For urgent support, please call the relevant OSTTRA hotline (MarkitServ, Traiana, triResolve, triResolve Margin and triCalculate support only)
United States
(+1)-646-475 6910
United Kingdom
(+44)-20-4601-1910
India
000-800-040 4910
(Toll-free – available to local India callers. Must include “000”.)
Singapore
(+65)-6035-5670
Japan
(+81)-50-4560-2670
Contact the relevant MarkitServ support team
MarkitWire General
[email protected]
MarkitWire Onboarding
[email protected]
Trade Manager Support
[email protected]
Trade Manager Onboarding
[email protected]
TradeServ Support
[email protected]
TradeServ Onboarding
[email protected]
FX TradeSTP Support
[email protected]
FX TradeSTP Onboarding
[email protected]
T-Clear FX Support & Onboarding
[email protected]
Regulatory Reporting
[email protected]
Dealhub Support
[email protected]
Contact the relevant Traiana support team
FX and Credit applications
[email protected]
CFD/Equities/Fixed Income
[email protected]
Limithub
[email protected]
FX and Credit Onboarding
[email protected]
Netlink Onboarding
[email protected]
Connectivity
[email protected]
Normalisation
[email protected]
Harmony Adoption
[email protected]
Contact the relevant TriOptima support team
triResolve
[email protected]
triResolve Margin
[email protected]
triCalculate
[email protected]
triReduce
[email protected]
triBalance
[email protected]
Contact the relevant Reset support team
Operations support
[email protected]
Onboarding support
[email protected]
FXO Support
[email protected]
NDF Support
[email protected]
Rates/Swaps/Convexity Support
[email protected]
Note: For support enquiries and password resets for other OSTTRA products, please refer to their respective support pages.