SBICAP Securities Limited
Marathon Futurex, 12th Floor, B –Wing,
N M Joshi Marg, Lower Parel, Mumbai 400013
Request for Proposal (RFP) for Application Trading Support Services
Sr Activity Details
No
1 RFP Number SSL/RFP-03/2024-25
2 Bid Document availability including RFP may be downloaded from Company’s
changes/amendments, if any to be issued website
https://www.sbisecurities.in/procurement
-news or Online e-tendering portal
https://etender.sbi
3 Release of RFP 26th July , 2024
4 Pre-Bid Query Last Date Queries on email by 31st July2024 ,12:00 Hrs
No Queries will be accepted beyond this
date
Pre-Bid Query Reply Date Queries will be responded within 4
working days
5 Pre-Bid Query email id [email protected]
6 Technical & Commercial Bid submission online 14th Aug 2024 - 12:00 Hrs
7 Technical Bid Opening 16th Aug2024 - 12:00 Hrs (Tentative Date)
8 Opening of Commercial Bids 18th Aug, 2024 - 14:00 Hrs (Tentative Date)
9 Method of Selection The method of selection is on basis of
Commercial.
10 Reverse Auction 20th Aug, 2024 - 12:00 Hrs (Tentative Date)
11 Online Bid Submission Details https://etender.sbi
12 EMD submission details IT Department: SBICAP Securities
Limited Marathon Futurex, 12th Floor, B
Wing, N. M. Joshi Marg, Lower Parel,
Mumbai – 400 013. Maharashtra, India.
13 SSL - Contact Details Mr. Ravindra Chandran (Deputy Manager-
IT)
+91 - 22 – 6931 6100
Mr. Yogesh Patil
AVP-IT Procurement
+91 - 22 – 6931 6100
Email : [email protected]
1. Introduction and Disclaimers: - .............................................................................................................................................. 2
2. Background ................................................................................................................................................................................. 4
3. Eligibility Criteria:..................................................................................................................................................................... 4
4. INVITATION ............................................................................................................................................................................. 4
5. SCHEDULES OF OPEN RFP ................................................................................................................................................... 4
6. Instructions for Bid Submission ............................................................................................................................................. 5
7. RFP Process ................................................................................................................................................................................. 5
8. List of the Annexures to be uploaded as mentioned below: ............................................................................................. 6
9. Terms & Conditions: ................................................................................................................................................................. 6
10. Payment terms: ........................................................................................................................................................................... 6
11. Annexure – A - Qualification / Experience .......................................................................................................................... 6
12. Annexure – B – Commercial (To be printed on Bidder’s Letter Head) ............................................................................ 6
13. Annexure – C - Compliance for Eligibility Criteria ............................................................................................................ 8
TERMINOLOGY
Definitions – Throughout this OPEN RFP, unless inconsistent with the subject matter or context:
1. Bidder - Service Provider as per criterias mentioned in RFP.
2. Company/ Purchaser/ SSL - Reference to the “SSL”, “Company” and “Purchaser” shall be determined in context
and may mean without limitation “SBICAP Securities Ltd.
3. OPEN RFP – The OPEN RFP (this document) in its entirety, inclusive of any Addenda that may be issued by
SSL.
4. Solution/ Services/ Work/ System – “Solution” or “Services” or “Work” or “System” or “IT System” means all
services, scope of work and deliverable to be provided by a Bidder as described in the OPEN RFP and includes
Technical API Management Solution under the OPEN RFP
1. Introduction and Disclaimers: -
1.1 Purpose of RFP
With the increase in number of applications, we require dedicated staff of L1 resources to support IT operations
.This resources will be used for application trading support & monitoring of day to day IT systems
The Qualification / Experience Features specified in Annexure–A. The Bidders are required to comply with the
same parameters.
1.2. Information Provided
The Request for Proposal document contains statements derived from information that is believed to be relevant
at the date but does not purport to provide all of the information that may be necessary or desirable to enable
an intending contracting party to determine whether or not to enter into a contract or arrangement with SBICAP
Securities Limited. Neither SBICAP Securities Ltd nor any of its employees, agents, contractors, or advisers
gives any representation or warranty, express or implied, as to the accuracy or completeness of any information
or statement given or made in this document. Neither SBICAP Securities Ltd nor any of its employees, agents,
contractors, or advisers has carried out or will carry out an independent audit or verification exercise in relation
to the contents of any part of the document.
1.3. Disclaimer
Subject to any law to the contrary, and to the maximum extent permitted by law, SBICAP Securities Ltd and its
officers, employees, contractors, agents, and advisers disclaim all liability from any loss or damage (whether
foreseeable or not) suffered by any person acting on or refraining from acting because of any information
including forecasts, statements, estimates, or projections contained in this RFP document or conduct ancillary
to it whether or not the loss or damage arises in connection with any negligence, omission, default, lack of care
or misrepresentation on the part of SBICAP Securities Ltd or any of its officers, employees, contractors, agents,
or advisers.
1.4. Costs to be borne by Bidders
All costs and expenses incurred by Bidders in any way associated with the development, preparation, and
submission of Bids, including but not limited to; the attendance at meetings, discussions, demonstrations etc.
and providing any additional information required by SBICAP SECURITIES LTD, will be borne entirely and
exclusively by the Bidder.
1.5. No Legal Relationship
No binding legal relationship will exist between any of the Bidders and SBICAP Securities Ltd until execution of a
contractual agreement.
1.6. Bidder Obligation to Inform Itself
The bidder must conduct its own investigation and analysis regarding any information contained in the RFP
document and the meaning and impact of that information.
1.7. Evaluation of Offers
Each Recipient acknowledges and accepts that SBICAP Securities Ltd may in its absolute discretion apply
selection criteria specified in the document for evaluation of proposals for short listing / selecting the eligible
bidder(s).
1.8. Errors and Omissions
Each Recipient should notify SBICAP Securities Ltd of any error, omission, or discrepancy found in this RFP
document.
1.9. Acceptance of Terms
A Recipient will, by responding to SBICAP Securities Ltd for RFP be deemed to have accepted the terms of this
Introduction and Disclaimer.
1.10. Requests for Proposal
Recipients are required to direct all communications related to this RFP, through the Nominated Point of Contact
person:
Contact : Mr. Ravindra Chandran/ Mr. Yogesh Patil
Position : DM (IT Procurement)/AVP (IT Procurement)
Email : [email protected]
Telephone : +91 - 22 – 6931 6100
SBICAP Securities Ltd may, in its absolute discretion, seek additional information or material from any of the
Bidders after the RFP closes and all such information and material provided must be taken to form part of that
Bidder’s response.
Bidders should provide details of their contact person, telephone, email and full address(s) to ensure that replies
to RFP could be conveyed promptly.
If SBICAP Securities Ltd, in its absolute discretion, deems that the originator of the question will gain an
advantage by a response to a question, then SBICAP Securities Ltd reserves the right to communicate such
response to all Bidders.
SBICAP Securities Ltd may, in its absolute discretion, engage in discussion or negotiation with any Bidder (or
simultaneously with more than one Bidder) after the RFP closes to improve or clarify any response.
2. Background
2.1.About SBICAP Securities Ltd
SBICAP Securities Ltd. is a wholly-owned subsidiary of SBI Capital Markets Ltd and a part of India’s largest and
most trusted banking conglomerate, the State Bank Group. Backed by the proud SBI lineage, today, SBICAP
Securities Ltd. stand synonymous with trust and reliability when offering investment solutions to investors across
categories.
It started back in 2006 with a dream to offer diversified investment solutions; today, SBICAP Securities Ltd caters
to more than 36 lacs+ customers across 85+ locations in India. Today, our core focus lies in enhancing customer
experience by simplifying user journeys across our web and app trading platforms. Our detailed customer-
oriented approach, hands-on research expertise and strong compliance values differentiate us from others.
We don't just say Investments Simplified; we truly live by the adage. Hence, we’ve bought a pool of products right
under one platform to help you invest with ease. Be it equity, derivatives, mutual funds, fixed income, insurance
and loans. We have all the products to suit your investment needs.
3. Eligibility Criteria:
Only those Bidders who fulfil the following criteria are eligible to respond to the RFP. Document/s in support of
eligibility criteria are required to be submitted along with the Technical Bid. Offers received from the bidders who
do not fulfil any of the following eligibility criteria are liable to be rejected.
➢ The bidder should be a company registered in India as per Company Act 1956 /2013 or a partnership firm / a
Limited Liability Partnership company under the Limited Liability Partnership Act 2008 in India for last 2 years
from the date of RFP. (Certificate of incorporation/Registration is to be submitted).
➢ Bidder should have minimum annual turnover of Rs.5 Crore each during last three financial years (2020-21,2021-
2022 & 2022-23). This must be the individual company turnover and not that of any group of companies. (Copies
of the audited balance sheet and P&L Statement of the company showing the same is to be submitted).
➢ The bidder should have positive operating Profit (as EBITDA i.e., Earnings, Before Interest, Tax, Depreciation
& Amortization) in the last three financial years, (2020-21,2021-2022 & 2022-23). Copies of the audited balance
sheet and Profit/Loss statement of the firm is to be submitted.
➢ The bidder must have own/Rented/Registered support offices in India. (Address and Contact details should
be submitted). The bidder must have a currently valid GST registration certificate and PAN number.
➢ Bidder to should have provided such man power services to broking industry. (The bidder has to submit
Purchase Order/Satisfactory Certificate from the organization as supporting documents for the same.)
➢ The companies or firms, bidding for the above tender, should have not been black listed by any of Government
Authority or Public Sector Undertaking (PSUs). The bidder shall give an undertaking (on their letter head) that
they have not been black listed by any of the Govt. Authority or PSUs. In case, in the past, the name of their
Company was black listed by any of the Govt. Authority or PSUs, the same must have been removed from the
black list as on date of submission of the tender, otherwise the bid will not be considered.
Note: Vendor must comply with the above-mentioned criteria. Non-compliance to any of the criteria may lead to
rejection of the offer. Photocopies of relevant documents/certificates should be submitted as proof in support
of the claims made for each of the above-mentioned criteria. SSL reserves the right to verify/evaluate the claims
made by the vendor independently. Any misrepresentation will entail rejection of the offer.
4. INVITATION
The bidders desirous of taking up the project for supply & installation of above-mentioned solution for SSL are
invited to submit their technical and commercial proposal online in response to this OPEN RFP.
The criteria and the actual process of evaluation of the responses to this OPEN RFP and subsequent selection of the
successful bidder will be entirely at Company’s discretion. This OPEN RFP seeks proposals from Bidders who have
the necessary experience, capability & expertise to provide SSL with required implementation of Storage
upgradation adhering to SSL’s requirement outlined in this OPEN RFP.
5. SCHEDULES OF OPEN RFP
This OPEN RFP comprises Application Trading Support Services Selected vendor would be awarded the contract
for supply of said services . Bidders are expected to propose indicative pricing while submitting the bids. An online
reverse auction shall be conducted to select the L1 vendor. SSL reserves the right to communicate with partners on
the commercials post the reverse auction, if conducted, for the BOQ & the commercials submitted.
The above rates are applicable for contract period of 12 months, post which services will be reviewed and contract
renewed with mutual agreement on quantum of cost increase.
Other Terms :
➢ In case SBICAP Securities Limited is not satisfied with the services provided by the Bidder and/or its
employees etc. at any point of time, the Contract is liable to be terminated by giving 30 days’ notice, in which
case, the Security Deposit / EMD of Rs 1,00,000 ( Rupees One Lakh Only ) shall stand forfeited. Any decision in
this regard of SBICAP Securities Limited shall be final, conclusive and binding on the Bidder.
6. Instructions for Bid Submission
Bid Security/EMD (Refundable)
➢ The bidder should deposit bid security of Rs.1,00,000/-(Rupees One Lakhs Only) in the form of a demand
draft favoring SBICAP Securities Limited, payable at Mumbai or Bank Guarantee issued from Scheduled
Commercial Bank. The EMD should be valid for minimum 3 months from the date of issuance of PO with
claim period of 1 year.
➢ EMD should be submitted to Information Technology (IT Procurement) at the address mentioned in
schedule page.
➢ In case of bidders registered with NSIC/MSME, they are eligible for waiver of EMD. However, they need
to provide valid NSIC/MSME Certificate clearly mentioning that they are registered with NSIC/MSME
under single point registration scheme. Other terms & conditions relating to Bid security is as under:
o No interest will be payable on the Bid Security amount.
o Unsuccessful Bidder’s Bid security will be returned after completion of tender process.
o Bid Security will be forfeited for unsuccessful Bidders in the following cases:
▪ If a bidder withdraws its bid during the period of bid validity; or
▪ If a Bidder makes any statement or encloses any form which turns out to be false /
incorrect at any time prior to signing of Contract.
▪ If SSL decides to re-conduct reverse auction and any of the shortlisted bidder does not
participate in the re-reverse auction at least by way of log in.
o In case of a successful Bidder, if the Bidder fails:
▪ To execute Contract within the stipulated time or
▪ If the bidder refuses to accept the corrections of errors calculated in accordance with the
terms of RFP.
o The successful Bidders Bid security will be discharged upon the Bidder on Project Signoff.
7. RFP Process
The technical and commercial proposal with the relevant information / documents / acceptance of all terms and
conditions as described in this RFP document will be submitted online portal as mentioned below “PART -A
Technical Bid for Procurement Technical API Management Solution and “PART – B- Commercial Bid for Technical
API Management Solution
Online e-Tender details:
e-tender portal: - https://etender.sbi
e-mail:
[email protected] Below contact details if any clarification regarding tender submission or technical support
Name Phone Number Email Id
Fahad Khan 9904406300 [email protected]
• The Bidders will have to submit the duly signed tender documents online and all Annexure Forms as part of
technical bid.
8. List of the Annexures to be uploaded as mentioned below:
S/N Particulars Annexure To be submitted with
1 Technical Specification Annexure-A Technical Bid
2 Compliance for Eligibility Criteria Annexure-B Commercial Bid
3 Commercial Bid Annexure-C Technical Bid
9. Terms & Conditions:
10.1 SSL reserves the right to accept in part or in full or reject the entire quotation and cancel the entire tender, without
assigning any reason there for at any stage.
10.2 Any terms and conditions from the Vendors are not acceptable to the SSL.
10.3 SSL reserves the right to impose and recover penalty from the vendors who violate the terms & conditions of
the tender including refusal to execute the order placed on them for any reasons.
10.4 Notwithstanding approximate quantity mentioned in the Tender the quantities are liable to alteration by
omission, deduction or addition. Payment shall be regulated on the actual work done at the accepted rates and
payment schedule.
10.5 The L1 rates finalized discovered will be valid for 365 days and the L1 vendor is bound to execute the orders
placed at L1 rates during the duration of the contract.10.7 SSL reserves the right to place all quantity in multiple POs
during the validity period of the rate discovered through this RPF.
10.8 Any pre-bid queries should be raised to SSL through mail / letter at least prior to 5 working days of closure of
RFP.
10.9 Necessary terms for non-disclosure of information must be added to the NDA/Agreement
10.10 System to be used for such resource must be from SSL & fortified with all our security agents.
10.11 Termination Clause : 1 month notice in written format
10.12 Vendor should complete the verification of qualification, experience, back ground and provide confirmation
certificate for resources being deployed with SSL.
10.13 Vendor should provide list of candidates with three times of SSL requirement for interaction and SSL
will shortlist the candidates as per requirement. Shortlisted candidates are expected to join immediately.
10.14 Replacement of selected resource for any reason will be subjected to interaction and shortlisting by SSL.
10.15 Resources are supposed to work on-site at SSL premises.
10.16 In case of long absence of selected resource, vendor should provide suitable reserve resource.
10.17 Resources should undertake to adhere to policies / SOPs of SSL while working with SSL.
10.18Termination Clause : 1 month notice period in writing
10. Payment terms:
Payment: Monthly in arrears based on validation of attendance sheet by SSL IT Ops Team.
11. Annexure – A - Qualification / Experience
Qualification / experience
Graduation( IT , Bcom ), L1 ( 1-3 Years – Relevant IT Experience ), Currently Staying
in Mumbai
12. Annexure – B – Commercial (To be printed on Bidder’s Letter Head)
Sr. Description Nos Per person per Total Basic
no. month without price without
GST GST
1. Resources for Application Trading Support 5
KRA & activities handled by deployed
resource under IT Ops Team
➢ Working in shifts
➢ Managing EOD/BOD for PROD
➢ Managing EOD/BOD for UAT
➢ Monitoring application
➢ Managing CRM cases
➢ Providing logs
➢ Webex to Vendor
➢ Trading application support
➢ Coordination with vendors for issues
➢ Monitoring server health
➢ Providing support in internal stake
holders (Product/OPS)
➢ Patch deployment
➢ Monitoring of systems
➢ Daily EOD/BOD activities of trading
in PROD.
➢ Daily EOD/BOD activities of trading
in UAT.
➢ Application patch management of
UAT/PROD/PRE PROD/DR
➢ Server /Application Monitoring
across various trading supporting
system
➢ Following up with Jira tickets
➢ Recording Incident tracker
➢ Internal MIS
➢ Logs monitoring
➢ Basic trouble shooting.
➢ DR check-ups
➢ Branch dealer support.
➢ Trading back office applications .
➢ Should bring the good expertise on
Linux OS and Database domain which
can be utilized as the
➢ extended help in crises
➢ Technical Issues raised and forwarded
to Vendor for issue resolution
➢ Escalate problems, if required to
different stakeholders involved in
handling applications
Escalation and follow-up with
Vendors, if required
➢ Lodging calls on Vendor portal for
application
➢ Sending dumps and necessary
updates to calls on vendor portal
➢ Coordinate with the vendors and
track the problems to resolution
➢ Providing reports as per user request
➢ Co-ordination with release
management team for patch
deployment
➢ Resources from vendor’s end will be
working in shifts based on the roaster
13. Annexure – C - Compliance for Eligibility Criteria
(To be printed on Bidder’s Letter Head and included with the Technical Bid)
Supporting
Response
Document
# Particulars (Mention the
name, If
details)
Any
1 Registered Place & Address of company / firm
2 Details of Organization / Company’s activity / Product / Services
Does the business operate as a Limited Liability, Partnership, Sole Trader, Incorporation,
3
Other? Please specify:
Does the organization belong to any Group?
4
If yes, details of the Parent Company (Provide details of activity / Product / Services)
Does the organization have any subsidiaries?
5
If yes, number of subsidiaries and its details.
6 Company’s Turn Over for the last three financial years
7 Company’s Profit for the last three financial years
8 Number of years of experience in broking industry
9 Number of years of Experience in Technical API Management Solution
10 Overall number of staff.
11 Number of staff for support services
12 Availability of office in Mumbai, if Company headquarter is other than Mumbai.
13 Number of support staff available at Mumbai, if headquarter not in Mumbai.
Details specific to the product / services for which being quoted through this RFP
1 Number of years of experience in the business
2 Number of clients / companies using this product / service
3 Company has dealing with SBI? If so, brief details?
4 Company has any dealing with subsidiaries of SBI? If yes, brief details.
