY MANAGEMENT SYSTEM MANUAL

REF. NO.: FESL/QHSE/QMSM/002 Rev: 03

DATE: 04-07-2025

QUALITY MANAGEMENT
SYSTEM MANUAL.

AUTHOR REVIEWER APPROVER

Name: Akinade Olatunde Name: Henry Adodo Name: Elijah Uzochukwu
Position: QHSE Lead Position: Director Of Operation. Position: MD/CEO
Signature: Signature: Signature:

Date: 30th June, 2025 Date: 2nd July, 2025 Date: 4th July, 2025
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RECIPIENT LISTS
0.1 DISTRIBUTION
S/N DEPARTMENT
1 Project Management
2 Procurement
3 Logistics
4 Business Development
5 Account /Finance
6 Administrative
7 Management
8 Legal & Compliance.
9 QHSE Lead
10 Human Resources
11 Tender/Document Control

0.1.2. REVIEW & SIGN-OFF AUTHORITIES

NAME ROLE REVIEW OR SIGN-OFF SIGNATURE DATE

Operations
Henry Adodo Review and sign off 2nd July, 2025
Director

0.1.3 CONTRIBUTORS

NAME ROLE
Henry Adodo Operations Director

0.2. VERSION CONTROL

0.2.1. DOCUMENT HISTORY
VERSION DATE VERSION DESCRIPTION

0.2.2. CHANGES IN THIS VERSION

ITEM CHANGE SUMMARY

Whole The entire document was developed in conformity with ISO 9001:2015, ISO
Document 45001:2018 and ISO 14001:2015

0.2.3. CHANGES FORECAST

ITEM CHANGE SUMMARY

Nil
Nil
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Table of Contents

1. Introduction
1.1 Purpose
1.2 Scope of the Quality Management System (QMS)
1.3 Company Profile
1.4 Applicability and Exclusions
1.5 Definitions and Abbreviations
2. Normative References
3. Terms and Definitions
4. Context of the Organization
4.1 Understanding the Organization and Its Context
4.2 Understanding the Needs and Expectations of Interested Parties
4.3 Determining the Scope of the QMS
4.4 Quality Management System and Its Processes
5. Leadership
5.1 Leadership and Commitment
5.2 Quality Policy
5.3 Organizational Roles, Responsibilities, and Authorities
6. Planning
6.1 Actions to Address Risks and Opportunities
6.2 Quality Objectives and Planning to Achieve Them
6.3 Planning of Changes
7. Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the Operation of Processes
7.1.5 Monitoring and Measuring Resources
7.1.6 Organizational Knowledge
7.2 Competence
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7.3 Awareness
7.4 Communication
7.5 Documented Information
7.5.1 General
7.5.2 Creating and Updating
7.5.3 Control of Documented Information
8. Operation
8.1 Operational Planning and Control
8.2 Requirements for Products and Services
8.2.1 Customer Communication
8.2.2 Determining Requirements for Products and Services
8.2.3 Review of Requirements for Products and Services
8.2.4 Changes to Requirements
8.3 Design and Development of Products and Services (if applicable)
8.4 Control of Externally Provided Processes, Products, and Services
8.5 Production and Service Provision
8.6 Release of Products and Services
8.7 Control of Nonconforming Outputs
9. Performance Evaluation
9.1 Monitoring, Measurement, Analysis, and Evaluation
9.2 Internal Audit
9.3 Management Review
10. Improvement
10.1 General
10.2 Nonconformity and Corrective Action
10.3 Continual Improvement
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1. INTRODUCTION:
This Quality Manual presents the Quality Management System (QMS) established, implemented, and
maintained by Felton Energy Services Limited in alignment with the international standard ISO
9001:2015. It serves as the foundational document that outlines the scope, structure, processes, and
interactions of our QMS, ensuring that quality is integrated into all aspects of our business operations.

The primary purpose of this manual is to define the framework through which Felton Energy Services
Ltd consistently meets and exceeds customer requirements, regulatory obligations, and applicable
statutory standards. It provides direction and clarity for the implementation of quality-related
practices and controls, ensuring that our products and services are delivered reliably, efficiently, and
to a consistently high standard.

Felton Energy Services Ltd is committed to establishing and maintaining a customer-focused culture
across all levels of the organization. This manual supports that commitment by setting out the policies,
responsibilities, and operational procedures required to maintain a robust quality system. In doing so,
we aim to enhance customer satisfaction through the effective application of the QMS, including
processes for continual improvement and the assurance of conformity to both customer and
applicable legal requirements.

This document is applicable to all departments, functions, and personnel whose activities influence or
impact the quality of our services. It applies to all business segments covered under the company’s
operational scope, which includes but is not limited to: Procurement and Supply, Maintenance and
Engineering Services (Civil, Mechanical, Electrical, and Construction), Consultancy (Training and
Manpower), Marine Support, Welding, Fabrication and Installation, Quality Control, Inspection and
Testing, Insulation, and Calibration services.

This Quality Manual is also intended to:

• Serve as a reference document for employees and stakeholders to understand the quality
policy, objectives, and the interrelated processes within the QMS.
• Provide assurance to our customers, business partners, regulatory agencies, and interested
parties that the company is dedicated to maintaining high standards of quality in its service
delivery and business practices.
• Ensure that the planning and execution of the QMS processes are carried out in a structured
and systematic manner, promoting consistency, accountability, and transparency across all
operational activities.

In addition to providing internal guidance, this manual functions as a statement of intent to external
stakeholders regarding the company’s quality commitments and its alignment with globally recognized
quality management principles. It outlines how the organization identifies risks and opportunities,
manages change, evaluates performance, and drives continual improvement in line with ISO
9001:2015 Clause 0 to Clause 10 requirements.
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By adhering to the provisions of this Quality Manual, Felton Energy Services Ltd seeks to build a culture
of excellence, reinforce its market reputation, and continually improve its business processes to deliver
superior value to all stakeholders.

1.1 Purpose:

This Quality Manual outlines the Quality Management System (QMS) adopted by Felton Energy
Services Ltd in accordance with the ISO 9001:2015 standard. The purpose of this manual is to establish
a structured approach for delivering consistent quality in all company operations, ensuring compliance
with customer requirements, statutory obligations, and regulatory expectations. By implementing this
system, Felton Energy Services Ltd aims to enhance overall customer satisfaction and drive continual
improvement across its services.

The QMS provides a unified framework to guide our processes and quality objectives within the scope
of the following services:

• Procurement and Supply

• Maintenance and Engineering (Civil, Construction, Electrical, and Mechanical)
• Consultancy Services (including Manpower Supply, Training, and Operational Support)
• Marine Services
• Welding, Fabrication, and Construction/Installation
• Quality Control, Inspection, and Testing
• Insulation and Calibration Services

This manual serves as a reference for personnel at all levels, ensuring that quality principles are
integrated into every function. It supports effective decision-making, risk-based thinking, and process
optimization to meet or exceed customer expectations. Through this system, Felton Energy Services
Ltd demonstrates its commitment to quality excellence and continual improvement across all
operational areas.

1.2 Scope of the QMS The QMS applies to the following services:
• Procurement and Supply
• Maintenance and Engineering (Civil, Construction, Electrical, Mechanical)
• Consultancy (Manpower, Training, Support)
• Marine Services
• Welding, Fabrication & Construction/Installation
• Quality Control, Inspection & Testing
• Insulation and Calibration Services

1.3 Company Profile: Felton Energy Services Ltd is a leading multidisciplinary engineering,
procurement, and services company, dedicated to providing high-quality, innovative, and cost-
effective solutions to clients across the energy, marine, and industrial sectors. With a firm commitment
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to excellence, safety, and sustainability, the company operates with a vision to deliver services that
consistently exceed client expectations while upholding industry best practices.

Established with the purpose of meeting the growing demand for reliable technical and operational
support in the energy and industrial value chains, Felton Energy Services Ltd brings together a team of
seasoned professionals, certified technicians, and skilled personnel with vast experience across various
engineering and service disciplines. Our operations are anchored on integrity, quality assurance,
technical competence, and a client-centered approach that promotes long-term partnerships and
mutual growth.

Our Core Services Include:

• Procurement and Supply:

Felton Energy Services Ltd offers efficient procurement and supply chain solutions tailored to
meet the specific needs of our clients. We ensure the timely sourcing and delivery of quality
materials, tools, and equipment required for industrial, marine, and energy-related operations.
Our strong supplier network and adherence to global standards guarantee reliability, quality,
and traceability in every procurement project.
• Maintenance and Engineering (Civil, Construction, Electrical, Mechanical):
We provide comprehensive engineering solutions and maintenance services that cover civil,
construction, electrical, and mechanical disciplines. Our teams deliver end-to-end support—
from project planning and support to construction, installation, and ongoing maintenance—
ensuring safety, compliance, and operational efficiency across all project phases.
• Consultancy (Manpower, Training, and Support):
We offer expert consultancy services, including the supply of qualified manpower for short-
and long-term assignments, tailored training programs, and technical support services. Our
goal is to enhance workforce competence, operational efficiency, and regulatory compliance
for our clients across multiple industries.
• Marine Services:
Felton Energy Services provides reliable and professional marine services, including vessel
support, logistics, offshore manpower supply, and equipment handling. Our operations are
managed in line with international maritime standards and safety protocols, ensuring safe,
efficient, and environmentally responsible service delivery.
• Welding, Fabrication & Construction/Installation:
We specialize in precision welding, structural and process piping fabrication, and onsite
construction/installation works. Our workshop and field teams are equipped with modern
tools and work in compliance with applicable codes and standards to ensure project integrity
and durability.
• Quality Control, Inspection & Testing:
Quality assurance is at the heart of our operations. We provide comprehensive quality
control, inspection, and testing services to validate the safety, performance, and reliability of
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materials and systems. Our inspectors are certified and work according to national and
international standards, delivering objective and traceable results.
• Insulation and Calibration Services:
We offer industrial insulation services for thermal and acoustic applications, ensuring energy
efficiency and system integrity. Our calibration services help maintain the accuracy of
instruments and equipment, critical for regulatory compliance and optimal performance.

Felton Energy Services Ltd remains committed to continuous improvement, innovation, and excellence
in service delivery—positioning itself as a trusted partner for industrial, marine, and energy solutions
in Nigeria and beyond.

1.4 Applicability and Exclusions All requirements of ISO 9001:2015 are applicable except 8.3 (Design
& Development), as our services are not design-based but execution and implementation-based.

1.5 Definitions and Abbreviations:

QMS – Quality Management System: A set of interrelated or interacting elements of an organization

to establish policies, objectives, and processes to achieve quality objectives and enhance customer
satisfaction.

1. ISO – International Organization for Standardization: An independent, non-governmental

international organization that develops and publishes international standards.
2. QMR – Quality Management Representative: A designated individual responsible for
overseeing the implementation and maintenance of the QMS (note: not a requirement under
ISO 9001:2015 but still used in many organizations).
3. PDCA – Plan-Do-Check-Act: A four-step management method used for continuous
improvement of processes and products.
4. NCR – Non-Conformance Report: A document that identifies a deviation from a specified
requirement.
5. CAPA – Corrective and Preventive Action: A process of investigating and resolving quality issues
to prevent recurrence (Corrective) or occurrence (Preventive).
6. Audit – Systematic, independent, and documented process for obtaining evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled.
7. Quality Policy – A formal statement from management, closely linked to the business and
marketing plan and customer needs, outlining the organization's overall intentions and
direction with respect to quality.
8. Documented Information – Information required to be controlled and maintained by an
organization, including procedures and records.
9. Process Approach – A management strategy that views activities as processes that link together
to function as a system and contribute to overall effectiveness and efficiency.
10. Interested Parties – Individuals or organizations that can affect, be affected by, or perceive
themselves to be affected by a decision or activity (e.g., customers, suppliers, regulators).
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11. Continual Improvement – Ongoing effort to enhance products, services, or processes to

increase effectiveness and efficiency.
12. Risk-Based Thinking – A planning and decision-making strategy that incorporates the
consideration of risk throughout the QMS.
13. Customer Satisfaction – Customer's perception of the degree to which their expectations have
been met.
14. Objective Evidence – Data supporting the existence or verity of something (e.g., records,
statements of fact).
15. Internal Audit – A formal inspection conducted by the organization itself to assess conformity
to ISO 9001 and internal requirements.
16. Quality Objective – A measurable goal set by the organization aligned with its quality policy
and intended to drive improvement.
17. Nonconformity – non-fulfillment of a requirement.
18. Supplier Evaluation – The process of assessing and approving potential suppliers through
quantitative and qualitative analysis.
19. Management Review – A regular, formal evaluation by top management to assess the
effectiveness and suitability of the QMS.

2.NORMATIVE REFERENCES

ISO 9001:2015 – Quality Management Systems – Requirements:

ISO 19011:2018 – Guidelines for auditing management systems

ISO 9004:2018 – Quality management — Quality of an organization — Guidance to achieve sustained

success

ISO 31000:2018 – Risk management — Guidelines

ISO 10001:2018 – Quality management — Customer satisfaction — Codes of conduct for organizations

ISO 10002:2018 – Quality management — Customer satisfaction — Guidelines for complaints handling
in organizations

ISO 10003:2018 – Quality management — Customer satisfaction — Guidelines for dispute resolution

ISO 10004:2018 – Quality management — Customer satisfaction — Guidelines for monitoring and
measuring

ISO 10005:2018 – Quality management — Guidelines for quality plans

ISO 10006:2017 – Quality management — Guidelines for quality management in projects

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ISO 10007:2017 – Quality management — Guidelines for configuration management

3. TERMS AND DEFINITIONS:

As defined in ISO 9000:2015 and specific to energy and engineering services.

General ISO 9000:2015 Terms Relevant to All Industries

1. Quality
Degree to which a set of inherent characteristics of an object fulfils requirements.
2. Quality Management System (QMS)
Management system with regard to quality, used to direct and control an organization with
respect to quality.
3. Process
Set of interrelated or interacting activities that use inputs to deliver an intended result.
4. Customer Satisfaction
Customer’s perception of the degree to which their expectations have been fulfilled.
5. Continual Improvement
Recurring activity to enhance performance.
6. Risk-Based Thinking
A systematic approach to considering risk in quality management systems to ensure effective
and consistent outcomes.
7. Interested Party
Person or organization that can affect, be affected by, or perceive itself to be affected by a
decision or activity.
8. Nonconformity
non-fulfilment of a requirement.
9. Corrective Action
Action to eliminate the cause of a nonconformity and to prevent recurrence.
10. Documented Information
Information required to be controlled and maintained by an organization and the medium on
which it is contained.

Energy and Engineering Services-Specific Adaptations

11. Engineering Service
Systematic and structured activity to design, develop, maintain or optimize physical
infrastructure, equipment, or processes.
12. Energy Management
Coordinated activities to direct and control energy use and improve energy performance.
13. Maintenance Process
Activities related to preserving or restoring an asset to a state in which it can perform its
required function.
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14. Procurement Process

Structured process of acquiring goods, services, or works to meet specified requirements.
15. Calibration
Comparison of a measurement device against a standard to check accuracy and reliability.
16. Inspection
Conformity evaluation by observation and judgment accompanied as appropriate by
measurement, testing, or gauging.
17. Infrastructure
System of facilities, equipment, and services needed for the operation of an organization.
18. Operational Planning and Control
Process to ensure processes are carried out under controlled conditions to meet product and
service requirements.
19. Energy Performance Indicator (EnPI)
Quantitative value or measure of energy performance as defined by the organization.
20. Design and Development
Set of processes that transform requirements into specified characteristics or into the
specification of a product, process, or system.

4. CONTEXT OF THE ORGANIZATION

4.1 Understanding the Organization and Its Context

We evaluate internal (e.g., personnel skill levels, equipment) and external issues (e.g., legislation,
economic changes) that affect our services. Example: Assessing how regulatory changes in marine
services affect operational licenses. Felton Energy Services operates in a dynamic and competitive
environment where understanding both internal and external issues is critical to sustaining
performance and meeting customer expectations. The organization’s context encompasses economic,
regulatory, technological, and environmental factors that influence its strategic direction and
operational delivery. These contextual elements shape our ability to consistently provide high-quality
services across our defined scope.

Our core services include Procurement and Supply Services; Maintenance and Engineering (covering
Civil, Construction, Electrical, and Mechanical works); and Consultancy Services such as Manpower
Supply, Training, and related support. We also deliver Marine Services, as well as Welding, Fabrication,
and Construction/Installation projects. Additionally, we provide specialized services in Quality Control,
Inspection and Testing, Insulation, and Calibration.

Internally, Felton Energy leverages competent personnel, a structured management system, and
strong stakeholder engagement to ensure effective service delivery. Externally, we monitor industry
trends, client requirements, legal and regulatory frameworks, and technological advancements to
remain competitive and compliant.
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By aligning our operations with these contextual factors, Felton Energy is able to identify risks and
opportunities, establish relevant objectives, and maintain a customer-focused approach. This
understanding forms the foundation for our quality management system and continuous improvement
initiatives.

4.2 Understanding the Needs of Interested Parties

We identify the needs of clients, staff, regulatory bodies, and suppliers. Example: Manpower clients
expect trained personnel with valid certifications. At Felton Energy Services, we recognize the
importance of understanding and meeting the needs and expectations of all relevant interested parties
to ensure consistent service delivery and client satisfaction. These stakeholders include clients,
employees, regulatory bodies, suppliers, and partners across our operational scope, which covers
Procurement and Supply Services, Maintenance and Engineering Services (Civil, Construction,
Electrical, and Mechanical), Consultancy Services (Manpower Supply, Training, and Support), Marine
Services, Welding, Fabrication, and Construction/Installation, as well as Quality Control, Inspection and
Testing, Insulation, and Calibration Services.

Each party has specific expectations. For instance, clients relying on our manpower consultancy
services expect trained personnel with valid and up-to-date certifications. Regulatory bodies require
compliance with applicable laws, standards, and industry best practices. Our employees expect a safe,
supportive, and performance-driven work environment. Suppliers and subcontractors anticipate clear
communication, timely payments, and mutual cooperation.

To meet these needs, we maintain open communication, regularly assess compliance requirements,
and align our processes with ISO standards. By proactively identifying and addressing the interests of
all stakeholders, we uphold our commitment to quality, safety, reliability, and continuous
improvement across all services, thereby enhancing customer trust and long-term partnerships.

4.3 Determining the Scope of the QMS Defined in 1.2. Our scope excludes product design.

4.4 QMS and Its Processes

Processes include procurement, execution, inspection, and delivery. Each process has inputs, outputs,
responsibilities, risks, and controls.

Understanding Quality Management System (QMS) and Its Processes in Service Delivery

A Quality Management System (QMS) is a structured framework that guides an organization in

consistently delivering services that meet customer and regulatory requirements. It emphasizes
continual improvement, process efficiency, and customer satisfaction. Within the scope of services
such as Procurement and Supply, Maintenance and Engineering (Civil, Construction, Electrical, and
Mechanical), Consultancy (Manpower Supply, Training), Marine Services, Welding, Fabrication,
Construction/Installation, Quality Control, Inspection & Testing, Insulation, and Calibration, the QMS
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is built around several interrelated processes—namely: procurement, execution, inspection, and

delivery.

1. Procurement Process
• Input: Client specifications, approved vendor list, project requirements.
• Output: Delivered goods/materials that meet quality standards.
• Responsibilities: Procurement officers, project managers.
• Risks: Substandard materials, supplier delays, cost overruns.
• Controls: Vendor qualification, purchase order approvals, incoming material inspection.

Example: In the procurement of welding electrodes for a fabrication job, only vendors approved
through a documented supplier evaluation process are engaged. A goods-inward inspection ensures
conformance to specification before materials are accepted.

2. Execution Process
• Input: Approved project plan, technical drawings, materials, trained personnel.
• Output: Completed service or project milestone.
• Responsibilities: Site supervisors, engineers, technicians, safety officers.
• Risks: Safety incidents, equipment failure, non-conformance to specifications.
• Controls: Job Hazard Analysis (JHA), method statements, supervision, and adherence to
Standard Operating Procedures (SOPs).

Example: During civil construction for a client, site engineers execute foundation work following the
approved drawing and method statement. Daily reports are submitted, and compliance with HSE
procedures is ensured through toolbox talks and supervision.

3. Inspection Process
• Input: Completed work or installed equipment, applicable codes and standards.
• Output: Verified compliance and quality records.
• Responsibilities: Quality control officers, third-party inspectors.
• Risks: Hidden defects, bias in reporting, delays in approval.
• Controls: Inspection Test Plans (ITPs), use of calibrated instruments, third-party verification.

Example: In calibration services, technicians use traceably calibrated equipment to verify instrument
accuracy. Certificates are issued, and records are maintained for audit and traceability.

4. Delivery Process
• Input: Inspected and approved work, client acceptance criteria.
• Output: Handover of service or product, project documentation.
• Responsibilities: Project manager, QA/QC team, client representative.
• Risks: Miscommunication, incomplete documentation, client dissatisfaction.
• Controls: Handover checklist, client sign-off, feedback collection.
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Example: After successful installation of an electrical panel, the system is tested in the presence of the
client, and a commissioning report is submitted. A delivery note and acceptance certificate conclude
the process.

Each QMS process procurement, execution, inspection, and delivery—interacts with others and must
be clearly defined, documented, and monitored. Assigning responsibilities, identifying risks, and
implementing controls ensures consistency, compliance, and continual improvement across diverse
services like marine operations, manpower consultancy, and engineering projects. Effective QMS
implementation leads to better service quality, operational efficiency, and increased client satisfaction.

5. LEADERSHIP

5.1 Leadership and Commitment Top management is committed to the QMS through resource
provision and involvement in reviews. Example: Management-led safety briefings before marine
deployment. At Felton Energy Services, leadership and commitment are the driving forces behind the
effective implementation of our integrated management system and the consistent delivery of quality
services. Our top management demonstrates leadership by aligning strategic direction with customer
requirements, legal compliance, and continual improvement goals across all service lines. This
commitment is embedded in our processes for procurement, execution, inspection, and delivery.

Each service we render follows a structured process that includes inputs, outputs, defined
responsibilities, risks, and control measures to ensure consistent quality and customer satisfaction.

1. Procurement and Supply Services

Leadership ensures that suppliers are selected based on defined quality and performance criteria.

• Input: Client material specifications, procurement plans

• Output: Timely delivery of quality materials
• Responsibilities: Procurement Manager oversees sourcing and vendor qualification
• Risks: Substandard materials, supplier delays
• Controls: Pre-qualification audits, supplier performance reviews, and third-party inspections

Example: For pipeline projects, our team sources only API-compliant pipes, ensuring traceability and
certification before delivery.

2. Maintenance and Engineering Services (Civil, Construction, Electrical, Mechanical)

Our leadership mandates adherence to industry standards and project requirements.

• Input: Maintenance schedules, engineering drawings

• Output: Functional systems and infrastructure
• Responsibilities: Project Engineers and Maintenance Supervisors
• Risks: Equipment failure, safety incidents
• Controls: Routine inspections, preventive maintenance checklists, permit-to-work system
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Example: In a civil construction job at NLNG, daily toolbox talks and periodic structural integrity tests
were enforced to maintain quality and safety.

3. Consultancy Services (Manpower, Training, Support)

We ensure competency-based deployment and continuous development of human resources.
• Input: Client scope of work and skill requirements
• Output: Competent personnel placement and performance
• Responsibilities: HR and Training Manager
• Risks: Skills mismatch, low productivity
• Controls: Skills gap analysis, training programs, performance monitoring

Example: For a marine logistics client, we deployed trained riggers and welders with mandatory HSE
induction and offshore certifications.

4. Marine, Welding, Fabrication, and Construction/Installation

Top management drives compliance with marine and fabrication standards such as ASME and AWS
codes.
• Input: Design drawings, material specs
• Output: Installed systems or fabricated components
• Responsibilities: Marine Engineers, Welding Supervisors
• Risks: Defective fabrication, marine incidents
• Controls: Welding procedure qualification, floatation checks, NDT inspections

Example: Fabricated GRE pipe spools for offshore use were tested using hydrostatic pressure and
ultrasonic inspection.

5. Quality Control, Inspection, and Testing

Our leaders ensure that all deliverables are verified before client handover.
• Input: Inspection test plans (ITPs), project specs
• Output: Conformance certificates and test reports
• Responsibilities: Quality Control Engineers and Inspectors
• Risks: Missed defects, client dissatisfaction
• Controls: Inspection checklists, third-party verification, calibrated instruments

Example: For crane certification, we used load testing and visual inspections as part of our ITPs to meet
OERNL standards.

6. Insulation and Calibration Services

Leadership ensures that only certified tools and procedures are used.
• Input: Client process conditions and calibration requirements
• Output: Accurate readings, thermal efficiency
• Responsibilities: Insulation and Instrumentation Technicians
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• Risks: Heat loss, measurement inaccuracies

• Controls: Material selection, insulation thickness calculations, traceable calibration records

Example: Calibrated pressure gauges and insulated steam pipelines for a process plant with
documented traceability to ISO standards.

Through strategic leadership and unwavering commitment, Felton Energy Services guarantees process
excellence, customer satisfaction, and continual improvement across all service domains.

5.2 Quality Policy

Felton Energy commits to delivering high-quality, safe, and cost-effective services that meet or exceed
client expectations. Felton Energy Services is fully committed to delivering superior quality in all our
operations, ensuring customer satisfaction and continual improvement. Our Quality Policy is rooted in
the principles of ISO 9001:2015 and applies across all service areas, including Procurement and Supply,
Maintenance and Engineering (Civil, Construction, Electrical, and Mechanical), Consultancy
(Manpower Supply, Training), Marine, Welding, Fabrication, Construction/Installation, Quality Control,
Inspection and Testing, Insulation, and Calibration.

We recognize that every process—from procurement through execution, inspection, and final delivery
has defined inputs, outputs, responsibilities, risks, and controls. Our quality approach ensures that
each stage adds value and meets applicable requirements.

1. Procurement and Supply Services

• Input: Client requirements, specifications, and approved vendor lists.
• Output: Verified, compliant materials delivered on time.
• Responsibility: Procurement Officer and Quality Assurance.
• Risks: Delay in supply, substandard products.
• Controls: Approved vendor evaluation, material inspection, delivery checklist.
• Example: For a pipeline project, only ISO-certified vendors are engaged, and materials undergo
incoming inspection to ensure conformance to specifications.

2. Maintenance and Engineering Services (Civil, Construction, Electrical, Mechanical)

• Input: Engineering designs, scope of work, maintenance schedule.

• Output: Safe, reliable, and functional systems.
• Responsibility: Project Manager, Site Engineers, Supervisors.
• Risks: Equipment failure, safety incidents.
• Controls: Work procedures, equipment checklists, site inspections.
• Example: During mechanical maintenance, a pre-task risk assessment and permit-to-work
system are implemented to prevent accidental start-up.

3. Consultancy Services (Manpower Supply, Training)

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• Input: Client job descriptions, skill requirements.

• Output: Competent personnel deployed or trained.
• Responsibility: HR Manager, Training Coordinator.
• Risks: Mismatched competencies, compliance issues.
• Controls: Staff qualification verification, training needs analysis, feedback mechanisms.
• Example: Before deploying electrical technicians offshore, Felton ensures they hold relevant
certifications (e.g., HUET, BOSIET, and COREN).

4. Marine Services
• Input: Project logistics, marine asset requirements.
• Output: Safe and timely marine operations.
• Responsibility: Marine Operations Manager.
• Risks: Vessel breakdown, regulatory non-compliance.
• Controls: Vessel inspection, compliance with NIMASA regulations.
• Example: Before deployment, tugboats undergo a marine safety audit, and operators are
verified for licensing.

5. Welding, Fabrication, and Construction/Installation

• Input: Drawings, welding procedures, materials.
• Output: Fit-for-purpose fabricated structures.
• Responsibility: Welding Inspectors, Fabrication Supervisors.
• Risks: Welding defects, dimensional errors.
• Controls: WPS/PQR, welder qualifications, dimensional checks, NDT.
• Example: Fabricated spools undergo 100% visual inspection and 10% radiography before site
dispatch.

6. Quality Control, Inspection and Testing

• Input: As-built data, product samples, test parameters.
• Output: Verified and documented compliance.
• Responsibility: QA/QC Team.
• Risks: Non-detection of defects.
• Controls: Inspection test plans, calibration of test equipment.
• Example: Pressure testing of pipelines is witnessed by client reps and documented with test
certificates.

7. Insulation and Calibration Services

• Input: Equipment, specifications, instruments.
• Output: Properly insulated systems and calibrated tools.
• Responsibility: Calibration Technicians.
• Risks: Measurement inaccuracy, insulation failure.
• Controls: Use of certified standards, calibration reports, and test logs.
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• Example: Pressure gauges used on site are calibrated against traceable standards every six
months.

Felton Energy Services ensures this Quality Policy is understood, implemented, and maintained at all
levels. Our commitment to quality drives us to monitor performance, manage risks, and exceed
stakeholder expectations while complying with statutory and regulatory requirements.

5.3 Roles, Responsibilities, and Authorities

Roles are clearly defined. The QMR ensures QMS conformance. Example: QA Engineers are responsible
for inspection and testing conformity.

6. PLANNING

6.1 Actions to Address Risks and Opportunities

Risk assessments are conducted for all operations. Example: Welding jobs involve risk assessments for
fire and inhalation hazards. Felton Energy Services is committed to identifying and addressing
potential risks and opportunities across all our service areas to ensure consistency in product and
service quality, customer satisfaction, regulatory compliance, and continual improvement. Our
approach to planning is systematic and integrated within each process procurement, execution,
inspection, and delivery—guided by inputs, outputs, responsibilities, risk factors, and effective control
measures.

1. Procurement and Supply Services

Input: Approved purchase requests, vendor list, technical specifications

Output: Quality-assured materials delivered on schedule
Responsibility: Procurement Officer, QA/QC Officer
Risks: Vendor non-conformance, late delivery, counterfeit materials
Controls:

• Prequalification and periodic audit of suppliers

• Use of inspection certificates and delivery inspection reports
• Contracts with penalties for late delivery

Opportunity Example: Long-term partnerships with reliable suppliers reduce cost and improve
delivery timelines.

2. Maintenance and Engineering Services (Civil, Construction, Electrical, Mechanical)

Input: Engineering drawings, scope of work, client requirements
Output: Functional and compliant systems/equipment
Responsibility: Project Engineers, Site Supervisors
Risks: Inaccurate installation, safety incidents, environmental hazards
Controls:
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• Job Hazard Analyses (JHA) and method statements

• Competent personnel deployment and safety inductions
• Regular inspections and testing of tools/equipment

Opportunity Example: Use of Building Information Modeling (BIM) to improve design accuracy and
clash detection in construction projects.

3. Consultancy Services (Manpower, Training, and Support)

Input: Client competency requirements, job descriptions, training needs
Output: Skilled personnel deployed, training reports
Responsibility: HR/Training Manager
Risks: Skills mismatch, low workforce productivity, high turnover
Controls:

• Competency assessments and background verification

• Structured training programs and performance monitoring

Opportunity Example: Upskilling through partnerships with training institutes enhances employee
retention and service quality.

4. Marine Services

Input: Project schedule, marine equipment and crew readiness

Output: Safe and timely marine operations
Responsibility: Marine Operations Manager
Risks: Equipment failure, weather disruptions, navigational risks
Controls:
• Regular maintenance and inspection logs
• Weather monitoring systems and safety drills

Opportunity Example: Implementing GPS and AIS tracking improves operational visibility and client
confidence.

5. Welding, Fabrication, and Construction/Installation

Input: Engineering specs, materials, skilled welders/fabricators
Output: Welded structures meeting code standards
Responsibility: QA/QC Inspectors, Fabrication Supervisors
Risks: Weld defects, rework, material waste
Controls:

• Welding Procedure Specifications (WPS) and welder qualification tests

• Dimensional checks and NDT (Non-Destructive Testing)
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Opportunity Example: Prefabrication reduces onsite errors and speeds up installation.

6. Quality Control, Inspection and Testing, Insulation and Calibration

Input: Project requirements, equipment to be tested/calibrated
Output: Verified, safe, and functional systems
Responsibility: QC Inspectors, Calibration Technicians
Risks: Inaccurate test results, missed inspections
Controls:

• Checklists, calibrated instruments, traceable standards

• Inspection and Test Plans (ITPs), third-party validation

Opportunity Example: Digital inspection reports reduce errors and improve traceability.
By addressing risks and seizing opportunities at every stage—procurement, execution, inspection, and
delivery—Felton Energy Services ensures high performance, client satisfaction, and continual
improvement in line with ISO 9001:2015. Every process owner is accountable for integrating these
actions within their operational activities.

6.2 Quality Objectives and Planning

Objectives include 100% compliance with client specs, <1% rework rate, and 95% on-time delivery.
Targets are reviewed quarterly. At Felton Energy Services, our quality objectives and planning are
fundamental to achieving excellence in every aspect of our operations. In alignment with the ISO
9001:2015 standard and our diverse service offerings, our approach to quality integrates strategic
planning with practical implementation across all project phases—procurement, execution,
inspection, and delivery. We define measurable quality objectives for each service line, establish
responsibilities, assess risks, and implement control mechanisms to ensure consistent delivery of high-
quality services to our clients.

1. Procurement and Supply Services

Objective: Ensure 100% supplier compliance with quality and delivery specifications.
• Inputs: Purchase requisitions, approved vendor list.
• Outputs: Delivered materials with conformance certificates.
• Responsibilities: Procurement Manager, QA/QC Personnel.
• Risks: Delayed delivery, substandard materials.
• Controls: Vendor prequalification, supplier audits, incoming inspection.

Example: When procuring pipeline fittings, all suppliers are evaluated against a quality checklist.
Delivered items undergo dimensional checks and material traceability verification before acceptance.

2. Maintenance and Engineering Services (Civil, Construction, Electrical, and Mechanical)

Objective: Achieve 98% adherence to maintenance schedules and project timelines with zero rework.
• Inputs: Work orders, design drawings, job hazard analysis (JHA).
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• Outputs: Functional, safe, and compliant installations.

• Responsibilities: Project Engineers, Site Supervisors.
• Risks: Equipment failure, deviation from specifications.
• Controls: Preventive maintenance plans, inspection checklists, commissioning protocols.

Example: During electrical panel installation, insulation resistance testing and panel alignment checks
are documented to ensure compliance before energization.

3. Consultancy Services (Manpower Supply, Training, and Related Support)

Objective: Maintain 100% competency validation for deployed personnel.
• Inputs: Client requirements, staff qualifications.
• Outputs: Competent personnel deployed to site.
• Responsibilities: HR Manager, Training Coordinator.
• Risks: Skills mismatch, inadequate training.
• Controls: Pre-deployment assessments, training records, client feedback.

Example: For a marine manpower contract, each technician’s certifications are verified, and a pre-
mobilization induction is conducted to address client-specific needs.

4. Marine Services
Objective: Ensure zero incidents during marine operations and 100% compliance with maritime
standards.

• Inputs: Vessel checklists, route plans, weather forecasts.

• Outputs: Safe and timely marine transport or operations.
• Responsibilities: Marine Operations Supervisor.
• Risks: Navigation errors, equipment failure.
• Controls: Daily toolbox meetings, emergency response drills.

Example: Before deploying a crew transfer vessel, the vessel undergoes a pre-sail inspection checklist,
and a risk assessment is conducted based on sea conditions.

5. Welding, Fabrication, and Construction/Installation Services

Objective: Maintain 100% compliance with welding procedures and zero welding defects.
• Inputs: WPS, material specs, work drawings.
• Outputs: Welded structures or pipelines meeting client specifications.
• Responsibilities: Welding Supervisor, QA/QC Inspector.
• Risks: Defective welds, safety incidents.
• Controls: Welder qualification, NDT testing.

Example: For pressure vessel fabrication, welders are qualified to ASME standards, and radiographic
testing ensures weld integrity.
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6. Quality Control, Inspection and Testing

Objective: Ensure 100% accuracy in inspection and test reports.
• Inputs: Project specifications, ITPs.
• Outputs: Approved inspection and test records.
• Responsibilities: QA/QC Engineer.
• Risks: Misreporting, non-detection of defects.
• Controls: Calibration of test equipment, third-party verification.

Example: During pipeline hydrotesting, pressure logs and visual inspections are documented and
reviewed against acceptance criteria.

7. Insulation and Calibration Services

Objective: Achieve 100% accuracy in calibration and insulation conformity.
• Inputs: Equipment lists, calibration standards.
• Outputs: Certified calibrated instruments and installed insulation.
• Responsibilities: Calibration Technicians, QA Inspectors.
• Risks: Equipment drift, improper installation.
• Controls: Use of certified reference standards, peer review of calibration certificates.

Example: For temperature sensor calibration, instruments are tested using a certified dry block
calibrator and issued a traceable certificate.

In conclusion, Felton Energy Services ensures quality objectives are aligned with client expectations,
regulatory requirements, and continuous improvement. Each service line is guided by process-based
planning to deliver dependable, safe, and efficient outcomes.

6.3 Planning of Changes

Any change (e.g., switch in suppliers or tools) is documented, assessed for impact, and approved before
implementation. At Felton Energy Services, effective planning of changes is a key component of our
quality management system, ensuring that all modifications—whether strategic, operational, or
technical—are properly documented, evaluated, and approved prior to implementation. This
structured approach guarantees that our services in Procurement and Supply, Maintenance and
Engineering (Civil, Construction, Electrical, Mechanical), Consultancy (Manpower, Training), Marine
Services, Welding, Fabrication and Installation, Quality Control, Inspection and Testing, and
Insulation and Calibration are delivered without disruption or compromise to quality and safety.

Every change begins with identification and documentation. For instance, if there’s a proposed switch
from a long-term supplier to a new vendor due to pricing or availability concerns, this change is logged
in the change request register. The impacts are assessed in terms of cost, delivery timelines, technical
compatibility, compliance with standards, and potential risks to ongoing or upcoming projects. For
example, a change in steel supplier for a fabrication contract must be assessed for compatibility with
NLNG specifications and marine environmental conditions.
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Once the impacts are evaluated, the change request is reviewed by relevant department heads—such
as Procurement, Engineering, or Quality Control—and subjected to risk analysis. Each process affected
by the change is reviewed for input, output, responsibility, risk, and control mechanisms. For
example:

• Input: Material specifications from the client.

• Output: Updated procurement plan or design drawing.
• Responsibility: Procurement Manager and QA/QC Engineer.
• Risks: Material delays, non-compliance, rework.
• Controls: Supplier evaluation, third-party material testing, client approval.

All changes must receive formal approval before execution, often involving top management sign-off,
especially when the change affects contractual deliverables or compliance standards. This is
particularly important in high-risk services like overhead electrical works or marine equipment
calibration, where unapproved changes could lead to non-conformance or safety incidents.

Throughout our operations, examples of change planning include:

• Construction Services: A change in the construction method for a civil foundation due to
ground instability is first reviewed by the Engineering team, then assessed for impact on project
timeline, cost, and safety. Mitigation plans, such as soil reinforcement or alternative footing
design, are proposed and approved before implementation.
• Manpower Consultancy: If there's a need to replace a certified welding inspector due to
unavailability, we assess the replacement's certification, experience, and client requirements.
The change is documented and communicated to the client for approval before mobilization.
• Calibration Services: In the event of an upgrade in calibration software, a pilot run is
performed, and all results are validated before full deployment. Staff are trained, and
procedures updated to reflect the change.

Change communication is vital. All stakeholders including clients, supervisors, and field personnel are
informed of approved changes, and relevant documentation such as updated procedures, drawings,
or contracts is shared.

Through this comprehensive and controlled process, Felton Energy Services ensures that change is
managed in a way that supports continual improvement, compliance with ISO 9001:2015 standards,
and satisfaction of client requirements.

7. SUPPORT

7.1 Resources
Felton Energy Services ensures that all necessary resources—human, material, financial,
infrastructural, and knowledge-based—are effectively planned, provided, and maintained to support
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the implementation and continual improvement of our Quality Management System (QMS) and the
delivery of services across our operational areas.

7.1.1 General – Adequate Staff, Materials, and Finance

Felton Energy Services maintains adequate staffing levels, reliable material sourcing, and robust
financial planning to support projects from initiation through completion. For example, in our
Procurement and Supply Services, purchase orders are backed by financial budgets, verified by
procurement officers, and executed by a trained logistics team to ensure timely and cost-effective
material delivery. Project mobilization is supported by budgeted resources, including diesel,
manpower, and spare parts.

7.1.2 People – Skilled Workforce in All Service Areas

Our workforce is composed of skilled professionals across all service areas. In Civil, Electrical, and
Mechanical Maintenance Services, we deploy certified engineers, safety officers, and technicians with
relevant field experience. For Welding and Fabrication, our welders are qualified to AWS and ASME
standards, with continuous skill upgrades through internal and third-party training. For Marine
Services, our crew includes licensed captains, marine engineers, and safety personnel.

7.1.3 Infrastructure – Offices, Marine Vessels, Fabrication Yards

Felton Energy Services provides and maintains infrastructure suitable for each operation. Our head
office and regional branches are equipped with communication, planning, and documentation tools.
Fabrication Yards feature sheltered bays, rigging equipment, and welding stations. Marine Services are
supported by certified vessels, including work barges and crew boats, maintained in compliance with
marine regulatory standards.

7.1.4 Environment – Safe, Well-Ventilated, Compliant Workspaces

All working environments are maintained to ensure health, safety, and environmental compliance. Our
Construction Sites are organized to prevent overcrowding and exposure to hazards. Welding areas are
well-ventilated and monitored for fume exposure, while Calibration workshops are temperature and
humidity-controlled to prevent measurement errors. We conduct regular HSE inspections to verify
environmental safety, especially during high-risk activities like scaffolding, confined space entry, or
equipment lifting.

7.1.5 Monitoring and Measuring Resources – Calibrated Testing Equipment

To support Quality Control and Inspection Services, we use calibrated instruments such as pressure
gauges, digital multimeters, ultrasonic thickness testers, and thermographic cameras. These are
regularly verified and documented in our calibration log. For example, during pipeline integrity testing,
calibrated pressure pumps and gauges ensure reliable readings. Non-conformance is immediately
addressed through equipment re-calibration or replacement.
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7.1.6 Organizational Knowledge – Training Records, Procedures, and Field Experience

Felton Energy Services documents and preserves organizational knowledge through training records,
updated procedures, and shared field experiences. In Manpower Supply and Consultancy, we maintain
staff training matrices and job-specific induction records. Lessons learned from project reviews (e.g.,
delays during electrical system commissioning or material incompatibility in insulation work) are
logged and used for continual improvement. Standard Operating Procedures (SOPs) and Work
Instructions are made available to all relevant personnel across project sites.

This structured resource management ensures each service area—from procurement and construction
to inspection and delivery—is equipped for safe, compliant, and high-quality execution in line with ISO
9001:2015 requirements.

7.2 Competence: Staff are evaluated, trained, and certified as per job requirements. Example:
Calibration technicians must have NIIT certification.

7.3 Awareness: Employees understand QMS relevance. Inductions include QMS orientation.

7.4 Communication: Internal: meetings, memos; External: emails, reports. Example: Daily toolbox talks
before insulation work.

7.5 Documented Information: 7.5.1 Managed via QMS software. 7.5.2 Updated only by authorized
personnel. 7.5.3 Document control ensures only latest versions are used.

8. OPERATION

8.1 Operational Planning and Control Project plans, job hazard analysis (JHA), and inspection test plans
(ITPs) are maintained.

Operational Planning and Control in Felton Energy Services

Felton Energy Services implements a structured Operational Planning and Control system to ensure
that all activities across our service lines are effectively planned, executed, inspected, and delivered in
accordance with customer requirements, statutory regulations, and ISO 9001:2015 standards.

Our operations cover Procurement and Supply, Engineering and Maintenance (Civil, Construction,
Electrical, Mechanical), Consultancy Services (including Manpower and Training), Marine Services,
Welding and Fabrication, Construction/Installation, Inspection and Testing, Insulation, and
Calibration Services.

1. Procurement and Supply Services

• Inputs: Client purchase orders, approved vendor list, specifications, delivery schedule.
• Planning: Vendors are selected based on capability, quality standards, and compliance.
Procurement plans align with project timelines.
• Execution & Control: Orders are placed, delivery tracked, and incoming materials inspected.
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• Outputs: Verified and documented materials delivered to project sites.

• Risks & Controls: Delays in delivery (mitigated by alternate supplier list), substandard materials
(controlled via inspection and quality checks).

2. Maintenance and Engineering Services (Civil, Construction, Electrical, Mechanical)

• Inputs: Maintenance scope, engineering drawings, client specifications.

• Planning: Job Hazard Analysis (JHA), Method Statement, and project schedule are developed.
• Execution & Control: Activities are carried out by trained personnel under supervision, with
continuous monitoring.
• Outputs: Completed engineering works meeting safety and quality standards.
• Risks & Controls: Equipment failure (preventive maintenance), rework due to deviation
(inspection checkpoints).

3. Consultancy Services (Manpower Supply, Training, Support)

• Inputs: Client skill requirements, scope of engagement, training objectives.
• Planning: Resource allocation, training curriculum, competency matrix.
• Execution & Control: Deployment of skilled personnel and facilitation of trainings.
• Outputs: Competent manpower, successful training completion.
• Risks & Controls: Skill gaps (pre-deployment assessment), low training effectiveness (feedback
evaluation and review).

4. Marine Services
• Inputs: Marine project scope, equipment availability, weather forecast.
• Planning: Vessel mobilization plan, route analysis, safety assessment.
• Execution & Control: Trained crew executes marine operations per plan with real-time
monitoring.
• Outputs: Safe and timely marine transport or installation.
• Risks & Controls: Harsh weather (weather alerts), equipment malfunction (daily checks and
readiness reviews).

5. Welding, Fabrication, and Construction/Installation

• Inputs: Drawings, materials, welding procedure specifications (WPS).
• Planning: Work sequence, WPS approval, personnel qualification.
• Execution & Control: Controlled welding and fabrication processes, stage inspections.
• Outputs: Certified fabricated components and installed systems.
• Risks & Controls: Weld defects (NDT), wrong installations (checklists and supervision).

6. Quality Control, Inspection, Testing, Insulation, Calibration

• Inputs: Project specifications, inspection test plan (ITP), calibration schedules.
• Planning: QC plan, inspector assignment, testing criteria.
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• Execution & Control: Inspection, testing, and calibration done with certified tools and
documented results.
• Outputs: Verified quality of work, traceable measurement results.
• Risks & Controls: Calibration drift (calibration logs), inspection non-conformance (corrective
actions).

Felton Energy Services ensures that each process is planned with clear inputs and expected outputs,
managed by competent personnel, with identified risks and adequate controls. This structured
approach guarantees consistent service delivery, customer satisfaction, and compliance with ISO
9001:2015.

8.2 Requirements for Products and Services

8.2.1 Client needs are captured via contracts. 8.2.2 We define and verify client specs. 8.2.3 Reviews
ensure feasibility. 8.2.4 All changes are approved and documented.

Understanding and Meeting Client Requirements.

At Felton Energy Services, we ensure that client needs and expectations are thoroughly captured,
defined, verified, reviewed, and controlled throughout the lifecycle of our service delivery. This applies
to our full range of services: Procurement and Supply, Maintenance and Engineering (Civil,
Construction, Electrical, Mechanical), Consultancy (Manpower Supply, Training), Marine, Welding,
Fabrication and Installation, Quality Control, Inspection and Testing, Insulation, and Calibration.

8.2.1 Determining Requirements Related to Products and Services

Client requirements are captured primarily through signed contracts, formal purchase orders, request
for quotations (RFQs), and detailed project specifications. These documents form the basis for planning
and executing service delivery.

Example: For a civil engineering project, the client's Bill of Quantities (BOQ), project drawings, and
execution timelines are reviewed and referenced in the formal contract to ensure clarity and mutual
understanding.

8.2.2 Reviewing Requirements Related to Products and Services

Before committing to provide a product or service, we conduct a structured review to ensure that all
client specifications are clear, documented, and achievable. This includes technical, regulatory, and
delivery aspects.

Each department – whether procurement, fabrication, or consultancy – participates in internal kick-

off meetings to verify that all stated and implied requirements are understood.
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Example: For manpower supply, job descriptions, qualifications, and certifications required by the
client are verified against available personnel. Any gaps are identified and addressed before
deployment.

Inputs: Client contract, scope of work

Outputs: Verified project requirements, project plan
Responsibilities: Business Development, Project Team Leads
Risks: Misinterpretation of scope, technical ambiguities
Controls: Pre-award reviews, documented clarifications

8.2.3 Review of the Requirements for Products and Services

We conduct formal feasibility reviews to confirm that Felton Energy Services has the capacity,
resources, and technical capabilities to meet client expectations. This prevents future nonconformities
and project delays.

Example: Before accepting a marine logistics assignment involving vessel mobilization, the team
checks vessel availability, operational permits, crew certifications, and route planning to ensure safe
and timely execution.

Inputs: Reviewed client requirements, resource availability data

Outputs: Go/No-Go decision, risk register
Responsibilities: Project Manager, HSE Team, Logistics Lead
Risks: Inadequate resources, unforeseen regulatory issues
Controls: Resource validation checklist, project feasibility matrix

8.2.4 Changes to Requirements for Products and Services

All changes to initial client requirements are reviewed, approved, and documented through a Change
Management Process. This includes change orders, revised delivery schedules, or updated
specifications.

Example: If a client increases the number of welding joints in a fabrication job, a formal variation order
is raised, cost and schedule impacts are reviewed, and changes are approved by both parties before
implementation.

Inputs: Change request, impact analysis

Outputs: Approved change log, revised work instructions
Responsibilities: Project Engineer, QA/QC Officer, Client Rep
Risks: Uncontrolled changes, cost overruns
Controls: Change Control Register, Client approval workflow
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Through these structured processes, Felton Energy Services ensures consistent delivery of quality
services in compliance with ISO 9001:2015 requirements, while maintaining customer satisfaction and
regulatory compliance.

8.3 Design and Development – Not applicable.

8.4 Control of External Providers Suppliers and subcontractors are approved, reviewed, and audited.
Example: All welding electrode suppliers are ISO certified.

8.5 Production and Service Provision All activities follow SOPs and work procedures. Example: Civil
work concreting follows mix ratio, curing, and testing SOP. At Felton Energy Services, all production
and service provision activities are executed in strict compliance with documented Standard Operating
Procedures (SOPs) and Work Procedures. This ensures consistency, quality, compliance with customer
requirements, and alignment with ISO 9001:2015 standards. Each process is guided by clear input-
output parameters, assigned responsibilities, identified risks, and corresponding control measures to
minimize errors and enhance effectiveness across various service lines.

For example, in Civil Engineering and Construction Works, such as concrete placement, specific SOPs
are followed. The concreting process adheres to predefined mix ratios (e.g., 1:2:4 for standard
construction), curing durations (minimum of 7 days), and quality control measures like slump tests and
cube strength testing. The input includes quality-verified cement, sand, aggregates, and water; the
output is a structurally sound concrete element. Responsibilities lie with the site engineer and QA/QC
team, while potential risks such as improper curing or mix inconsistency are mitigated through onsite
inspections, supervision, and material testing.

In Procurement and Supply Services, SOPs guide the procurement cycle from requisition to delivery.
For instance, sourcing electrical components for a project involves vetting vendors, ensuring material
specifications match client requirements, and conducting pre-delivery inspections. Inputs include
purchase requests and specifications; outputs are quality-verified goods delivered on time. The
procurement officer manages the process, with risks such as delayed delivery or substandard materials
controlled through vendor evaluations and purchase order tracking systems.

In Mechanical Maintenance Services, such as servicing pumps or generators, the procedure includes
disassembly, cleaning, part replacement, reassembly, and performance testing. Inputs are the faulty
equipment and manufacturer manuals; outputs are fully functional units. The maintenance technician
holds responsibility, with risks like equipment damage or personal injury addressed through
lockout/tagout procedures and toolbox talks.

Consultancy Services (e.g., manpower supply and training) follow recruitment and deployment SOPs.
Inputs include client requirements and candidate profiles; outputs are trained, qualified personnel
ready for assignment. Responsibilities are shared between HR and project managers, with risks such
as skill mismatch mitigated by pre-deployment assessments and ongoing supervision.
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In Marine Services, for example, crew deployment or barge operation adheres to safety and
operational guidelines. Risks like environmental hazards or equipment failure are addressed through
preventive maintenance schedules and HSE briefings. The marine operations supervisor ensures
compliance with client and statutory requirements.

For Welding, Fabrication, and Installation Services, SOPs govern material cutting, welding sequence,
inspection, and final assembly. Inputs include steel plates and welding rods; outputs are structures or
pipelines that meet client specifications. Quality Control Inspectors carry out visual and NDT checks to
reduce the risk of weld failure.

Quality Control, Inspection, and Testing Services are guided by international codes and client
requirements. Inputs include materials or components for verification; outputs are certified and
compliant products. Responsibilities lie with certified inspectors, and controls include calibrated
instruments and documented inspection records.

In Insulation and Calibration Services, inputs include equipment or systems requiring thermal
insulation or instrument calibration. Outputs are thermally efficient systems and accurate
measurement tools. Calibrations are traceable to national standards, with risks like incorrect readings
controlled through periodic recalibrations.

Overall, Felton Energy Services ensures that every service — from procurement to final delivery —

follows a defined quality pathway, fulfilling customer expectations and conforming to ISO 9001:2015
requirements.

8.6 Release of Products and Services Work is verified and approved by QA/QC before handover.
Inspection reports are filed.

At Felton Energy Services, the release of products and services is carried out only after successful
verification and approval by the Quality Assurance/Quality Control (QA/QC) team. This is in
accordance with the requirements of ISO 9001:2015 and applies across all our operational service
areas, including Procurement and Supply, Engineering and Maintenance (Civil, Electrical, Mechanical,
Construction), Consultancy, Marine, Welding and Fabrication, Inspection and Testing, Installation,
Insulation, and Calibration Services.

Each service or deliverable must pass through a defined process that includes clear inputs, outputs,
assigned responsibilities, identified risks, and established control measures. Prior to final release or
client handover, QA/QC verifies conformity with specified requirements. Inspection reports, test
records, calibration certificates, delivery notes, and checklists serve as documented evidence to
demonstrate compliance.

For example:
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• In Procurement and Supply Services, items received from vendors are first inspected for
compliance with specifications (e.g., grade, certification, and quantity). QA/QC reviews the
inspection report before materials are dispatched or handed over to project sites. If
discrepancies are found, the items are quarantined and returned, reducing risk of non-
conforming supplies entering service delivery.
• For Welding and Fabrication Services, welding activities are verified against WPS (Welding
Procedure Specifications). Non-Destructive Testing (NDT) is performed, and reports are
documented. Only when all quality checks are approved is the structure released for painting,
transport, or installation. Final Release Certificates are issued by the QA/QC team.
• In Construction/Installation Projects, milestone inspections (e.g., foundation, reinforcement,
formwork, final assembly) are conducted, and photographic records are attached to inspection
reports. Each stage is approved before proceeding, and the final inspection ensures that the
installation complies with client and regulatory specifications before commissioning.
• In Consultancy Services, such as training or manpower supply, the release process includes
verifying personnel qualifications, deployment records, and client feedback forms. Approval is
based on meeting client expectations and contractual deliverables.
• For Calibration Services, instruments are calibrated using traceable standards, and certificates
indicating measurement accuracy are issued. The QA/QC team confirms that all readings fall
within acceptable tolerance levels before instruments are returned to service.

Each process involves designated responsible personnel, including Project Managers, Site Engineers,
QA/QC Officers, and Department Heads, who ensure that products and services are not released until
all planned arrangements have been satisfactorily completed.

Control measures include internal audits, monitoring of KPIs, final walkthroughs, client sign-offs, and
periodic training to minimize risks such as delays, rework, nonconformity, or client dissatisfaction.

All evidence related to inspection and approval, such as QA/QC release forms, delivery notes, and
client acceptance certificates, is maintained as part of the Quality Records Management System.
These records are periodically reviewed to ensure continual improvement in product and service
delivery.

In conclusion, Felton Energy Services is committed to releasing only those products and services that
have met all specified quality requirements, ensuring client satisfaction and compliance with
applicable standards and regulations.

8.7 Control of Nonconforming Outputs Deviations are identified, segregated, and corrected. NCRs are
raised and tracked.

At Felton Energy Services, nonconforming outputs are strictly identified, documented, controlled, and
corrected in line with Clause 8.7 of the ISO 9001:2015 standard. This is critical to maintaining the
quality and reliability of our services across various operational scopes, including Procurement and
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Supply, Maintenance and Engineering (Civil, Construction, Electrical, and Mechanical), Consultancy
(Manpower and Training), Marine, Welding, Fabrication and Installation, Quality Control and Testing,
Insulation, and Calibration Services.

Each service area involves defined inputs, outputs, responsibilities, risks, and control measures. When
deviations or nonconformities occur, they are promptly addressed through a standardized process:

1. Identification and Segregation:

Nonconforming items or services are clearly identified at any stage—procurement, execution,
inspection, or delivery. For example, in Procurement and Supply, if a supplier delivers
electrical components not meeting specification (e.g., voltage ratings or certifications), the
items are tagged and segregated from conforming stock to prevent unintended use.
2. Correction and Control:
Immediate corrective action is taken to eliminate the nonconformity. In Welding and
Fabrication, if a weld does not meet inspection standards (e.g., due to porosity or cracks
detected via NDT), the component is reworked or replaced, and welding parameters are
reviewed to avoid recurrence. All affected outputs are controlled to ensure they do not reach
the client or next production stage unless approved under concession.
3. Nonconformance Report (NCR) System:
NCRs are raised systematically using internal forms or digital platforms. Each NCR includes
details of the deviation, responsible personnel, root cause, corrective actions, and timelines.
For instance, during Construction/Installation, if anchor bolts are installed off-specification
on a foundation base, an NCR is raised, and rework is documented with a revised work plan
and quality assurance verification.
4. Responsibilities:
Responsibilities for identifying and controlling nonconforming outputs are clearly assigned.
The Quality Control Officer may initiate an NCR, while the Project Engineer ensures timely
correction. Department heads track and verify closure and effectiveness of corrective actions.
5. Tracking and Closure:
All NCRs are tracked until closure. In Consultancy Services, if a training session was delivered
using outdated material, an NCR would prompt content update, trainer rebriefing, and
possible re-delivery to impacted trainees. Closure would only be approved after validation by
the QA team.
6. Prevention and Continuous Improvement:
Trends in NCRs are analyzed monthly to identify recurring issues. In Marine Services, multiple
NCRs for expired PPE use during inspections may trigger a full review of the PPE inventory
control system and supplier contracts, leading to process improvement.

The control of nonconforming outputs at Felton Energy Services is an integrated system that ensures
product and service conformity at every stage. This commitment to quality helps us meet client
requirements, comply with ISO 9001:2015, and continuously improve performance across all service
lines.
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9. PERFORMANCE EVALUATION

9.1 Monitoring, Measurement, Analysis, Evaluation KPIs (e.g., job completion time, NCR frequency)
are monitored. Reports are discussed monthly.

At Felton Energy Services, the effectiveness of our Quality Management System (QMS) is ensured
through consistent monitoring, measurement, analysis, and evaluation of key performance indicators
(KPIs), as required by ISO 9001:2015 Clause 9.1. These activities are aligned with our core service areas:
Procurement and Supply Services, Maintenance and Engineering (Civil, Construction, Electrical, and
Mechanical), Consultancy Services (Manpower Supply and Training), Marine Services, Welding and
Fabrication, Construction/Installation, Quality Control and Inspection, Insulation, and Calibration.

For each process across our service spectrum, we define measurable KPIs that reflect efficiency,
compliance, and customer satisfaction. Examples include:

• Procurement and Supply Services: We monitor the Procurement Lead Time (time from
requisition to delivery) and Vendor NCR Frequency. If, for example, NCRs are raised more than
twice in a month due to late deliveries, the procurement team is required to re-evaluate the
supplier’s performance and escalate it to management for corrective actions.
• Maintenance and Engineering Services: KPIs such as Job Completion Time vs Plan and
Downtime Reduction are tracked. For instance, if electrical maintenance work scheduled for
five days extends to seven, a root cause analysis is conducted to identify delay factors (e.g.,
unavailability of parts or manpower) and appropriate mitigation strategies are implemented.
• Consultancy Services: We monitor Client Satisfaction Scores from post-training surveys and On-
time Deployment of Manpower. A score below 85% triggers a review of training content or
delivery methods, while deployment delays are logged and addressed with improved workforce
planning.
• Marine and Construction Services: Vessel Availability, On-site Safety Compliance, and Daily
Productivity Rates are reviewed. Safety incidents or productivity shortfalls are evaluated
through toolbox meetings and documented in monthly HSE performance reports.
• Quality Control, Inspection and Testing: NCR Frequency, Rework Rates, and First-Pass Yield are
core metrics. For instance, if the first-pass yield of weld inspections drops below 95%, training
and procedure reviews are mandated to address gaps in welding techniques or inspection
methods.
• Calibration and Insulation Services: Calibration Accuracy Rate and On-time Service Delivery are
key indicators. Equipment drift or calibration delays are flagged for investigation and
appropriate process adjustments are made.

Each process includes:

• Inputs (e.g., client requirements, specifications),

• Outputs (e.g., completed work, approved reports),
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• Responsibilities (e.g., designated process owners),

• Risks (e.g., late delivery, skill gaps), and
• Control Measures (e.g., checklists, SOPs, training).

All performance data is compiled into monthly reports, which are reviewed by departmental heads
during the Monthly Quality Review Meeting. These reviews allow for trend analysis, identification of
non-conformities, and evaluation of the effectiveness of corrective/preventive actions.

Furthermore, outcomes of these reviews are documented, and action plans are tracked to closure,
ensuring continual improvement. By systematically applying monitoring and analysis to all operational
processes, Felton Energy Services demonstrates its commitment to excellence, customer satisfaction,
and compliance with ISO 9001:2015.

9.2 Internal Audit Planned audits ensure QMS effectiveness. Example: Quarterly audits of marine
service documentation.

9.3 Management Review Top management conducts bi-annual QMS reviews to evaluate performance,
risks, and improvement areas.

10. IMPROVEMENT

10.1 General We proactively improve services using lessons learned and client feedback.

10.2 Nonconformity and Corrective Action Root causes are identified using 5-Why/ Fishbone tools.
CAPAs are implemented.

10.3 Continual Improvement Opportunities are identified through audits, reviews, and client
suggestions. Example: Added remote training modules for consultancy services.